Your rights in the event of a delayed or cancelled Croatia Airlines flight
If you were a passenger on a Croatia Airlines flight that was cancelled or delayed, European and British laws secure your rights as an aviation passenger. In some cases, you may be entitled to up to £520 in Croatia Airlines compensation and a full refund of the ticket price for your cancelled Croatia Airlines itinerary.
Was your Croatia Airlines flight delayed? You may be eligible for flight compensation if your flight was delayed for at least 3 hours.
Was your Croatia Airlines flight cancelled? You may request a refund if you did not accept the airline's alternative flight. Furthermore, if your flight was cancelled less than 14 days before departure, you may be entitled to Croatia Airlines flight compensation.
Whatever the cause of the flight disruption, airlines must provide passengers with specific support, known as the "right to care." Vouchers for food and beverages, communication services, and, if necessary, lodging and transportation are all covered. Claim the vouchers at the airline's service desk at the airport, and if the airline refuses to supply them, buy what you need anyway - they will be legally forced to reimburse you for those expenses (as long as they are reasonable).
If your flight was cancelled or delayed due to an "extraordinary circumstance," you will not be entitled to flight compensation. In order to compensate passengers, the airline must be held responsible for the flight disruption.
I am travelling outside of the UK/EU with Croatia Airlines. Am I still eligible for compensation?
You most certainly can. The EU flight compensation requirements apply to every flight operated by Croatia Airlines because the company's headquarters are in Buzin, Croatia. You can still make a claim for compensation for a flight disruption even if you were travelling with Croatia Airlines to or from, say, Canada.
The table below illustrates how conditions could differ if your flight is operated by a non-EU carrier.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
You may be entitled to up to £520 per person in flight compensation if the airline's fault resulted in a delay of more than 3 hours for your Croatia Airlines flight.
Online claims can be made at Flight-Delayed.com. Our experts will handle the entire claim process on a "no win, no fee" basis for you if you are eligible for Croatia Airlines delayed flight compensation.
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Everything depends on the circumstances surrounding the cancellation of your Croatia Airlines flight. Depending on the situation, you might be eligible for a Croatia Airlines refund, up to £520 in flight compensation, or even both!
If a Croatia Airlines flight is cancelled and the cancellation was made fewer than 14 days prior to the flight's scheduled departure, you may be eligible for flight compensation.
Keep in mind that in order for you to be eligible for a refund of your flight, Croatia Airlines must have been the cause of the cancellation. The section of this page titled "Extraordinary Circumstances" contains further details.
If a Croatia Airlines flight is cancelled and you decide not to board the airline's offered alternative flight, you may always request a refund. You may even request a refund if the airline did not make an effort to find you another flight.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Can I get flight compensation if I cancel my Croatia Airlines flight?
If you opt to cancel your Croatia Airlines flight, you may be ineligible for flight compensation under British/European air passenger rights rules and regulations. Visit Croatia Airlines' website or contact their customer service department to learn more about their refund and compensation procedures.
Croatia Airlines missed connection flight due to delay or cancellation
You may be eligible for compensation and/or a ticket refund under UK/EU air passenger rights legislation if you booked both flights as part of the same reservation and the delay or cancellation fits the conditions.
Receive up to £520 in flight compensation for cancelled or delayed Croatia Airlines flights.
In only a few minutes, you can submit an application with us to claim compensation!
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Check your Croatia Airlines flight status
Before leaving for the airport, check the status of your flight to be prepared for any last-minute changes to your itinerary. You can check the status of your Croatia Airlines flight at any time by visiting the airline's, airport's, or flight monitoring websites.
The amount of the compensation, which is granted per passenger, is based on the flight's distance:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
When a delay or cancellation wasn't attributable to Croatia Airlines, but rather to a third party or an unforeseen event, compensation might not be provided. The airline is not required to offer compensation in such instances, which we refer to as extraordinary circumstances.
The following is a list of some of the most typical extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines could make the argument that extraordinary circumstances occurred even if they weren't the case. Airlines frequently employ this strategy to avoid having to cover those costs and compensate the affected passengers.
According to Croatian law, you have 2 years to file a claim for compensation.
It might be different if you were travelling out of the UK, where you have 6 years to file a claim, as the window of time for doing so differs based on your flight route.
Maximise the likelihood of a successful Croatia Airlines claim.
Flight-Delayed.co.uk can help you see if you qualify for compensation
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It typically takes a few weeks or months for passengers who file a claim with Flight-Delayed.com for flight compensation or a refund to receive their money.
However, this time frame might be prolonged if the airline is unresponsive and/or the claim must be brought in court.
The Flight-Delayed.com team will keep you informed of any important details regarding your case and be able to answer any concerns you may have, regardless of how long the claim process takes.
Just a few minutes will be needed to enter all of your flight information on our website and upload any necessary documents. Our legal team will then investigate and assess your claim, put together the required paperwork, get in touch with the airline, and, if necessary, launch a lawsuit on your behalf.
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If you wish to learn more about our fees, please visit our Price List page.
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The national carrier airline of Croatia, Croatia Airlines, is owned by the government. It conducts internal and international services, primarily to locations in Europe, from its headquarters in Buzin, close to Zagreb. International destinations include 5 major Canadian cities and Singapore. Zagreb International Airport serves as the principal hub, with Dubrovnik, Split, and Zadar as key cities.
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