Air Caraibes delayed or cancelled flight — what are my passenger rights?
Air Caraibes’s headquarters are based in Les Abymes in Guadeloupe. Despite being an island in the Caribbean, Guadeloupe is an integral part of France, and therefore, also part of the EU. This is why, when you fly with Air Caraibes, your rights are protected under EU Regulation (EC) No. 261/2004, also known as EU261. This regulation states that if your flight is delayed or cancelled, you may be entitled to flight compensation.
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Air Caraibes delayed flight compensation — get up to £520
Were you more than 3 hours late because of an Air Caraibes flight delay? Then you could be eligible for up to £520 in Air Caraibes flight compensation.
How much compensation can I get for a delayed Air Caraibes flight?
The amount of compensation depends on the distance of your Air Caraibes flight.
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| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Cancelled Air Caraibes flight — refund and compensation rules
You may be entitled to a ticket refund, compensation of up to £520, or both, depending on the circumstances surrounding the cancellation of your Air Caraibes flight.
When can I file a claim for cancelled Air Caraibes flight compensation?
You may be eligible for flight compensation if your flight was cancelled fewer than 14 days before the scheduled departure date.
You must also consider unusual circumstances, such as a natural disaster that prevents the flight from taking off — if these ‘extraordinary circumstances’ apply to your flight, you may be ineligible for compensation.
When can I claim a refund for my cancelled Air Caraibes flight?
If your flight was cancelled and you did not take the airline's alternative flight, you may be entitled to a refund from Air Caraibes. If you were not offered an alternative flight, you are also entitled to a ticket refund.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Air Caraibes is offering me a travel voucher instead of a refund — should I accept it?
Accepting a travel voucher in lieu of a refund is not recommended. This is due to two major factors:
When you accept a travel voucher, you are obliged to fly with the same airline again. Furthermore, the airline will usually set a time limit for redeeming the voucher.
If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund, resulting in the loss of your money.
Hold the airline accountable and get up to £520 in compensation.
Air Caraibes overbooked flight — get a refund, compensation and extra care
Overbooking is common amongst airlines. They frequently sell more tickets than there are available seats on the plane, and if there aren't enough volunteers to give up their reservations, passengers may be denied boarding against their will.
=> Learn more about your rights in the event of Air Caraibes overbooking
I was flying with Air Caraibes to a non-EU country. Can I still claim compensation?
You certainly can. Air Caraibes is a French airline headquartered in Guadeloupe. The Guadeloupe island is part of the EU. Air Caraibes also operates within the European Union, departing from Paris Orly. As a result, EU261 applies to all Air Caraibes flights that are delayed or cancelled.
However, if you were flying with a non-EU/non-UK airline, the situation might be different. Details can be found in the table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can Air Caraibes deny me compensation?
Extraordinary circumstances are defined as situations in which the airline is not to blame for the delay or cancellation. If any of the following conditions apply to your Air Caraibes flight delay or cancellation (this list is not exhaustive), you may be ineligible for flight compensation:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Claim your compensation and refund today with the help of Flight-Delayed.com to improve your chances of receiving Air Caraibes compensation and refund. We will help you get a successful claim and hold the airline accountable. For your convenience, we only work on a 'no win, no fee' basis.
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How long do I have to claim my Air Caraibes compensation and refund?
Air Caraibes only departs from Paris Orly within the EU or from French islands. French law states that you have 5 years to claim flight compensation in the event of a delayed or cancelled flight.
Check out our free Claim Calculator to see if you are still eligible for Air Caraibes compensation and refund.
=> Check if you can still claim Air Caraibes compensation and refund
How long will it take to get my Air Caraibes compensation / Air Caraibes refund?
Passengers who claim flight refund and flight compensation with us often get their money within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could extend by months or even years.
Rest assured though, that when you claim with Flight-Delayed.com, no matter how long your claim process takes, our team will keep you updated on any important changes to your claim.
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How to claim Air Caraibes compensation / Air Caraibes refund?
First, determine whether you are entitled to flight compensation or a refund. Using our Claim Calculator, you can do it in under a minute!
If you are entitled to flight compensation and/or a refund, you can then choose to leave the rest to our team of experts, allowing you to relax while we ensure you receive the compensation you deserve.
You'll need just a few minutes to upload all of the necessary documents to our platform. Our legal team will then assess your claim, prepare legal documentation, contact the airline's decision-makers, and, if necessary, take your claim to court.
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About Air Caraibes
Air Caraibes is a French airline operating mainly in the Caribbean. The airline is headquartered in Guadeloupe, which is part of the European Union. Air Caraibes offers flight connections from Paris Orly to the French Caribbean islands such as Guadeloupe, Martinique, and Saint-Martin but also to the Dominican Republic, the Bahamas and Cuba.
Useful links
- Air Antilles flight compensation in the event of a delay or cancellation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation