New: claim your ticket costs back in case of a flight cancellation due to the coronavirus crisis. Claim refund

Contact

Didn't find the answer you were looking for or would you simply like to get in touch with us? Below you find different options to get more information and different ways to contact us directly. We will always do our best to get back to you as soon as possible!


Check my flight

Questions?

If you have further questions about your rights or about submitting your claim, please refer to How it works or our Frequently Asked Questions.

Online dossier

For questions relating to existing dossiers (claims that have already been submitted) we would kindly refer you to your online dossier in your login account. Here, you can use the 'support' function to ask for help.

Chat with us

We’re currently testing the BETA version of our new chat bot. This will give you a direct answer to our most frequently asked questions: