File British Airways complaints and get flight compensation

Was there something wrong with your British Airways flight? You may be able to submit a British Airways complaint and receive compensation in some instances!

Claim flight compensation for delayed or cancelled flights!

British Airways complaints — what you must know

  • You can file a complaint with British Airways for a variety of reasons, including flight delays or cancellations and misplaced luggage.

  • Flight overbooked, delayed, or cancelled? handles the entire British Airways complaint process and makes sure you get your travel compensation.

  • Do you wish to file a complaint with British Airways over a flight delay, cancellation, or overbooking? You have the chance to win up to £520.

  • If your luggage is misplaced, you must wait 21 days before making a complaint with British Airways.

What can I file British Airways complaints about?

British Airways accepts complaints about:

  • Delayed or cancelled flights - you can earn up to £520 in flight compensation per passenger.
  • Your airport experience (for example, lost, delayed, or damaged luggage)
  • You're worried about a purchase you made on the plane.
  • Issues with onboarding or staffing
  • Payment problem
  • Any other issues you had on your British Airways flight

Was your flight delayed or cancelled?

You can file your British Airways complaint online in under 5 minutes!

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What is the British Airways complaint procedure if my flight is delayed?

If your flight is delayed for at least 3 hours, each passenger is entitled to up to £520 in compensation. The delay must have been caused by the airline's own negligence (such as a crew strike or a faulty aircraft) to be eligible for compensation.

What is the British Airways complaint procedure if my flight is cancelled?

If your flight is cancelled at the last minute (within 14 days before departure), you may be eligible for compensation of up to £520 per passenger. Compensation for cancelled flights is only available if the airline was at fault (for example, a staff strike or malfunctioning aircraft).

If you were given a substitute flight but declined it because it did not meet your needs, you can file a British Airways complaint to get your ticket refunded.

What is the British Airways complaint procedure if my flight is overbooked?

You were unable to board your flight because the flight was overbooked? This is referred to as denied boarding.

If the airline fails to rebook you on another flight or if the flight they eventually give you arrives more than 3 hours later than scheduled, you may be entitled to compensation.

How to file a British Airways complaint form?

Passengers may find the process of filing a complaint about a delayed, cancelled, or overbooked flight to be time-consuming, difficult, and upsetting. Airlines frequently find reasons for refusing to provide compensation. Furthermore, they use tactics like offering travel vouchers for less than the actual compensation promised to passengers.

This is why we advise you to start your British Airways flight delay complaint with — our experts will handle everything on your behalf until you receive your compensation in your bank account. We've been supporting flying passengers like you for around 15 years and have received compensation for over a million people!

What is the British Airways complaint procedure for lost or delayed baggage?

Directly on the British Airways website, you may file a complaint about delayed or misplaced baggage.

Because we specialise in flight disruptions, we are unable to assist you with this procedure.

Can you file a British Airways complaint for your flight disruption?

Check it now using our free, no-obligation Claim Calculator!

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Frequently Asked Questions on British Airways complaints

What is the compensation amount when filing a British Airways complaint for a delayed or cancelled flight?

The compensation amount depends on the distance of your flight.

  • For flights shorter than 1,500 km, the compensation is £220.

  • For flights between 1,500 and 3,500 km, the compensation is £350.

  • For flights of over 1,500 kilometres within the EU, the compensation is also £350.

  • For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.

Can I file a complaint for every British Airways flight?

Yes! Because British Airways is a European airline, all of its flights must adhere to British and European regulations.

Why use's services for my British Airways complaint? takes care of everything! You do not need to contact the airline or prepare a claim because our team of specialists handles the claim process on your behalf. This enables you to sit back and relax while we spend all of our resources to win your compensation. We won't stop up until the airline gives you the promised compensation, even if it involves going to court.

Why claim with

1m passengers helped

9 legal teams in 9 countries

98% of court cases won

Put your British Airways complaint in good hands!

Our experts take care of all the procedures on your behalf!

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