Virgin Atlantic compensation: How to claim for a flight delay, cancellation or overbooking
Is your Virgin Atlantic flight delayed, cancelled or overbooked? Then your rights are protected under an EU legislation, which means that you can claim up to £530* in compensation. This page is designed to inform you about your passenger rights, to explain the exceptions and, most importantly, to support you in your claim for compensation. At Flight-delayed.co.uk we want to make sure that your passenger rights are respected.
If you fly with Virgin Atlantic and your flight is delayed, cancelled or overbooked, your passenger rights are covered
Even though Virgin Atlantic offers premium service the first airline to introduce the Premium Economy and a bar), occasionally it may happen that your flight is delayed, cancelled or overbooked. If this happens, it is important to know that your passenger rights are protected under Regulation EC No 261/2004, the piece of legislation that determines when you are able to claim compensation. This is the official document put forward by the EU that gives birth to your passenger rights when flying with a European carrier or from the EU. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation, up to 6 years after the date of the flight. In the United Kingdom and Ireland that is, as other timeframes apply for other EU member states.
Conditions that must be met to claim compensation from Virgin Atlantic
- The route of your flight: according the regulation, you can claim compensation when a flight is operated by a European airline (like Virgin Atlantic) as well as if the flight takes off from an airport in an EU member state.
- The circumstances of your disruption: the regulation specifies that, in order to be eligible to claim compensation, the cause for the disruption of the flight, whether it was delayed, cancelled or you were denied boarding, must not fall under the category of ‘extraordinary circumstances’.
- Deadline for claiming compensation: in the UK, as well as Ireland, you are able to claim compensation up to 6 years after your flight's disruption. However, this varies pre country.
- Total delay time: in the largest number of cases, you will be able to claim compensation if your delay is greater than 3 hours. If your flight is cancelled the set forth time is 2 hours.
Passenger care and assistance during long delays
When your flight with Virgin Atlantic is delayed, the airline should provide you with care and assistance. You are entitled to said care regardless of if you are entitled to compensation or not. Appropriate care and assitance includes:
- Meals and refreshments
- Two separate occasions in which the airline provides means of communication (phone calls, emails, etc)
- If necessary, Virgin Atlantic must provide you with hotel accommodations and the transport involved (travel from and to the airport)
If you do not receive the corresponding assistance and/or care, and therefore you incur extra expenses, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
How much in compensation can I receive for my Virgin Atlantic flight delay, cancellation or overbooking
The regulation, EC 261/2004, sets forth that the total amount you may receive in compensation shall be defined by the distance between the airport of departure and arrival. Connecting flights are taken into account when your claim is assessed. If the connecting flights are under the same booking/ticket, then your entire trip is covered by the regulation.
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to £222
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £350
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £530
Important: if your travelled distance is greater than 3500 kilometres and your flight was delayed by more than 3 but less than 4 hours, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.
How to claim your compensation for your delayed, cancelled or overbooked Virgin Atlantic flight
If you wish to make claiming the compensation you may be entitled to as easy as possible, follow our recommendations when your Virgin Atlantic flight has been disrupted:
Keep a copy of your travel documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Remember and record the information of your disrupted Virgin Atlantic flight
- Flight number
- The flight schedule (arrival & departure hours)
- Length of the delay (final departure and arrival time)
Find out the reason for the flight’s delay or cancellation
- Ask the Virgin Atlantic staff and crew
- Check the weather
- Check if other flights are delayed or cancelled (arriving at or departing from the same airport)
Check your flight for free with our claim calculator and find out immediately if you can claim compensation!
We can help you claim compensation from Virgin Atlantic
Usually, airlines tend to make the process of claiming as difficult for the passenger as they possibly can to avoid paying passengers their owed compensation. They also like to make use of the ‘extraordinary circumstances’ clause to excuse their rejection. Passengers may struggle to claim successfully and often give up, accepting the airline’s arguments without further analysis.
We have good news for you! At Flight-delayed.co.uk, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the them to court when necessary and all of the legal costs will be covered by our win fee. If you wish so, we can take care of everything and help you enforce your rights!
If you want to maximise the probability of being compensated for your Virgin Atlantic flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.
When am I entitled to compensation, if my Virgin Atlantic flight has been delayed, cancelled or overbooked?
If a flight is disrupted and the incident that caused the disruption, was in the airline’s responsibility, then you may receive compensation! In other words, this means that unless the airline proves that the disruption was caused by an ‘extraordinary circumstance’, the airline will have to pay compensation. Extraordinary circumstances may include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
Has your claim already been rejected by Virgin Atlantic? We can still help you
If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your case. If your claim has already been rejected by Virgin Atlantic, you can still submit your claim and our team will verify and fact-check the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
Network and punctuality
As the seventh-largest UK airline, Virgin Atlantic transports 5.4 million passengers per year. Their route network, consisting of 39 airplanes, services 29 destinations in 18 countries. The company generally tends to be rather punctual.
Virgin Atlantic Flights
Virgin Atlantic flights had an on-time performance rate of 82.2% in September 2019, which ranked it 61st amongst other global airlines. However, it is impossible for an airline to have an OTP of 100% as sometimes, due to certain factors, flights are delayed or cancelled. In this scenario, you are able to claim compensation for the inconvenience caused to your planned journey.