Your rights in the event of a delayed or cancelled Enter Air flight
If your Enter Air flight was delayed or cancelled, keep in mind that British regulations protect your rights as an air passenger! In certain circumstances, you may be entitled to Enter Air compensation of up to £520 and a full refund of the ticket price for your disrupted flight.
Delayed Enter Air flight — get compensation.
You are entitled to Enter Air's flight delay compensation if your flight was delayed by more than 3 hours due to the airline's fault.
How can you be sure that the delay is the airline's fault? Check out the "Extraordinary Circumstances" section of this article, or simply use our Compensation Calculator.
Cancelled Enter Air flight — compensation and refund rules
Depending on the situation, in the event of a cancelled Enter Air flight, you may be entitled to flight compensation up to £520, a refund – or even both!
Compensation for a cancelled Enter Air flight
In the event of a cancelled Enter Air flight, three factors determine your right to compensation:
The time of flight cancellation — compensation is due if your Enter Air flight was cancelled fewer than 4 days before scheduled departure.
Details of the alternative flight proposed by the airline — see the table below.
Who is at fault for the cancellation — see the “Extraordinary Circumstances” section of this article.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Enter Air ticket refund
Even if you are not eligible for compensation for your cancelled Enter Air flight, you can still claim a ticket refund! And in some circumstances, you might even qualify for both flight compensation and a ticket refund!
Generally, you can claim an Enter Air refund if your Enter Air flight was cancelled and the airline did not offer you an alternative flight — or if you were offered an alternative flight but decided not to take it.
KNOW YOUR RIGHTS: The airline cannot force you to accept a travel voucher instead of a ticket refund!
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How much compensation can I get for a delayed Enter Air flight?
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
I was flying with Enter Air to a non-EU country. Can I still claim compensation?
Yes. As Enter Air is an EU airline, whether you were flying with them to Turkey or Egypt, you can claim compensation in the event of a disrupted flight.
However, it’s worth noting that the situation might be different if you were flying with a non-EU/non-UK airline. See the table below for details.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can Enter Air deny me compensation?
Unfortunately, the airline denies paying out flight compensation too often. However, it’s important to remember that they only have the right to do so in certain situations — the so-called extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Don't let the airline trick you!
How long do I have to claim my Enter Air compensation and refund?
If you are flying to or from the UK, you have 6 years to do so. Scotland is the exception, as you have 5 years there to claim.
If your itinerary does not include the UK, local laws will apply.
Use our free Claim Calculator to check if you can still claim Enter Air compensation and refund.
Put your claim in good hands!
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How long will it take to get my Enter Air compensation / Enter Air refund?
The passengers who claim with Flight-Delayed.com often find the money on their account within a few weeks or months.
However, if the airline is unresponsive or unwilling to cooperate and pay out the compensation, we might need to sue them. In such a case, it might take longer to get your money.
Rest assured that our team will keep you posted on any important changes regarding your claim and be there to answer any of your questions.
How to claim Enter Air compensation / Enter Air refund?
Submit your claim online in just 5 minutes!
Despite the clear regulations, the airlines still often deny passengers their money.
Since 2010, the team at Flight-Delayed.com has been helping air passengers fight for their rights. We have won cases that no one else believed were possible to win multiple times. We are here to help you fight for your rights, however big the airlines we’re fighting are.
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If you wish to learn more about our fees, please visit our Price List page.
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About Enter Air
Enter Air is a Polish airline, flying mainly across Europe but also to some non-European countries. Enter Air operates from 7 different locations, four of them located in Poland (Warsaw Chopin Airport, Katowice, Poznań, Wrocław), two in Western Europe (Paris Charles de Gaulle Airport and London Gatwick) and one outside Europe (Tel Aviv).
The inaugural Enter Air flight took place on April 25, 2010. It was a flight from Warsaw to the Tunisian city of Enfidha.
Enter Air is a Polish airline subject to European Union flight compensation law, the so-called EU261 regulation.