Flight delayed, cancelled or overbooked?

You may be entitled to up to £520 in compensation!

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Delayed or cancelled Air Astana flight? Get compensation up to £520!

Was your Air Astana flight cancelled or delayed? If you were departing from a British or European airport, you could benefit from the British and European regulation and request flight compensation up to £520 for your delayed or cancelled Air Astana flight.

At Flight-Delayed.co.uk, we have more than 10 years of experience dealing with airlines! Claim your Air Astana compensation online in just 5 minutes!

 

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Key information

 

Table of contents

Delayed Air Astana flight — get compensation

Cancelled Air Astana flight — claim flight compensation and a refund

How much Air Astana compensation can I get for a delayed or cancelled flight?

Extraordinary circumstances — can Air Astana deny me compensation?

How long do I have to claim my Air Astana compensation and refund?

How long will it take to get my Air Astana compensation / Air Astana refund? 

How to claim Air Astana compensation / Air Astana refund?

About Air Astana

Useful links

 

Delayed Air Astana flight — get compensation

In order to be eligible for flight compensation when your Air Astana flight gets delayed, you need to make sure that:
 

  • Your flight departed from the UK or the EU

  • Your flight was delayed by more than 3 hours upon arrival 

  • The airline was at fault for the delay → For more information, see the "Extraordinary Circumstances" section of this article.


If your delayed flight meets these criteria, you can claim flight compensation up to £520 under the British passenger rights legislation

Note that if you were on an Air Astana flight departing from a non-UK/EU airport, you wouldn’t be entitled to flight compensation. More information in the table below.

 

compensation and refund rules for non-EU flights

 


Air Astana flight from the UK delayed by 3 hours or more?

Claim compensation of up to £520!
 

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Cancelled Air Astana flight — claim flight compensation and a refund

If your Air Astana flight was cancelled fewer than 14 days prior to departure, you might be entitled to compensation of up to £520, a ticket refund, or both.

 

When to claim flight compensation for my cancelled Air Astana flight?

You can claim flight compensation for your cancelled Air Astana flight if:
 

  • Your journey started in the United Kingdom or the European Union.

  • Your flight was cancelled less than 14 days before it was scheduled to depart.

  • The cancellation was caused by Air Astana’s actions or negligence. For more information, see this article's "Extraordinary Circumstances" section.

 

When can I claim a refund for my cancelled Air Astana flight?

You are entitled to a refund if your flight was from the UK or the EU, and:
 

  • The airline didn’t offer you an alternative flight, or

  • The airline did offer you an alternative flight, and you decided not to take it

 

cancelled flight compensation rules

 


Get up to £520 in flight compensation for your delayed or cancelled Air Astana flight.

Claim online in just 5 minutes!
 

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How much Air Astana compensation can I get for a delayed or cancelled flight?

The flight compensation is determined by the distance of your flight:
 

  • For flights shorter than 1,500 km, the compensation is £220.

  • For flights between 1,500 and 3,500 km, the compensation is £350.

  • For flights of over 1,500 kilometres within the EU, the compensation is also £350.

  • For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.

flight compensation amount

 

 

Extraordinary circumstances — can Air Astana deny me compensation?

When it comes to flight compensation, the airline — here, Air Astana — needs to be the party at fault for the flight disruption. This is because, according to European and British regulations, the airline does not have to compensate you when the cancellation or delay is caused by a third party or force majeure. We call these situations extraordinary circumstances.

Here are some examples of extraordinary circumstances:
 

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
     

Extraordinary circumstances are not fixed and are frequently discussed. Remember that you can always challenge the airline's claims!

Make sure you hold the airline accountable — claim your compensation online in just 5 minutes with Flight-Delayed.co.uk, our experts are familiar with the airline's subterfuges and will maximise your chances of receiving flight compensation!

 

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How long do I have to claim my Air Astana compensation and refund?

In the UK, you can claim flight compensation for up to 6 years after your disrupted flight. Remember that since Air Astana is a non-European/British airline, your flight must have departed from the UK or the EU for you to be able to claim flight compensation and refund. 

The time limit changes depending on the country of departure — If you were not leaving from the UK but from Germany, you’d have 5 years to claim flight compensation; in the Netherlands, it is 2 years. 

Check if you can still get compensation and a refund from Air Astana with our free Claim Calculator.

 


Maximise your chance of a successful Air Astana claim.

Get your flight compensation and refund with the help of Flight-Delayed.co.uk.
 

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How long will it take to get my Air Astana compensation / Air Astana refund? 

Passengers claiming flight compensation with Flight-Delayed.co.uk often get their money within a few weeks to a few months after they started their claim.

In some situations, the process can take longer (when the airline is not responsive or we need to take your claim to court). In those events, the process can be extended by a few months or years. 

Throughout the process, our team will keep you updated on any significant developments and will be available to answer any questions you may have.

 

How to claim Air Astana compensation / Air Astana refund?

Claim with Flight-Delayed.co.uk, we have more than 10 years of experience and handle the claim process for you! 
 

You only need to upload the necessary documents to our website to submit your claim with us. From there, our team handles everything for you, including assessing your claim, preparing legal documents, contacting the airline's decision-makers, and, if necessary, taking your claim to court.

 

Why claim with Flight-Delayed.co.uk?

Helping passengers since 2010

Legal teams in 9 countries

95% of court cases won

‘No win, no fee’ — always

 

If you wish to learn more about our fees, please visit our Price List page

Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
 

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About Air Astana

Air Astana is the national Kazakh airline based in Almaty, Kazakhstan. The airline was established in 2002 and is owned by the Kazakh government and BEA Systems. Air Astana is allowed to fly all over Europe. 

Air Stana flies to and from London Heathrow, Amsterdam and Frankfurt in Europe. Other Air Stana destinations include the Middle East and Asia.

 


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