What to do in case your flight is delayed or cancelled at Edinburgh airport.
Handling a total of 12.3 million passengers in 2016, Edinburgh (EDI) is Scotland's busiest airport. Overall it's the sixth busiest airport in the United Kingdom. With 200+ possible destinations now on offer, it's become the UK's fastest growing airport. With that much passenger traffic, a flight departing from this airport is bound to be delayed, cancelled or overbooked every once in a while.
Claim compensation for your delayed or cancelled flight from Edinburgh airport
According to Regulation (EC) No 261/2004 an airline has to provide passengers with compensation if their flight is delayed for more than three hours, sporadically cancelled or unrightfully overbooked. Depending on the exact circumstances, the compensation can range from £220.00 up to £530.00 per passenger. However, claiming this can at times be difficult as carriers try to avoid paying the compensation out. Here's a few little tips to keep in mind when filing a claim:
Keep your documents
- Flight documents (boarding pass, booking confirmation, e-ticket, attestation of delay, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Record your flight data
- Flight number
- Hours of the flight (arrival & departure schedule)
- Length of the delay (final departure and arrival time)
Try to find out the reason for the delay
- Ask the staff
- Check the weather
- Scan if others flights are delayed
Check your flight with our claim calculator
- Submit your flight details and find out how much you could get
Claim your compensation
Filing a claim on your own requires knowing your rights, being sure that the flight is eligible and back and forth communication with the airline. As carriers at times go to great lengths to evade paying compensation, certain claims then even have to go to court. If you would prefer not to waste your time and test your patience, just let us know as we would be more than happy to assist you herewith. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim. Did we forget to mention our no win, no fee structure? If we need to take your case to court, we'll accept all of the risk and legal fees. Only if you get paid will we charge a success fee. For more details, visit our Price List page.
To check Edinburgh departures, arrivals, delays, cancellations and and other current flight data for Stansted Airport, visit:
If you do notice that your flight has been delayed prior to leaving for the airport, make sure to contact the airline, as it may be required for passengers to have checked in at the airline's check in desk, even if the flight doesn't depart as scheduled.
How much money can I get as compensation for a flight disruption at Edinburgh Airport?
The total amount is established in Regulation EC 261/2004:
- For all flights of 1,500 kilometres or less: compensation of EUR 250 (± £220);
- for all intra-community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres: compensation of EUR 400 (± £350);
- for all other flights that do not fall under (A) or (B): compensation of EUR 600 (± £530).
The total amounts are determined by law in euros. Here is a quick image to remember them easily!
Delayed at Edinburgh airport? here is some useful information
Edinburgh airport (IATA Code: EDI) offers free Wi-Fi for 2 hours to all who roam their halls. Worried about your device's battery dying out? No need to worry, they also have readily available plug sockets before security and throughout the departure area. In need of some relaxation while waiting for your flight's departure? Pay a visit to either the Aspire or No1 lounge. You can pre-book this service for £ 20.99 - £ 24.00 per person and enjoy a variety of food, drinks and magazines in the comfortable lounges. More information on the facilities to be found at Edinburgh can be found via their website. If you have a quick question to ask them, we advise you give their Customer Service team a call at 0844 448 8833. Alternatively, they are also on Twitter @EDI_Airport.
Transportation from the airport
Edinburgh can be reached by car, taxi, coach/bus, tram and train. Analyse which option best suits you so you can make sure to get to the airport on time and start your travels. In case you're actually arriving in Edinburgh, in a mere 30 minutes you can make your way to the centre and see what the city is all about.
Need an overnight stay?
Did the airline randomly cancel your flight and are you now forced to spend the night at Stansted? Why not make the experience a bit more comfortable by staying at a hotel. As aforementioned, remember to retain the receipt for your accommodation so that we can add this to your claim. And there's no need to worry about straying away too far, there are plenty of options located at the airport. Choose from DoubleTree by Hilton, Holiday Inn Express or Travelodge for example and ensure that you are on time for your flight the next day.
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