KLM flight delayed, cancelled or overbooked? Here is what you should do to claim compensation
Is your flight with KLM delayed, cancelled or overbooked? Then your rights are protected and due to EU legislation, you can claim compensation for up to 600 euros (around £530 depending on the exchange rate). This page will help you understand your rights as a passenger, know the exceptions and, above all else, teach you how to receive the compensation you are entitled to as a passenger.
If your flight with KLM is delayed, cancelled or overbooked, your rights are covered
KLM is also known as the Royal Dutch airline and it is the biggest airline in the Netherlands. However, this doesn’t mean that all flights with KLM operate smoothly. Not all passengers are aware that if their flight is delayed, cancelled or overbooked, they are entitled to compensation. Under Regulation (EC) 261/2004, your rights are protected in the event of any flight disruptions. However, there are certain conditions that need to be met for you to be able to claim compensation.
When am I entitled to claim compensation when flying with KLM?
Under the regulations set by the EU, passengers may receive compensation if the delay, cancellation or denied boarding was due to fault of the airline. More specifically, if the reason falls under the responsibility of KLM. Unless the root cause of your flight disruption was an ‘extraordinary circumstance’, KLM will have to compensate you. Extraordinary circumstances may entail adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
Conditions that must be met when claiming compensation for a KLM flight
- Route of the flight: You are entitled to claim compensation if your flight originates in the EU or if it originates outside the EU but you’re flying with an EU carrier.
- The circumstances surrounding your flight disruption: In order to be eligible for compensation your flight must not be a result of an extraordinary circumstance.
- Deadline for claiming compensation: In the UK and Ireland you are able to claim compensation for up to 6 years after your flight disruption.
- The total delay you have experienced: normally, your flight must have had a delay of more than 3 hours, or 2 hours if your flight was cancelled, in order to be able to qualify for compensation.
If you are caught in a long delay or a cancellation, KLM must offer passengers assistance and care
In case your flight with KLM is delayed, cancelled or overbooked, the airline should provide you with care apart from compensation. This will normally include:
- Meal or refreshments
- Means of communication. For example, a phone call to organise further travel arrangements or the possibility of sending emails.
- If necessary, overnight stay in form of hotel accommodation including transport to and from the hotel
If you have not received the appropriate care from KLM then you are entitled to request a refund for any expenses you may have meade because of the disruption. It is important that you keep all your receipts for these expenses as you want to be able to prove that these expenses were made because of your flight delay, cancellation or overbooking.
How much compensation can I claim from KLM?
The amount you may receive in compensation is set by Regulation EC 261/2004 and is defined by the flight’s distance between the departure and arrival airports. In case you have booked connecting flights, these will also count as a factor to the amount of compensation you may receive. In effect, the distance between your departure airport and your final destination will determine the amount of compensation you may receive.
Connecting flights are only covered by the regulations if they are booked under the same booking reference, the same ticket or itinerary.
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to £220
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £350
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £530.00
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600 so the total amount in British Pounds may vary according to exchange rates.
Important information if your KLM flight has been delayed or cancelled
The information below is frequently required to claim compensation for your flight's delay or cancellation successfully. So make sure to keep a copy of the documents that contain this information.
- Travel documents: boarding pass, booking confirmation, delay statement
- Receipts for expenses: hotel accommodation, food, taxi or other transport to and from airport/hotel
- Flight number: the numbers of all the flights involved in your travels, even connecting flights or flights you may have taken as replacement for a cancelled or missed flight
- Flight schedule: planned departure and arrival
- Delay details: actual departure and arrival time
Find out the reason why your KLM flight was delayed or cancelled
- Ask KLM's staff at the airport or cabin crew why your flight has been disrupted. This may end up being incredibly useful during the process of claiming your compensation
- Check whether the weather has caused your disruption
- Check if other flights were delayed or cancelled
Check your flight for free with our claim calculator and find out immediately how much compensation you can claim!
Claim your compensation from KLM
Oftentimes airlines avoid paying passenger claims by making it as hard as possible for them to argue that they are, in fact, entitled to compensation. Airlines usually reject claims by arguing that the disruption was caused by an extraordinary circumstance. However, that does not mean that you are not entitled to be compensated if your claim has been rejected by the airline and you can always opt to use a specialised service.
Here at Flight-Delayed, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our 25% win-fee. If you wish so, we can take care of everything and help you enforce your rights!
Did KLM already reject your claim? We can still help you get the compensation for your flight delay or cancellation!
Once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by KLM, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
KLM: network and punctuality
KLM’s route network, consisting of 120 airplanes, services 145 destinations in 70 different countries. If those numbers aren’t impressive enough, last year KLM transported more than 50 million passengers. The company generally tends to be rather punctual, with an arrival rate per hour of 87.89% on average.
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