Marseille Provence Airport flight delayed or cancelled — how to claim flight compensation?

4,875,311 passengers used Marseille Airport in 2021, with the number of travellers per month steadily rising. The airport is the second busiest for cargo traffic in France and the fifth busiest for passenger traffic during the summer thanks to the use of over 30 airlines. Unfortunately, Marseille Provence Airport is more likely to experience flight delays and cancellations due to it being a large international airport.

Claim your Marseille Provence Airport compensation as soon as possible!

Key Takeaways

  • If your Marseille Provence Airport flight was delayed by over 3 hours, you could be eligible for flight compensation of up to £520 per passenger!

  • If your flight cancellation was announced fewer than 14 days before your scheduled departure at Marseille Provence Airport, you can claim flight compensation up to £520 per passenger as well as the full monetary refund of your flight!

  • Claim online with — it only takes a few minutes and our experts will handle everything for you!

Marseille Provence Airport flight delayed — claim flight compensation 

If both of the following apply to your flight from Marseille Provence Airport, you can claim flight compensation:

  1. Your flight was delayed by over 3 hours,

  2. The airline is the party at fault for the disruption (The airline will not provide flight compensation if the delay was caused by an "extraordinary circumstance"; see more details further down the page.)

Did you face a flight disruption at Marseille Provence Airport?

Submit a claim for up to £520 in flight compensation per passenger today!

Claim now
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Flight cancelled at Marseille Provence Airport — flight compensation and refund policies

Did you experience any Marseille Airport flight cancellations? Flight compensation up to £520, a complete financial refund of your flight, or both may be available if your flight from Marseille Airport is cancelled.

How to get compensation for my Marseille Provence Airport flight cancelled?

If your flight was cancelled at Marseille Provence Airport, you must meet the following requirements to be eligible for flight compensation:

  1. Your flight was cancelled fewer than 14 days before its intended departure date.

  2. The airline was responsible for the cancellation — you can learn more about the situations in which the airline might deny your claim in the section of this page labeled "Extraordinary Circumstances."

How to get a refund for my Marseille Provence Airport flight cancelled?

You can ask for a refund for your ticket if the airline did not provide you with an alternative flight or if it did but you opted not to take it.

What should I do if the airline offers me a travel voucher rather than a refund?

Accepting travel vouchers is something we highly discourage. You would have to book a flight with the same airline once more, and you would be in danger of losing your money if the airline declared bankruptcy.

Obtain up to £520 in flight compensation by holding the airline responsible.

You can claim compensation for flights that happened up to 6 years ago!

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How much flight compensation can I get for my Marseille Provence Airport delayed or cancelled flight?

The claim amount is determined per passenger and is based on the flight's distance.

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EUGet £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

How to claim flight compensation for my Marseille Provence Airport flight?

Claim with — it only takes a few minutes, and it guarantees you have the best legal advocate on your side!

The claim submission process only takes a bit of your time, and our experts will take care of the remainder of the process on your behalf straight away.

What steps do our experts take to increase your chances of having your claim accepted? We have more than ten years of experience working with airlines and are familiar with all of their tricks and routines. To defend your entitlement to flight compensation, our team evaluates your claim, takes care of legal paperwork, handles communication with the airline, and, if required, launches a lawsuit.

Frequently Asked Questions - Delays and cancellations at Marseille Provence Airport

1. Delays and cancellations at Marseille Provence Airport — can the airline deny my claim? 

Airlines have the power to refuse passengers flight compensation even if their flight left more than three hours later. The term "extraordinary circumstances" refers to situations where a third party or unforeseeable incident renders the delay or cancellation unavoidable and automatically excludes the airline from responsibility.

The following list includes a few examples of such situations:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

2. How much time do I have to submit my flight compensation claim?

No matter the airline or your flight schedule, you have 5 years to file a claim for a flight refund and/or compensation when flying to or from France.

Use to your advantage to maximise your claim!

Check if you qualify for compensation for free

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Latest updates on Marseille Provence Airport disruptions today: check your Marseille Provence Airport flight status

We advise checking the status of your flight first before starting your route to the airport. In the event that there are any changes to your trip, such as a delay or cancellation, you can thus modify your travel plans to the best of your ability to maximize your time and experience.

You can see all of the most recent arrival and departure times, down to the precise minute, on the airport's website. You can also enter your email address to get details on your flight through email. Additionally, the website's "flash info" section offers relevant information about current changes to flights and the airport.

Flight delayed or cancelled — our tips on how to kill time at Marseille Provence Airport!

Marseille Provence Airport provides travellers with a variety of amenities and activities to pass the time if they are forced to stay a bit longer due to a delay or a prolonged layover. This is a list of the things that we would do!

  • Take advantage of the internet connection to catch up on the latest television shows and update all of your social media! At MRS, guests can connect to the Wireless Internet Orange network for free Wi-Fi with unlimited access.

  • Download the official Marseille Provence Airport app. It is a free app that lets users schedule parking and other services, add passes to their wallets, and keep track of the progress of their flights.

  • Grab a bite to eat or something to drink; there are a few à la carte eateries, bakeries, and cafes at Marseille Provence Airport that serve hot and cold food. Most of them are in Terminal 1.

  • Shop your heart out! There are only a few stores in the airport, but they sell everything from international newspapers and magazines to duty-free cosmetics and fragrances, wine and liqueurs, local goods, and souvenirs.

  • There are lounges that you can access by paying at the entrance or through a lounge membership program, regardless of the flight class you are flying. There are two lounges in Terminal 1: Cezanne Lounge and Luberon Lounge. 19 euros is the admission price per person. Keep in mind that flights within the Schengen and domestic regions are the only ones that can use the Luberon Lounge. Both lounges offer the following amenities: newspapers, magazines, food, TV, Wi-Fi, disability access, and drinks.

At MRS, there are hubs for both Air France and Ryanair. Of the more than 30 airline companies that operate flights to and from the airport, Volotea, Transavia, and Air Algérie offer the most destination routes. There are over 100 destinations provided by the airlines altogether.

The airport has two terminals. The main terminal, Terminal 1, is divided between Hall A for international flights and Hall B for flights inside the Schengen area. Low-cost airline flights are the only ones that use Terminal 2. Passengers can easily change terminals because of the close proximity of the terminals.

The region of Provence is ideal for a weekend getaway since it contains everything you could want: quaint villages, vineyards, lavender fields, ancient abbeys, food markets, and more. Marseille itself is a stunning seaside city with many undiscovered areas that are worth exploring. There are many transportation options from the airport to make your journey easier, including bus, taxi, train, transfer, or car rental.

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