Air Senegal flight compensation — what are my rights?
Did your Air Senegal flight depart from Europe? Because Air Senegal is a non-EU airline, EU laws only protect your right to compensation for flights leaving the EU.
Unfortunately, when flying to the EU on a non-EU airline, your passengers' rights are not protected under European flight compensation regulations.
More information on when you may be entitled to flight compensation can be found in the table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Delayed Air Senegal flight — when can you claim compensation up to £520?
If your Air Senegal flight from Europe was delayed by more than 3 hours, you are entitled to flight compensation under European flight compensation regulations. The delay must have been caused by the airline's own actions.
Check your flight with our no-obligation Claim Calculator — you'll know if you're eligible for Air Senegal delayed flight compensation in under a minute.
If your situation qualifies, we can handle the entire claim process for you on a “no win, no fee” basis. If necessary in your situation, we will even go to court to defend your rights!
Air Senegal flight delayed by 3 hours or more?
Cancelled Air Senegal flight — refund and compensation policies
Depending on the circumstances surrounding your Air Senegal flight cancellation, you may be entitled to up to £520 in flight compensation, a ticket refund, or both.
When can I claim compensation for my cancelled Air Senegal flight?
If your Air Senegal flight was scheduled to depart from the EU, you may be entitled to compensation.
Furthermore, your Air Senegal flight must have been cancelled fewer than 14 days prior to the original departure date.
Even if you meet the two conditions mentioned above, your claim might still get denied if your cancellation happened due to the so-called “extraordinary circumstances”. You can find more information about this further in the article.
When can I claim a ticket refund for my cancelled Air Senegal flight?
If your Air Senegal flight from the EU was cancelled, you may be eligible for a refund if:
The airline did not offer you an alternative flight.
The airline did offer you an alternative flight but you turned down their offer.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
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How much Air Senegal compensation can I get for a delayed or cancelled flight?
The amount of compensation is determined by the flight’s distance:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can Air Senegal deny me compensation?
When a third party or force majeure causes a delay or cancellation, Air Senegal can reject your flight compensation claim. These situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Be aware though that airlines can claim that an extraordinary circumstance occurred, even if this was not the case. They do so in the hope to avoid having to pay passengers their well-deserved compensation.
Don’t fall for the airline's arguments right away — even if they reject your claim, you might still be eligible for flight compensation! Double-check online to see if you qualify for flight compensation.
How long do I have to claim my Air Senegal compensation and refund?
You can claim your flight refund based on either of the three laws:
the law in the country that you departed from
the law in the country you were travelling to
the law in the country where the airline you used is headquartered in.
How long will it take to get my Air Senegal compensation / Air Senegal refund?
Passengers who use Flight-Delayed.com to claim flight compensation or a refund usually receive their funds within a few weeks or months.
However, if the airline does not respond and/or the claim must be filed in court, more time might be needed to finalise the claim — up to a few years.
With Flight-Delayed.com, you can be confident that, regardless of how long your claim takes, our team will keep you informed of any significant developments and will be available to answer any questions you may have.
How to claim Air Senegal compensation / Air Senegal refund?
You first need to check whether you are indeed eligible for Air Senegal compensation or an Air Senegal refund. You can check your eligibility using our Claim Calculator. It will take just a minute!
If you are entitled to flight compensation and/or a refund, you can choose to let our team of legal experts take care of the process, allowing you to relax while we make sure you get your money back.
It will only take a few minutes to upload all required documents to our platform. Our legal team will then evaluate your claim, prepare legal documents, contact the airline, and, if necessary, take your claim to court.
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About Air Senegal
Air Senegal is the Senegalese national airline created in 2016. The airline is based at the International Airport of Dakar.
The airline operates on the main African airports but also in Europe, departing and arriving in Barcelona, Paris, Lyon and Marseille. Air Senegal also offers flights to Baltimore and New York.