Air France: what to do if your flight is delayed, cancelled or overbooked
Your passenger rights when flying with Air France
If your flight has been delayed, for more than 3 hours, or cancelled, you can claim monetary compensation. This compensation can amount to up to £540 per passenger according to Regulation (EC) No 261/2004. In the United Kingdom and Ireland, you can claim your compensation up to 6 years after the date of the flight. This regulation most certainly applies to Air France flights departing or arriving at a European airport.
Conditions for claiming compensation from Air France:
The flight route: The European Regulation states that when the flight is operated by a European airline (which is the case for Air France), you can claim compensation as long as your flight takes off and/or arrives at an airport in Europe.
Circumstances: The European Regulation states that in order to claim compensation for a flight delay, cancellation or incident of denied boarding; the disruption must not have been a result of any extraordinary circumstances
The deadline for claiming compensation: in the United Kingdom and Ireland, it is possible to claim compensation for up to 6 years after the date of the flight. The timeframe varies depending on the European country.
Air France and passenger assistance and care in case of a long delay or cancellation:
Air France should provide you with the corresponding care in the event of a long delay or flight cancellation. This may include the following
Meals and drinks
Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
Hotel accommodations if necessary (one or more nights) and transport from the airport to the hotel
If you do not receive this kind of assistance and you are obliged to incur in extra expenses, you have the right to be reimbursed. So remember to keep your itemised invoices and receipts. Your request for reimbursement may also be attached to the claim for compensation.
Air France: what is the amount of compensation in the event of a delay, cancellation or overbooking?
The amount of compensation is set by EC Regulation 261/2004 and is defined by the flight’s itinerary and the distance between the airport of departure and arrival. This takes into account the whole trip, including connecting flights. So the distance between your initial departure and your final destination will determine the amount of compensation you may receive:
For all flights covering a distance of up to 1,500 kilometres, you will receive up to €250.00
For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to €400.00
For flights covering a distance greater than 3,500 kilometres, you are entitled to up to €600.00
Please be advised that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the amount of compensation is reduced by half. The total amounts are defined in euros in the regulation and are the following: €250, €400 and €600.
Receipts for additional costs (e.g. taxi, food and accommodation)
Save the information of your disrupted Air France flight
The flight schedule (arrival & departure hours)
Length of the delay (final departure and arrival time)
Try to find out the reason for the flight’s delay or cancellation
Ask Air France’s staff and crew
Check the weather
Check if other flights are delayed or cancelled (arriving at or departing from the same airport)
Check your flight for free with our claim calculator and find out almost immediately if you can claim compensation!
Enter the date and flight number of your Air France flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also find out immediately how much compensation you may receive:
Claim your compensation from Air France
If you want to maximise your probability of being compensated for your Air France flight’s delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. Very often, airlines make the process as complicated as possible to scare away passengers claiming compensation. They also overuse the argument that a disruption has been caused by an extraordinary circumstance.
Fortunately, we have the right tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the airline to court if necessary and all of the costs will be covered by our 25% win fee. If you wish so, we will take care of everything and help you assert your rights!
When am I entitled to compensation when flying with Air France?
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
What about compensation for an Air France strike?
We interviewed an external and independent lawyer to find out whether, in the event of a strike, passengers could be compensated for the delay or cancellation of their flights. He explained to us that the right to compensation depends on the nature of the strike:
If the industrial action has been organised by the airline’s staff (pilots, flight attendants, stewards etc.), then the airline can probably be held responsible for the strike and the passenger can make a claim.
If the strike is external to the airline (air traffic controllers, airport staff, security staff, a national strike, etc.), then the airline is not responsible for the strike and the passenger won’t be compensated.
Unsure if you are entitled to compensation or your claim has already been rejected by Air France? We can still help you
If you’re uncertain if your flight delay or cancellation qualifies, once you’ve submitted your claim our team of experts will verify the conditions and assess your situation. If your claim has already been rejected by Air France, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often they wrongly assess the situation and reject perfectly valid claims, so don’t give up so easily and don’t worry, we’re here to help you!
Founded in 1933, Air France is one of the best-known carriers in Europe. While the airline used to be the French flag carrier, it then merged with KLM in 2003. Air France has a fleet of 225 aeroplanes, operating to 204 destinations in 93 different countries all over the world. The airline is often punctual with an on-time arrival performance of 79.4% in 2017. In the same year, It transported nearly 50 million passengers in Europe and around the world. For the record, Air France was created following the merging of five French airlines (Air Union, Air Orient, Société Générale de Transport Aérien (SGTA), CIDNA and Aéropostale).
Have you already checked if you are entitled to compensation via our calculator? Have a look at our FAQ or contact us if you have any further questions!
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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.
Siu Wan Lee
Tuesday 26 July 2016
Really simple to use, and didn't take very long for my claim to be processed.
Alice C Farmer
Thursday 21 July 2016
I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.
Wednesday 20 July 2016
Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...
Wednesday 13 July 2016
Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!
Friday 17 June 2016
This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.
Tuesday 7 June 2016
i have had great help with the flight delayed trip thankyou very much to u and team
Friday 3 June 2016
Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason.
For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation.
it's very easy to fill out the form to Claim and they answer/help right away.
you should try with this even though Airline already refused to pay you with several reason.
Monday 30 May 2016
It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31.
Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.
Friday 27 May 2016
Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you
Janet Okorn Beech
Thursday 26 May 2016
Didn't expect result But cash son it's way to.me. Thank you. Great company
Tuesday 24 May 2016
What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough
Monday 23 May 2016
Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going
Wednesday 18 May 2016
Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.
Thursday 12 May 2016
My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss.
I have received £195.62 minus a 25% charge, I actually received £145.07.
All this took approx 5 weeks from beginning of claim to having payment into bank.
HIGHLY RECOMMEND and thank you flight-delayed
Tuesday 10 May 2016
Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.
Monday 9 May 2016
What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.
Saturday 7 May 2016
Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.
Wednesday 4 May 2016
Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim.
Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.
Tuesday 19 April 2016
My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!
Tuesday 12 April 2016
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