Your rights in the event of an Iberojet flight delay or compensation
Should you experience flight cancellations or delays with Iberojet, it's essential to know your rights as an air passenger under British and EU regulations. Under specific circumstances, you may qualify for compensation of up to £520 and a full reimbursement of your ticket cost if your Iberojet flight experiences cancellation!
Iberojet flight delayed — get flight compensation
If your Iberojet flight was delayed by more than 3 hours and the disruption was due to the airline's fault, you can claim flight compensation up to £520 per passenger!
Claim online with Flight-Delayed.com! If you are entitled to Iberojet delayed flight compensation, let our experts handle the whole claim process for you on a ‘no win, no fee’ basis.
Iberojet flight cancelled — refund and compensation policies
It all depends on what caused your Iberojet flight to be cancelled. Depending on the circumstances, you may be eligible for an Iberojet refund, flight compensation of up to £520, or both!
When to claim flight compensation for my cancelled Iberojet flight?
You can claim flight compensation for a cancelled Iberojet flight if the cancellation was announced less than 14 days before the scheduled departure date.
Remember: for you to be able to claim flight compensation, Iberojet must have been the party responsible for the cancellation. More information can be found in the "Extraordinary Circumstances" section of this page.
When to claim a refund for my cancelled Iberojet flight?
In the event of a cancelled Iberojet flight, you can always ask for a refund, as long as you choose not to take the alternative flight offered by the airline. If the airline didn’t offer you an alternative flight at all, you can also claim a refund.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
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How much Iberojet compensation can I get for a delayed or cancelled flight?
The amount of the compensation is calculated according to the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
I was flying with Iberojet to a non-EU country. Can I still claim compensation?
Yes, you can. Iberojet’s headquarters are in Palma, Spain and therefore the EU flight compensation regulation applies to all of its flights. Even if you were flying with Iberojet to or from Latin America, you can claim compensation for a disrupted flight.
However, as shown in the table below, the situation might be different in the event that your flight is operated by a non-EU airline.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can Iberojet deny me compensation?
Iberojet can deny compensation when the delay or the cancellation was not their fault but was caused by a third party or force majeure. In such situations, which we call extraordinary circumstances, the airline is not obligated to pay out compensation.
Here are some example of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Sometimes airlines may claim that extraordinary circumstances occurred even if that was not the case. Airlines tend to do this in the hope of avoiding having to pay out compensation.
Make sure if you are entitled to flight compensation — check your flight now with Flight-Delayed.com
How long do I have to claim my Iberojet compensation and refund?
The time limit to claim compensation is 5 years according to Spanish law. Therefore, when flying from or to Spain with Iberojet, you usually have up to 5 years to submit your claim.
As the time limit to submit a claim depends on your flight route, it might be different if you were, for instance, leaving from the UK, where you have 6 years to claim flight compensation.
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How long will it take to get my Iberojet compensation / Iberojet refund?
Usually, passengers who claim flight compensation or refund with Flight-Delayed.com, receive their money within a few weeks or months.
However, if the airline is unresponsive and/or the claim has to be taken to court, this delay can get extended by a few additional months or even a few years.
No matter how long the claim will take, when claiming with Flight-Delayed.com, our team will keep you posted on any relevant information regarding your case and will be there to answer any concerns you may have.
How to claim Iberojet compensation / Iberojet refund?
Submit your claim now — Flight-Delayed.com makes the claiming process simple.
Using our platform, it will only take you a few minutes to fill in your details and upload all the required documents. From there on, our legal team will investigate and analyse your claim, draft legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf. No win, no fee = no risks for you.
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If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
About Iberojet
Iberojet, formerly known as Evelop Airlines, is a Spanish airline headquartered in Palma, Spain and only got its current name in 2020 when Evelop and Orbest merged to create Iberojet.
From Europe, Iberojet is offering flights to the Caribbeans, Central America and Mauricius Island. More than just offering flights to dreamy destinations, the airline also specialises in holiday packages. allowing passengers to fully book their holiday with the airline: flight, accommodations and any additional transportation included.