Air Cairo flight compensation — what are my rights?
Did your Air Cairo flight depart from the UK or the EU? Then you are likely entitled to compensation, if your flight was delayed or cancelled.
Unfortunately, if the flight disruption happened on your flight back to the UK/EU, you are not eligible for compensation. See table below for more information.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Cancelled Air Cairo flight — refund and compensation rules
Depending on the exact circumstances surrounding your Air Cairo flight cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.
When can I claim compensation for my cancelled Air Cairo flight?
You can claim flight compensation if your flight was cancelled at the last minute (fewer than 14 days prior to the original departure date).
This only applies to flights departing from the UK/EU.
/!\ To be considered: even if you meet the above criteria, the airline may rightfully deny you compensation in some cases. See the "Extraordinary Circumstances" section of this article for more information on such situations.
When can I claim a refund for my cancelled Air Cairo flight?
If your Air Cairo flight from the EU was cancelled, you may be eligible for a refund if:
The airline did not provide you with an alternative flight.
The airline did offer you an alternative flight, but you declined the offer.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
How much Air Cairo compensation can I get for a delayed or cancelled flight?
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can Air Cairo deny me compensation?
Sometimes, a delay or cancellation is not the fault of the airline but rather a third party or force majeure. These situations are referred to as extraordinary circumstances.
If one of the below options applies to your situation, the airline may rightfully deny you compensation.
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Be aware, though! Airlines can sometimes claim that an extraordinary circumstance occurred, even if this was not the case. They do this in order to avoid paying compensation.
How long do I have to claim my Air Cairo compensation and refund?
As Air Cairo is a non-EU airline, the time limit will depend on the departure country. For instance, if you were leaving from France or Spain, you will have 5 years to claim, if you were leaving from Italy, you have 2 years to do so.
With our free Claim Calculator, you can see if you are still eligible for compensation and a refund from Air Cairo.
How long will it take to get my Air Cairo compensation / Air Cairo refund?
Passengers who use Flight-Delayed.com to claim flight compensation or a refund often receive their funds within a few weeks or months.
If the airline fails to respond and/or the claim must be filed in court, the wait time could be months or even years.
Rest assured that, no matter how long the claim takes, our team will keep you informed on any significant developments in your case and will be available to answer any questions you may have.
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How to claim Air Cairo compensation / Air Cairo refund?
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About Air Cairo
Air Cairo is a low-cost Egyptian airline based in Cairo, Egypt. The airline operates flights to and from the Middle East, Europe and the Golf Area.
In Europe, the airline is flying from Spain, France, Italy, Germany and Denmark.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation