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Your rights in the event of a delayed or cancelled West Jet flight
In the event of delays or cancellations with WestJet, it's important to note that British and EU regulations are in place to protect your rights as an air passenger. Depending on the circumstances, you could be eligible for compensation up to €600 from WestJet as both the British and EU regulations state, along with a full refund of your ticket price.
Check out the recently disrupted flights table below to see if you can find your WestJet flight. If yes, then you might be entitled to WestJet compensation. If not, you can still check the compensation eligibility by using our free, non-obligated claim calculator!
Can I claim compensation for my delayed WestJet flight?
To be eligible for WestJet flight delay compensation, the following conditions must be met:
- The flight departed from the EU/UK
- You arrived at your final destination at least 3 hours late
- WestJet is the party at fault for the delay.
Can I claim compensation for my cancelled WestJet flight?
You can claim WestJet compensation for your cancelled WestJet flight if all the following requirements are met:
- Your flight departed from the UK or the EU.
- Your flight was cancelled fewer than 14 days before the scheduled departure date.
- WestJet was at fault for the cancellation → For more information, see the "Extraordinary Circumstances" section of this article.
Check the table below for more information.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Can I claim a refund for my cancelled WestJet flight?
In the event of a cancelled WestJet flight, you are entitled to a refund if:
- Your flight departed from the EU/UK
- The airline didn’t offer an alternative flight
- The airline offered you an alternative flight, but you decided not to take it
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How much WestJet compensation can I get for a delayed or cancelled flight?
The amount of compensation is calculated according to the distance of your flight:
| Distance of your flight | Compensation according to UK261/EU261 |
|---|---|
| Flights shorter than 1,500 km | €250 per passenger |
| Flight between 1,500 and 3,500 km | €400 per passenger |
| Flights of over 3,500 kilometres within the EU | €400 per passenger |
| Flights of over 3,500 kilometres outside of the EU | €600 per passenger |
When flying from Europe or the UK with WestJet, chances are high that your flight distance is over 3,500km. Therefore, when a WestJet flight gets delayed or cancelled, passengers claiming with Flight Delayed are usually entitled to flight compensation of €600 as both the British and EU laws state.
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Can I get flight compensation for a WestJet flight to the UK/EU?
WestJet is a Canadian airline, thus, the flight must depart from the EU/UK for you to be eligible for compensation.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Can I claim compensation for a disrupted WestJet flight departing from Canada?
Yes, however, in such a case, your flights will be subject only to Canadian air passenger rights regulations which differ from the European ones. The exact Canadian compensation regulation per type of airlines and hours of delay is summarised in the table below:
The exact Canadian compensation regulation per type of airlines and hours of delay is summarised in the table below:
| Large airlines | Compensation amount | Small airlines | Compensation amount | |
| Hours of delay | Passenger arrives 3 or more hours late, but less than 6 hours | $400 (~€346) | Passenger arrives 3 or more hours late, but less than 6 hours | $125 (~€108) |
| Passenger arrives 6 or more hours late, but less than 9 hours | $700 (~€606) | Passenger arrives 6 or more hours late, but less than 9 hours | $250 (~€216) | |
| Passenger arrives 9 or more hours late | $1000 (~€866) | Passenger arrives 9 or more hours late | $500 (~€433) |
Extraordinary circumstances — can WestJet deny me compensation?
If your WestJet flight was delayed or cancelled, WestJet needs to be the party at fault for you to be able to claim WestJet compensation. If the airline is not, extraordinary circumstances would apply and you might not be able to get flight compensation.
Some of the most common extraordinary circumstances are:
- Bad weather conditions, including heavy rain or dense fog.
- A strike, caused by workers within the aviation industry, such as baggage handlers. However, a WestJet strike caused by workers associated with the airline is NOT considered an extraordinary circumstance, and you can claim compensation.
- Natural disasters, including wildfires or hurricanes.
- A collision between the aircraft and birds or other foreign objects.
Airlines may make the allegation that extraordinary circumstances occurred even if they did not. They do this to avoid having to pay compensation. However, you can always contest the airline's claims!
Make sure you hold the airline accountable and get your money — claim your compensation online in just 5 minutes with Flight Delayed
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How long do I have to claim my WestJet compensation and refund?
If you were flying from the UK, you can claim flight compensation for up to 6 years after your disrupted flight.
Local rules apply if your itinerary does not include the United Kingdom. For instance, if you departed from France, you will have 5 years to claim; if you departed from the Netherlands, it is 3 years.
Check if you can still get compensation and a refund from WestJet with our free Claim Calculator.
How long will it take to get my WestJet compensation and refund?
Passengers claiming flight compensation with us get their money within a few weeks to a few months after they started their claim.
In some situations, the process can take longer. This is the case if the airline is not responsive or if we need to take your claim to court — in those events, the process can be extended by a few months or years.
Throughout the process, our team will keep you updated on any significant developments and will be available to answer any questions you may have.
How to claim WestJet compensation and refund?
Looking to save time and maximise your chances? Claim with Flight Delayed, the easiest and fastest way to claim flight compensation and a flight refund.
When starting your claim with us, you will only need to upload all the required documents to our website. From there, our team takes care of everything and does all the work for you: assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court.
Why claim with Flight-Delayed
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If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
Useful links
- Eastern Airways flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
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