In what circumstances are you entitled to a flight refund?
Financial compensation or reimbursement of your original ticket. These are the options the airline has when you encounter a long flight delay, a cancellation or when you are denied boarding. Regulation 261/2004 determines in which cases the airline should offer you one of these options.
Regulation (EC) no. 261/2004 was set up by the European Parliament and Commission in order to better protect air passengers. This Regulation explains what airlines should do and what their customers are entitled to when they are delayed as a result of a flight delay, flight cancellation or a case of denied boarding. Unfortunately, despite these rules and guidelines being set up, it is still very difficult to get compensation or a flight refund from the airline. In this article, we will focus on flight refunds. If you want to find out more about getting compensation from an airline, please refer to our articles on flight delays, flight cancellations, and denied boarding.
A flight refund: am I eligible to receive a refund?
So when are you entitled to receive a flight refund? The checklist below will help you determine whether you may be entitled to receive a refund by listing the cases in which you would not be entitled.
When the airline gives you a refund, they have to do so within seven days, and they have to reimburse the full cost of your ticket. This would be the full price at which you bought the ticket, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer serves any purpose in relation to the passenger's original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest opportunity. Or they have to offer you re-routing.
You will not be entitled to get a flight refund if:
You were informed about the cancellation or delay at least two weeks before the scheduled time of departure: as long as it's announced at least two weeks in advance, airlines are free to change their flight schedules as they please;
The cancellation or delay was announced between two weeks and seven days before the scheduled time of departure and your new time of departure isn't more than two hours before the scheduled time and your new time of arrival at your final destination is no more than four hours later than the scheduled time of arrival;
If the airline informed you fewer than seven days before the scheduled time of departure and your new departure time is no more than one hour before scheduled time of departure and your new time of arrival is no more than two hours later than the scheduled time of arrival.
If you want to find out if you are entitled to receive financial compensation from the airline, check your flight and find out. Submitting your flight data to our flight calculator will tell you whether your flight would qualify you to receive compensation under Regulation. We can then help you claim this money from the airline.
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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.
Siu Wan Lee
Tuesday 26 July 2016
Really simple to use, and didn't take very long for my claim to be processed.
Alice C Farmer
Thursday 21 July 2016
I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.
Wednesday 20 July 2016
Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...
Wednesday 13 July 2016
Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!
Friday 17 June 2016
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Tuesday 7 June 2016
i have had great help with the flight delayed trip thankyou very much to u and team
Friday 3 June 2016
Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason.
For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation.
it's very easy to fill out the form to Claim and they answer/help right away.
you should try with this even though Airline already refused to pay you with several reason.
Monday 30 May 2016
It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31.
Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.
Friday 27 May 2016
Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you
Janet Okorn Beech
Thursday 26 May 2016
Didn't expect result But cash son it's way to.me. Thank you. Great company
Tuesday 24 May 2016
What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough
Monday 23 May 2016
Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going
Wednesday 18 May 2016
Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.
Thursday 12 May 2016
My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss.
I have received £195.62 minus a 25% charge, I actually received £145.07.
All this took approx 5 weeks from beginning of claim to having payment into bank.
HIGHLY RECOMMEND and thank you flight-delayed
Tuesday 10 May 2016
Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.
Monday 9 May 2016
What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.
Saturday 7 May 2016
Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.
Wednesday 4 May 2016
Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim.
Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.
Tuesday 19 April 2016
My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!
Tuesday 12 April 2016
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