Your rights in the event of a disrupted Sky Express flight
Because Sky Express is a Greek airline, your air passenger rights are protected by the EU Regulations, also known as the EU 261, when you're flying with Sky Express. Depending on the circumstances, this could grant you up to £520 for your cancelled or delated Sky Express flight!
Sky Express flight delayed — get compensation up to £520!
If your Sky Express flight was delayed for more than 3 hours, you are entitled to flight compensation under British and European Union regulations. However, in order for you to be eligible for compensation, the airline must be at fault for the delay.
Check your eligibility for Sky Express delayed flight compensation using our free, no-obligation Claim Calculator — it only takes a minute! If you qualify, we can handle the entire claim process for you on a "no win, no fee" basis. If necessary, we will even defend your rights in court.
Sky Express flight delayed by 3 hours or more?
You could be eligible for flight compensation of up to £520!
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Sky Express flight cancelled — refund and compensation policies
Depending on the circumstances of your Sky Express cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.
When to claim flight compensation for a cancelled Sky Express flight?
You may be entitled to compensation if the cancellation of your Sky Express flight was announced less than 14 days before the scheduled departure date.
Sky Express must be at fault for the cancellation in order to be eligible for compensation. See the "Extraordinary Circumstances" section of this article for more information.
When to claim a ticket refund for a cancelled Sky Express flight?
If your Sky Express flight got cancelled, you can get a refund if:
The airline did not offer you an alternative flight
The airline did offer you an alternative flight, but you decided not to take it
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
How much Sky Express compensation am I entitled to if my flight was delayed or cancelled?
The amount of compensation depends on the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
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Extraordinary circumstances — when can Sky Express deny me compensation?
If the delay or cancellation was caused by a third party or by force majeure, Sky Express reserves the right to refuse compensation. These situations are known as extraordinary circumstances.
Some of the most common extraordinary circumstances are as follows:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, keep in mind that airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case. They do it to avoid paying out compensation.
How long do I have to claim my Sky Express compensation and refund?
If you flew from the UK, you have 6 years to claim flight compensation and refund. When flying from Scotland, you have 5 years to claim.
Check if you can still get compensation and a refund from Sky Express with our free Claim Calculator.
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How long will it take to receive my Sky Express compensation/refund?
Passengers who use Flight-Delayed.com to claim flight compensation or a refund often receive their money within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could be months or even years.
Rest assured, regardless of how long the claim takes, our team will keep you updated on any significant developments in your case and will be available to answer any questions you may have.
How to get a Sky Express refund or flight compensation?
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About Sky Express
Sky Express is a Greek airline company based in Athens. The airline was founded in 2005. Sky Express mainly flies within 34 destinations in Greece but is also offering flights from and to European destinations such as London Heathrow, Paris Charles de Gaulle Airport, Brussels Zaventem Airport and more!