If your flight from Austria was delayed by over 3 hours or cancelled fewer than 14 days before departure, you might be eligible for flight compensation! The compensation amount depends on the distance of your flight and is per passenger.
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
No matter the airline, provided the following conditions are satisfied for your flight, you could be eligible for up to £520 in flight compensation for a delayed flight from Austria:
Due to a delay, your flight from Austria was more than 3 hours late
AND
The delay was the airline's fault. If the delay was brought on by an unforeseen event or a third party, passengers will not be entitled to compensation from the airline (for specific details, see this page's section on “extraordinary circumstances").
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If your Austria flight is cancelled, you can be entitled to up to £520 in flight compensation, your entire ticket cost back, or even both. Continue reading for more details on when you can qualify for these benefits!
You could get up to £520 in flight compensation per passenger if your flight from Austria was cancelled when:
The cancellation was announced less than 14 days prior to the planned departure,
AND
The airline was at fault for the cancellation (see this page's "Extraordinary Circumstances" section for more information on when an airline has a legal justification to deny passengers compensation).
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
To be eligible for a complete refund of your flight ticket, you must fulfil the requirements listed below:
The airline did not offer you an alternative flight.
OR
You declined the airline's offer of an alternative flight.
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In general, we warn against settling for a travel voucher instead of a cash refund. This is so for the reasons listed below:
Accepting a travel coupon necessitates scheduling an additional flight with the same airline that has already caused problems for you. Moreover, airlines frequently include a cutoff date for redeeming a voucher.
If the airline declares bankruptcy, you might not be able to convert your voucher into a cash refund, which would mean you would lose your money.
If you were flying to Austria, there are slightly different conditions for requesting flight compensation or a refund.
You can receive flight compensation for your delayed or cancelled flight to Austria if:
You were flying from a European country or from the UK
You were flying with a European or British airline
If a non-EU/UK airline operated your flight to Austria and your flight originated in a non-EU country, you won't be subject to European regulations governing flight compensation. More information on this is provided in the table below:
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
When a third party or a case of force majeure is to blame, the airline is not liable for the delay or cancellation of your flight. Airlines are not required to provide compensation to the impacted passengers should these "extraordinary circumstances" occur. You might not be qualified for flight compensation if your Austrian flight is cancelled or delayed and any of the following circumstances hold true:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
All Austrian flights are subject to the European air passenger rights regulation EU261. Therefore, you can file a claim for compensation for a flight to or from Austria 2 years after the flight.
If you are flying to or from the United Kingdom, you have 6 years to claim Austrian flight compensation or a refund. Scotland is an exception, as you have 5 years to claim there. Your time to submit the claim will depend on local legislation if you are travelling outside of the UK or the EU.
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The majority of the time, passengers who work with us to request flight compensation or refund get their money within a few weeks or months.
If the airline doesn't respond and/or the claim needs to be filed in court, the wait time might be months or even years.
No matter how long the claim process takes, our legal experts will keep you updated on any major changes to your claim and be available to answer your questions whenever you need them!
To submit your claim with us, you only need to upload the required documents to our website. Following that, our experts take over and handle everything on your behalf, including reviewing your claim, drafting legal documents, corresponding with the airline's attorneys, and, if necessary, taking your claim to court.
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Austria is well connected both domestically and internationally thanks to its three main airports in Vienna, Salzburg, and Innsbruck. When flying to Austria, the largest and most popular airline that travellers make use of is Vienna Airport, which is located in the country’s capital. Following behind in size and foot traffic are Innsbruck Airport and Salzburg Airport, though they are much smaller compared to the country’s primary airport.
The largest airline in Austria, Austrian Airlines, has about 130 destinations worldwide on its route network. Austrian Airlines is a member of the Star Alliance, the first global airline alliance, and a subsidiary of the Lufthansa Group, the largest airline group in Europe. Other Austrian airlines include Niki, Salzburg Arrows, and Intersky.
There are six airports in Austria that are typically used for passenger traffic. Austria is the definition of peaceful with its magnificent Alpine peaks and serene, clean lakes. The German-speaking nation, located in the heart of Europe, offers some of the most picturesque train rides available. Austria is well-known for its cities like Vienna and Salzburg, the Alps, which cover 62% of the country, and for classical musicians like Wolfgang Amadeus Mozart. Austria is famed for its skiing, producing Red Bull energy drinks, and making delectable Austrian dishes like Wiener Schnitzel and Sachertorte.