Flight delayed, cancelled or overbooked?

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Air France-KLM (AF & KL): What you need to do if your Air France-KLM flight is delayed, cancelled or overbooked


Network and punctuality

Air France - KLM is a Franco-Dutch enterprise with its headquarters based at Charles de Gaulle airport (CDG), Paris. Part owned by the French Government the two companies mutually agreed to a merger in 2004. While the company incorporates Air France and KLM, they also have smaller subsidiaries such as HOP!, Martinair and Transavia. Thus, they are able to operate on a widened network with a rather punctual schedule. 


While Air France - KLM flights are typically on time, just like all other airlines, it can happen that a flight is delayed, cancelled or overbooked. According to Regulation (EC) No 261/2004 an airline has to provide passengers with compensation if their flight is delayed for more than three hours, sporadically cancelled or unrightfully overbooked. Depending on the exact circumstances, the compensation can range from £220.00 up to £528.00 per passenger. However, claiming this can at times be difficult as carriers try to avoid paying the compensation out. Here's a few little tips to keep in mind when filing a claim: 

1. Keep your documents 

  • Flight documents (boarding pass, booking confirmation, e-ticket, attestation of delay, etc.)
  • Receipts for additional costs (e.g. taxi, food and accommodation)

2. Record your flight data

  • Flight number
  • Hours of the flight (arrival & departure schedule)
  • Length of the delay (final departure and arrival time)

3. Try to know the reason for the delay

  • Ask Air France - KLM's staff
  • Check the weather
  • Scan if others flights are delayed 

4. Check your flight with our claim calculator

  • Submit your flight details and find out how much you could get

5. Claim your compensation

Filing a claim against Air France - KLM on your own requires knowing your rights, being sure that the flight is eligible and back and forth communication with the airline. As carriers at times go to great lengths to evade paying compensation, certain claims then even have to go to court. If you would prefer not to waste your time and test your patience, just let us know as we would be more than happy to assist you herewith. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim. Did we forget to mention our no win, no fee structure? If we need to take your case to court, we'll accept all of the risk and legal fees. Only if you get paid will we charge a success fee. For more details, visit our Price List page.


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