Your rights in the event of a delayed or cancelled SATA flight
If you encountered SATA cancellations or delays, keep in mind that British regulations protect your rights as an air passenger. In certain circumstances, you may be entitled to SATA compensation of up to £520 and a full refund of the ticket price for your cancelled flight.”
Was your SATA flight delayed ? — You could be eligible for compensation!
Was your SATA flight delayed? You can claim flight compensation under EU261, the European air passenger rights legislation, if:
- You arrived at your destination at least 3 hours late.
AND
- SATA Airlines was the party at fault for the delay. (For more information, check the "Extraordinary Circumstances" section of this article.
SATA flight cancelled — refund and compensation rules
Depending on the circumstances of your SATA Airlines flight cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.
When can I claim compensation for my cancelled SATA Airlines flight?
If your SATA Airlines flight was cancelled less than 14 days before the scheduled departure date and you did not take another flight offered by the airline, you may be entitled to compensation.
In order for you to be eligible for compensation, SATA Airlines must be the party responsible for the cancellation. See the "Extraordinary Circumstances" section of this article for more information.
When can I claim a refund for my cancelled SATA Airlines flight?
You can claim a SATA Airlines refund if your flight was cancelled and the airline did not offer you an alternative flight; or they did offer you one but you decided not to take it.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Are you eligible for SATA Airlines compensation?
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How much SATA flight compensation can I get for a delayed or cancelled flight?
The amount of compensation is determined by the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
I was flying with SATA Airlines to a non-EU/non-UK country. Can I still claim compensation?
Yes. Because SATA Airlines' headquarters are in Portugal, the EU flight compensation laws apply. Even if you are flying with SATA Airlines to Toronto for instance, you could be entitled to SATA flight compensation.
However, if a non-EU/non-UK carrier operates your flight, the situation can be different, as shown in the table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can SATA Airlines deny me compensation?
SATA Airlines reserves the right to refuse compensation when a third party or force majeure causes a delay or cancellation. These situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, you should be aware that airlines sometimes claim that extraordinary circumstances occurred, even when this was not the case. Airlines use this tactic to avoid having to pay passengers for flight compensation.
In such a case, how can the airline be held accountable? Claim SATA flight compensation with Flight-Delayed.com as a partner! We will thoroughly analyse all available information (e.g. aviation and weather data) and fight for your SATA flight compensation!
How long do I have to claim my SATA Airlines compensation and refund?
If your flight departed from or arrived in the United Kingdom, you have 6 years to claim SATA flight compensation. Scotland is an exception; there, the time limit is 5 years.
If your itinerary does not include the UK, local laws can apply (in Portugal, you have 3 years to claim, in France, the law determines a time limit of 5 years to claim flight compensation, etc).
Check if you can still get compensation and a refund from SATA Airlines with our free Claim Calculator.
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How long will it take to get my SATA Airlines compensation / SATA Airlines refund?
Passengers who use Flight-Delayed.com to get flight compensation or a refund usually get their money back within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could be extended by several months or even years in some cases.
Rest assured that, no matter how long your claim takes, our team will keep you informed of any significant developments in your case and will be available to answer any questions you may have.
How to claim SATA Airlines compensation / SATA Airlines refund?
Uploading all required documents on our website will take a few minutes. Our legal team will then take over, assessing your claim, preparing legal paperwork, contacting decision-makers at the airline, and, if necessary, taking your claim to court.
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About SATA Airlines
SATA Airlines, also known as SATA, or even SATA Azores Airlines, is a Portuguese airline company based in the Azores, Portugal.
SATA Airlines was founded in 1947 and offers mainly flights within the Azores. Other SATA destinations include Europe, Canada, Africa and the United States.
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