Your rights in the event of a delayed or cancelled BH Air flight
If you were a passenger on a BH Air flight that was cancelled or delayed, your rights as an aviation passenger are protected by European and British law. In some instances, you may be eligible for BH Air compensation of up to £520 and a complete refund of the ticket cost for your cancelled BH Air itinerary.
Was your BH Air flight delayed? You can likely claim flight compensation if your flight was delayed for a minimum of 3 hours.
Was your BH Air flight cancelled? If you rejected the airline's replacement flight, you can ask for a refund. Moreover, if your flight was cancelled with less than 14 days left until departure, you can be qualified for BH Air flight compensation.
Whatever the reason for the flight disruption, airlines are required by law to offer customers specialised assistance, which is also called "right to care." You can get vouchers for food and drink, communication services and, if required, lodging and transportation. Get the vouchers from the airline's service counter at the airport, and if they won't provide them to you, buy what you need anyway because they will have to pay you back for those costs (as long as they are reasonable) by law.
You won't be able to receive flight compensation if an "extraordinary circumstance" caused your flight to be cancelled or delayed. The airline must be held accountable for the flight disruption to compensate passengers.
I am travelling outside of the UK/EU with BH Air. Am I still eligible for compensation?
You most certainly can. All flights operated by BH Air are subject to the EU flight compensation regulations as a result of the company's headquarters being in Sofia, Bulgaria. You are still eligible to submit a claim for compensation for a flight disruption even if you were travelling on a BH Air route, let's say to or from Singapore.
The table below illustrates how conditions could differ if your flight is conducted by a non-EU carrier.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
You may be entitled to up to £520 per person in flight delay compensation if the airline's negligence resulted in a delay of more than 3 hours for your BH Air flight.
Claim online with Flight-Delayed.com! If you are eligible for BH Air's delayed flight compensation, our experts will handle the entire claim procedure on your behalf, allowing you to sit back and relax.
Everything depends on the circumstances surrounding the cancellation of your BH Air flight. Depending on the situation, you might be eligible for a BH Air refund, up to £520 in flight compensation, or even both!
If a BH Air flight is cancelled and the cancellation was made fewer than 14 days before the flight's scheduled departure, you may be eligible for flight compensation.
Take note that for you to be eligible for flight compensation, BH Air's actions must have resulted in the cancellation, meaning BH Air is to blame for the disruption. The section of this page titled "Extraordinary Circumstances" contains further details.
If the BH Air flight was cancelled and you decided not to board the airline's alternative flight, you can request a refund. You may also ask for a refund if the airline did not make any effort at all to find you an alternative flight.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Can I get flight compensation if I cancel my BH Air flight?
Under British/European air passenger rights laws and regulations, you might not be eligible for flight compensation if you decide to cancel your BH Air flight. To find out more about their refund and compensation policies, go to the BH Air website or get in touch with their customer care division.
BH Air missed connection flight due to delay or cancellation
If you booked both flights as part of one reservation and the delay or cancellation satisfies the requirements, you can be qualified for compensation and/or a ticket refund under UK/EU air passenger rights legislation.
Get up to £520 in flight compensation for BH Air flights that faced delays or cancellations.
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Check your BH Air flight status
Check the status of your flight before heading to the airport to be ready for any last-minute alterations to your schedule. By accessing the websites of the airline, the airport, or flight tracking services, you are always able to see the status of your BH Air flight.
The distance of the flight determines the amount of compensation provided per passenger:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
When a delay or cancellation wasn't caused by BH Air but rather by a third party or an unforeseen event, compensation might not be granted. The airline is not required to offer compensation in such instances because they are not responsible for the disruption, which we refer to as extraordinary circumstances.
The following is a list of some of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Even if it wasn't the case, airlines may still claim that extraordinary circumstances occurred. Airlines frequently employ this strategy to avoid having to pay compensation.
According to Bulgarian legislation, you have 3 years to file a compensation claim. Therefore, if you use BH Air to fly to or from Sofia, you will have up to 3 years to submit a claim.
The timeframe to file a claim might be different because it varies based on your flight route. For instance, if you were flying out of the UK, you have 6 years to do so.
Maximise your chances of a BH Air claim being successful.
Use Flight-Delayed.co.uk to check if you qualify for compensation.
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When passengers use Flight-Delayed.com to claim flight refund or compensation, they often get their money within a few weeks or months.
Please be aware that the wait time could be extended if the airline doesn't engage and/or the claim needs to be brought in court.
No matter how long the claim takes, rest assured that our team will keep you informed of any noteworthy developments and be ready to answer any questions you may have.
Just a few minutes are needed to enter all your flight information on our website and upload any necessary documents. Our legal team will then examine and assess your claim, compile the required paperwork, get in touch with the airline, and, if necessary, launch a lawsuit on your behalf. We work on a ‘no win, no fee’ basis solely for your convenience.
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BH Air, also known as BH Airlines, was founded in 2001 and is a Bulgarian carrier, which is partly owned by Balkan Holidays Services, a Sofia-based company operating in Bulgaria. BH Air should not be confused with B&H Airlines (Bosnia and Herzegovina airlines).
The principal hub of BH Air is in Sofia, with additional hubs in Varna, Bourgas, and Plovdiv. The airline operates charter flights to tour operators in many other European countries, including the UK, Scandinavia, Italy, Germany, and Switzerland. There are additional flight services offered across Asia, Africa, and the Middle East. In total, BH Air has around 20 different destinations that its passengers can choose from. Although BH Air's primary business is full-service vacation charter, the company will be expanding into several important markets in the US and Europe.
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