ANA flight compensation — what are my passenger rights?
ANA is a non-EU airline. However, British and European regulations still protect your rights to flight compensation in specific situations.
To claim ANA flight compensation, your delayed or cancelled flight must have departed from a European airport.
Unfortunately, when flying to the UK/EU on an airline based outside of the UK/EU, your passenger rights are not protected by the UK/EU legislation (see table below).
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
ANA flight delayed? Claim compensation up to £520 per passenger
You could be eligible to receive flight compensation if:
Your ANA flight was departing from a European airport
AND
It was delayed by more than 3 hours
However, note that you can only claim compensation if the airline was at fault for the delay. See the "Extraordinary Circumstances” section of this article for more information.
Check now if you are eligible for ANA compensation with our no-obligation Claim Calculator. If you are eligible, our team will handle the entire claim process on your behalf. We will even defend your rights in court to get you your deserved money. We have over 10 years of experience and a legal success rate of 95%! No win, no fee.
You could get up to £520 per passenger for your delayed or cancelled ANA flight.
You can claim compensation with us in just a few minutes!
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Cancelled ANA flight — refund and compensation rules
Depending on the situation behind your ANA flight's cancellation, you may be entitled to flight compensation, a refund, or both!
When can I claim compensation for my cancelled ANA flight?
You can claim flight compensation for a cancelled ANA flight if it was cancelled less than 14 days before the original departure date*.
Note that ANA must be the party responsible for the cancellation. For more information on when the airline can refuse to pay compensation, see the "Extraordinary Circumstances" section below.
*The right to compensation for ANA flights applies only to flights departing from European airports.
When can I claim a refund for my cancelled ANA flight?
If your ANA flight was cancelled, you could be eligible to request a refund if the following conditions are met (see the table below for more information):
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
The airline did not provide you with an alternative flight,
OR
You were offered an alternative flight but decided not to take it
ANA flight delayed by 3 hours or more?
Check if you're entitled to compensation of up to £520!
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How much ANA compensation can I get for a delayed or cancelled flight?
The amount of flight compensation depends on the distance of your flight and is per passenger:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can ANA deny me compensation?
Even if your ANA flight was delayed by more than 3 hours or cancelled at the last minute, ANA could still deny you compensation. This could happen if the disruption was caused by a third party or force majeure. Such situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
It is possible that ANA falsely claims that an extraordinary circumstance occurred! They do this to avoid having to pay compensation.
How long do I have to claim my ANA compensation and refund?
Did your ANA flight depart from the UK? Then you can claim for up to 6 years after your flight.
However, if you were leaving from another European country, different time limits would apply to your flight:
The law of the country of origin
The law of the destination country
The law of the country in which the airline is based
Check if you can still claim ANA flight compensation and a refund with our free Claim Calculator.
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How long will it take to get my ANA compensation / ANA refund?
Passengers claiming with Flight-Delayed.com usually receive their money back within a few weeks or months.
If the airline is not responsive and/or the claim needs to be filed in court, the wait time could be extended by months or years.
Submit your claim with Flight-Delayed.com, our team of experts all over the world will keep you informed of important developments and will be available to answer any questions you may have.
How do I claim ANA flight compensation and refund?
First, upload all required documents to our platform. From there, our legal team will analyse your claim, procure legal documents, contact the airline, and, if necessary, take your claim to court on your behalf. No win, no fee.
Why claim with Flight-Delayed.com
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If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
About ANA
ANA, also known as All Nippon Airways, is a Japanese airline based in Tokyo, Japan. The airline was created back in 1952. ANA operates flights within Japan and to international destinations. Internationally, ANA flies all over Europe, Asia, Oceania, and both North and South America. From Europe, ANA flies to London, Brussels, Dusseldorf, Frankfurt, Munich, Paris and Vienna.
Useful links
- JAL flight compensation
- Malaysia airlines flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation