Your rights in the event of a delayed or cancelled Air Transat flight
If you were a passenger on a cancelled or delayed Air Transat flight that departed from the EU/UK, your rights as an air passenger are guaranteed under European and British law. In some cases, you may be entitled to compensation of up to £520, as well as a full refund for your cancelled Air Transat flight.
Was your Air Transat flight delayed? Flight compensation may be readily accessible if your flight was delayed for at least 3 hours.
Was your Air Transat flight cancelled? If you declined the airline's replacement flight, you are entitled to a refund. Furthermore, if your flight was cancelled within 14 days of departure, you may be entitled to flight compensation from Air Transat.
Whatever the cause of the flight disruption, airlines are obliged by law to offer passengers with particular assistance, known as the "right to care." Vouchers for food and beverages, communication services, and, if needed, housing and transportation are all covered. Claim the vouchers at the airport's airline service desk, and if they refuse, buy what you need nonetheless because they will have to repay you for those expenses (as long as they are within reason).
Flight compensation is not possible if your flight is cancelled or delayed due to an "extraordinary circumstance." To reimburse passengers, the airline must be at fault for the flight disruption.
To be eligible for flight compensation, your Air Transat flight must have originated from the UK or the EU.
More information can be found in the table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Yes, but in such cases, Canadian laws will take precedence over European ones. More information about Canadian regulations can be found on the Canadian Transportation Agency's official website.
Your Air Transat flight was delayed? You could be eligible for up to £520 in flight compensation!
Here are the requirements you must meet:
Your plane took off from an airport in the UK or the EU
Your flight arrived more than 3 hours late
The airline was the party responsible for the delay*
*In some cases, the airline may not be the party to blame for the delay. These situations are referred to as "extraordinary circumstances”. We go through them in detail further down this page.
Air Transat flight delayed by 3 hours or more?
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In the event of an Air Transat flight cancellation, depending on the circumstances, you may be able to claim flight compensation of up to £520, a full refund of your plane ticket, or in some cases, both! Continue reading to learn more about your legal options.
If your situation meets the following criteria, you would be eligible for flight cancellation compensation:
Your flight originated in the United Kingdom or the European Union.
Air Transat notified you of the flight cancellation less than 14 days before departure.
The cancellation was caused by Air Transat’s actions or negligence (see the Extraordinary Circumstances section of this page for more information on when an airline can deny flight compensation to passengers)
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Were you offered an alternative flight after your initial Air Transat flight was cancelled? Then you can either accept the alternative flight or request a ticket refund instead.
If you were not offered any alternative flight, you can also request a ticket refund.
Can I get flight compensation if I cancel my Air Transat flight?
You might not be qualified for flight compensation if you cancel your Air Transat flight under UK/EU air passenger rights legislation. Visit their website or call their customer service department to discover more about Air Transat's refund and compensation procedures.
Air Transat missed connection flight due to delay or cancellation
If you booked both flights as part of a single reservation and the delay or cancellation meets the requirements, you could be entitled to compensation and/or a ticket refund under UK/EU air passenger rights legislation.
Accepting airline travel vouchers is typically not recommended for the following reasons:
You are obligated to continue using the same airline in the future if you accept a voucher.
A deadline for using the voucher may be set by Air Transat.
You might find it challenging to request a cash refund if Air Transat ever declares bankruptcy.
Your Air Transat flight was cancelled and you didn’t receive flight compensation from the airline?
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Check your Air Transat flight status
Before leaving for the airport, check the status of your flight to be prepared for any unexpected changes to your plans. Visit the websites of the airline, airport, or flight tracker to stay up to date on your Air Transat flight.
The compensation amount depends on the distance of your flight.
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Air Transat flight delayed or cancelled?
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Air Transat will offer an explanation under the reasoning of Extraordinary Circumstances if a third party or a case of force majeure delays or cancels your flight. In such cases, Air Transat will not be required to compensate passengers for their flights.
Extraordinary circumstances among others include:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Be careful! Airlines can say that your flight was disrupted due to extraordinary circumstances, even if that was not actually the case! They do this in order to avoid paying passengers their rightful compensation.
Avoid falling for the airline's tricks and use Flight-Delayed.com to claim your flight compensation. Our specialists will evaluate your claim and confirm the airline's assertion.
I am ready to claim flight compensation
If you flew with Air Transat from the UK, you have up to 6 years after your flight to submit a claim for Air Transat flight compensation. Scotland is the exception, where you can submit your claim for up to 5 years following the disruption of your flight.
The legal requirements of the country of departure, the country of arrival, or the country where the airline is headquartered determine the time frame for submitting a claim.
Note: Because Air Transat is not a European airline, the time limit to claim UK/EU flight compensation will only be decided by the laws of the country from which the flight departed.
Generally, passengers claiming with Flight-Delayed.com receive their flight compensation and refund within a few weeks / a few months after claiming on our website.
However, the wait time might be extended if the airline is unresponsive and/or if we need to start legal proceedings against the airline.
No matter how long your claim process takes, by claiming with Flight-Delayed.com, you are ensured to benefit from over 10 years of experience from our experts. During your claim process, we fight for your rights, keep you posted on any relevant information, and are available to answer any questions you might have.
After starting your claim on our website, you can simply sit back and relax while our legal and claim experts handle the rest! You can rely on us and our expertise every step of the way, from assessing your claim to writing legal documents and communicating with the airline to – if necessary – taking your claim to court!
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If you wish to learn more about our fees, please visit our Price List page.
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Air Transat is a Canadian airline with headquarters in Montreal, Quebec. It was founded in 1986 and is the country's third-largest airline, trailing only Air Canada and WestJet, with scheduled and charter flights to 60 destinations in 25 countries.