Flight delayed, cancelled or overbooked?

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Aeroflot (SU): What you need to do if your Aeroflot flight is delayed, cancelled or overbooked


Network and punctuality

Founded in 1923, Aeroflot is one of the world’s oldest airlines. Back in those days it was the USSR’s national airline and the largest airline in the world altogether. After the dissolution of the USSR in 1991, the airline transformed from a purely state-run company into a semi-privatised enterprise. As of June 2017, Aeroflot has a total of 199 airplanes that operates to 129 airports around the world from its hub at Sheremetyevo. The airline tends to be rather punctual, with an arrival rate per hour of 84.27% in 2016.


While Aeroflot generally tends to be on time, just like any other airline it does happen that a flight is delayed, cancelled or overbooked. According to Regulation (EC) No 261/2004 an airline has to provide passengers with compensation if their flight is delayed for more than three hours, sporadically cancelled or overbooked. Depending on the exact circumstances, the compensation can range from £220.00 up to £528.00 per passenger. However, claiming this can at times be difficult as carriers try to avoid paying the compensation out. Here's a few little tips to keep in mind when filing a claim:

1. Keep your documents

  • Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
  • Receipts for additional costs (e.g. taxi, food and accommodation)

2. Record your flight data

  • Flight number
  • Hours of the flight (arrival & departure schedule)
  • Length of the delay (final departure and arrival time)

3. Try to find out the reason for the delay

  • Ask Aeroflot's staff
  • Check the weather
  • Scan if others flights are delayed

4. Check your flight with our claim calculator

  • Submit your flight details and find out how much you could get

5. Claim your compensation

Filing a claim against Aeroflot on your own requires knowing your rights, being sure that the flight is eligible and back and forth communication with the airline. As carriers at times go to great lengths to evade paying compensation, certain claims then even have to go to court. If you would prefer not to waste your time and test your patience, just let us know as we would be more than happy to assist you. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim. Did we forget to mention our no win, no fee structure? If we need to take your case to court, we'll accept all of the risk and cover legal fees. Only if you get paid will we charge a success fee.


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