Your rights in the event of a delayed or cancelled Thai Airways flight
If you were on a Thai Airways flight departing from the UK/EU that was cancelled or delayed, European and British laws protect your rights as an aviation passenger. In some cases, you may be entitled to up to £520 in Thai Airways compensation and a full refund of the ticket price for your cancelled Thai Airways route.
Was your Thai Airways flight delayed? If your flight was delayed for at least 3 hours, you are most likely eligible for flight compensation.
Was your Thai Airways flight cancelled? If you did not accept the alternative flight offered by the airline, you may request a refund. Furthermore, if your flight was cancelled with less than 14 days before departure, you may be qualified for Thai Airways flight compensation.
Whatever the cause of the flight disruption, airlines must provide passengers with particular aid, known as the "right to care." Vouchers for food and beverages, communication services, and, if necessary, lodging and transportation are all covered. Claim the vouchers at the airline's service desk at the airport, and if the airline refuses to provide them to you, buy what you need anyway - they will be legally required to reimburse you for those charges (assuming they are reasonable).
If your flight was delayed or cancelled due to an "extraordinary circumstance," you will not be able to claim flight compensation. To compensate passengers, the airline must be at fault for the flight disruption.
Since Thai Airways is a non-EU airline, your rights to flight compensation are only fully protected in certain circumstances under British and European regulations.
To be eligible for Thai Airways flight compensation, your flight must have originated in the UK or EU.
Unfortunately, your passengers' rights are not protected by applicable UK/EU law when flying to the UK/EU on an airline with its headquarters outside of the UK/EU.
More information is provided in the table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
If your Thai Airways flight was delayed by more than 3 hours, you might be eligible for flight compensation. Flight delay compensation, however, is only provided if the airline is to blame for the delay. See the "Extraordinary Circumstances" section of this page for further details.
Thai Airways flight delayed for 3 hours or longer?
You could be entitled to flight compensation of up to £520!
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Depending on the circumstances surrounding your Thai Airways flight's cancellation, you may be entitled to compensation, a full refund of your ticket cost, or sometimes even both!
Under British and European law governing flight compensation, you may be entitled to compensation if your Thai Airways flight was cancelled less than 14 days before the scheduled departure date*.
Thai Airways must be the party at fault for the cancellation.
For more details on the conditions under which the airline may decline compensation, see "Extraordinary Circumstances".
*The possibility to claim compensation only applies to flights operated by Thai Airways that leave the UK or the EU.
You might be eligible for a refund if the following conditions are met and your Thai Airways flight from the UK/EU was cancelled (see the table below for more information):
The airline did not provide you with the option of taking a different flight.
OR
You had the choice to choose a different flight, but you opted not to.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Can I get flight compensation if I cancel my Thai Airways flight?
If you cancel your Thai Airways flight, you may be ineligible for flight compensation under British/European air passenger rights rules and regulations. Visit Thai Airways' website or contact their customer service department to learn more about their refund and compensation procedures.
Thai Airways missed connection flight due to delay or cancellation
If you booked both flights as part of the same reservation and the delay or cancellation fits the requirements, you may be entitled to compensation and/or a ticket refund under British/European air passenger rights legislation.
Due to the disruption of your Thai Airways flight, you may be eligible for up to £520 in flight compensation.
You can quickly claim compensation with Flight-Delayed.co.uk.
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Check your Thai Airways flight status
Check the status of your flight before you go to the airport to be prepared for any potential last-minute changes to your itinerary. You can quickly determine the status of your Thai Airways flight by checking the airline's, airport's, or flight monitoring websites.
The amount of flight compensation is provided per passenger and based on the length of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Even if your flight was unexpectedly cancelled or delayed by more than 3 hours, Thai Airways is not necessarily required to compensate you. These scenarios are referred to as "extraordinary circumstances" because they are used to refuse passengers flight compensation when a third party or unexpected occurrence, rather than the airline, is responsible for the delay or cancellation.
Here are a few examples of extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines frequently allege extraordinary circumstances that did not occur! They do this to avoid having to pay compensation.
Ready to claim Thai Airways flight compensation?
If your flight originated in the UK, you have 6 years to submit a claim for a flight refund and compensation.
When travelling from another country, there are different time restrictions. For instance, if you were travelling on a Thai Airways flight from Amsterdam to Thailand, you would only be qualified to file a claim under Dutch law, which provides you 2 years to do so.
Boost the possibility that your Thai Airways claim will be approved.
Utilize Flight-Delayed.co.uk to get your money back if you qualify for compensation
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Depending on how proactive the airline is, passengers who submit claims through Flight-Delayed.com often receive compensation or a refund within a few weeks or months.
If the airline was uncommunicative or refused our initial request, legal action may be required. In such a case, the claim procedure could extend to several months or even more than a year.
Our claim specialists will keep you updated on any changes and be ready to answer any questions you might have, regardless of how long the claim takes!
A claims consultant will be assigned to your case as soon as your case is submitted to Flight-Delayed.com. Following that, they will examine your claim, put together all relevant papers, contact the airline, and, if necessary, file a lawsuit to defend your rights!
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If you wish to learn more about our fees, please visit our Price List page.
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Thai Airways International Public Company Limited, doing business as THAI, is Thailand's national carrier. The airline was founded in 1961 and largely operates out of Suvarnabhumi Airport, Bangkok; its corporate offices are found nearby at Vibhavadi Rangsit Road, Chatuchak District.
Thai Airways provides service to 35 nations and allows customers to book flights online to popular domestic and international locations. International destinations include countries around Asia, Europe, and the Middle East.
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