When am I eligible for Plus Ultra flight compensation?
You are eligible for Plus Ultra compensation if:
Your flight was delayed by at least 3 hours
ORYour flight was cancelled fewer than 14 days prior to the original departure date
Plus Ultra Lineas Aéreas must be the party at fault for the flight disruption for you to be eligible for compensation.
Delayed Plus Ultra flight — get compensation
You can get compensation in the event of a Plus Ultra flight being delayed by more than 3 hours only if the disruption was due to the airline's fault.
Claim now with Flight-Delayed.com! If you are entitled to Plus Ultra delayed flight compensation we will then handle the whole claim process for you on a ‘no win, no fee’ basis. If needed, we will even fight for your rights in court!
Cancelled Plus Ultra flight — refund and compensation rules
It depends on the circumstances that caused your Plus Ultra flight to get cancelled. Depending on the exact situation you might get a Plus Ultra refund, compensation of up to £520, or you might even be eligible for a refund AND compensation!
When can I claim compensation for my cancelled Plus Ultra flight?
You can claim compensation for your cancelled Plus Ultra flight when the cancellation was announced less than 14 days before the initial departure date.
Remember — to be eligible for compensation, Plus Ultra must be the party at fault for the cancellation. See the “Extraordinary Circumstances” section of this article to get more information.
When can I claim a refund for my cancelled Plus Ultra flight?
In the event of a cancelled Plus Ultra flight, you can always ask for a refund, as long as you choose not to take the alternative flight offered by the airline. If the airline didn’t offer you an alternative flight at all, you can also claim a refund.
Claim the compensation you're entitled to for your delayed or cancelled Plus Ultra flight.
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How much Plus Ultra compensation can I get for a delayed or cancelled flight?
The amount of the compensation depends on the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
I was flying with Plus Ultra to a non-EU country. Can I still claim compensation?
Yes, it is possible to claim compensation. Plus Ultra’s headquarters are in Madrid, Spain and therefore the EU flight compensation regulation applies to it. Even if you are flying with Plus Ultra to or from Latin America, you can claim compensation for a disrupted flight.
However, as can be appreciated in the table below, the situation might be different in the event that your flight is operated by a non-EU airline.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can Plus Ultra deny me compensation?
Plus Ultra can deny compensation when the delay or the cancellation was not their fault but was rather caused by a third party or force majeure. In such situations that we call extraordinary circumstances, the airline is not obligated to pay out compensation.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Be aware, however, that airlines may claim that extraordinary circumstances occurred even if that was not the case. Airlines tend to do this in the hope of avoiding having to pay out compensation.
Make sure that you are entitled to compensation. Check your flight now at Flight-Delayed.com.
How long do I have to claim my Plus Ultra compensation and refund?
According to Spanish law, you have five years to file a compensation claim. As a result, if you are travelling with world2fly, that is the deadline for filing your claim.
Not sure if you are entitled to Plus Ultra flight compensation?
Not sure if you are entitled to Plus Ultra flight compensation? Check it now with Flight-Delayed.co.uk and claim compensation of up to £520. Claim now
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How long will it take to get my Plus Ultra compensation / Plus Ultra refund?
Sometimes passengers who claim flight compensation or refund with Flight-Delayed.com, receive their money within a few weeks or months.
However, if the airline is unresponsive and/or the claim has to be taken to court, the wait time might get extended by a few additional months or even a few years.
But don’t be troubled; no matter how long the process takes, our expert team will take care of everything, including keeping you posted on any relevant information regarding your case and will be there to answer any questions you may have.
How to claim Plus Ultra compensation / Plus Ultra refund?
Submit your claim now. At Flight-Delayed.com, we make the claiming process very simple for you.
Using our platform, it will only take a few minutes to fill in your details and upload all the required documents. From there on, our legal team will then investigate and analyse your claim, draft legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf. No win, no fee! No risks for you.
Why claim with Flight-Delayed.com
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9 legal teams in 9 countries
98% of court cases won
If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
About Plus Ultra
Plus Ultra Líneas Aéreas, founded in 2011, is a Spanish long-haul airline based in Madrid.
The airline’s name is derived from Spain’s national motto ‘Further beyond’. It operates regular flights from and to 8 airports in 6 different countries, including Caracas, the Dominican Republic's Santo Domingo, and Lima, Peru.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation