Milan Malpensa Airport delayed or cancelled — how to claim flight compensation?

If your flight was delayed or cancelled at Milan Airport, you may be entitled to up to €600 in flight compensation. Let help you claim what you are owed.

Check your Milan Malpensa Airport compensation eligibility here!

Key Takeaways

  • If your delayed flight is departing or arriving at Milan Airport, you might be able to claim up to £520 per passenger in compensation.

  • If your flight from Milan Airport is cancelled, you may be entitled to compensation of up to £520 per passenger and/or a full refund.

  • provides legal services to help you claim compensation for delayed or cancelled flights at Milan Airport. No win, no fee!

Milan Malpensa Airport flight delayed — claim flight compensation 

Flight delays can be frustrating, especially when you're stuck at the airport waiting for hours. But did you know that you may be entitled to compensation for a delayed flight? In addition to compensation, you may also be entitled to other benefits like meals, drinks, and hotel accommodation if the delay is significant.

To be eligible for compensation, your delayed flight needs to satisfy both of the following conditions:

  • Your flight is delayed by more than 3 hours


  • The delay is the responsibility of the airline

There are circumstances when the delay is not in the control of the airline, these are referred to as extraordinary circumstances. Read more about this in the Extraordinary Circumstances section below.

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Flight cancelled Milan Malpensa Airport — flight compensation and refund policies

Flight cancellations can be a nightmare for passengers, but it's essential to know your rights. If your flight from Milan Airport is cancelled, you may be entitled to compensation, a refund, or a re-routing to your destination. It's worth noting that the airline must also provide assistance if your flight is cancelled, such as meals, drinks, and hotel accommodation if necessary.

How to get compensation for my Milan Malpensa Airport flight cancelled?

To be eligible for compensation and/or a full refund, your flight need to satisfy both of the following conditions:

  • Your flight is cancelled less than 14 days before departure

  • The airline is responsible for the cancellation

There are times when the cancellation is not caused by the airline, these are referred to as “extraordinary circumstances”. Read about it in the Extraordinary Circumstances section below.

How to get a refund for my Milan Malpensa Airport flight cancelled?

If you weren't provided a new flight or were offered one but chose not to accept it, you may also ask for a refund of your airline ticket.

Should I accept airline vouchers for my delayed/cancelled flight at Milan Airport? 

Airlines may offer a flight voucher as compensation for a cancelled or delayed flight. While it may seem like a good deal, it's essential to consider your options carefully. We recommend you not accept a voucher based on the following reasons:

  • Your options for voucher redemption are limited to specific airlines and usually have an expiration date.

  • If an airline goes bankrupt, you could lose money because it is often difficult to get money back from the bankrupt company.

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How much flight compensation can I get for my Milan Malpensa Airport delays or cancellations?

The amount of compensation you're entitled to depends on the distance of your flight. For example, if you're flying from Milan Airport to another EU destination and your flight is delayed by more than three hours, you can claim up to £220 per passenger. If you're flying to a non-EU destination, the compensation amount increases to up to £520.

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EUGet £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

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How to claim flight compensation for my Milan Malpensa Airport flight?

Claiming compensation or a refund for a disrupted flight can be a daunting task, that is why is here to help!

Take a moment to submit your case and let our team of experts handle it all for you! With over a decade of experience in handling airlines, our team knows exactly how to deal with airlines proficiently. To protect your right to compensation, our team will thoroughly review your claim, prepare legal documents, consult with the airline's legal representatives and initiate legal proceedings if necessary. Trust us to look at every aspect of your case and help you get paid the amount you deserve.

Frequently Asked Questions — Delays and cancellations at Milan Malpensa Airport

1. Delays and cancellations at Milan Malpensa Airport: can the airline deny my claim?

The airline may deny your claim if they are not responsible for the delay or cancellation. These situations are referred to as “extraordinary circumstances”.

Some common examples of extraordinary circumstances are:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Keep in mind, airlines may assert that extraordinary circumstances happened when no such did! They employ this technique to avoid having to compensate travellers for missed or delayed flights.

2. How much time do I have to submit my flight compensation claim?

This depends on the respective regulations in the country of departure, the country of arrival and the country where the airline is based. For instance, it is 2 years under Dutch law, and it is 6 years under British law.

If you are unsure whether you can still apply for your flight refund and compensation, check it now with our free Claim Calculator!

Check if you qualify for compensation now!

Latest updates on Milan Malpensa Airport disruptions today: check your Milan Malpensa Airport flight status

Can I check if my Milan Airport flight has been delayed or cancelled?

If you're flying from or to Milan Airport, you can check your flight status on the airport’s website, as well as through other channels like the airport's official app or the airline's website. It is highly recommended to check the status of your flight before arriving at the airport so that you can anticipate any possible delays or cancellations.

Milan Airport flight delayed or cancelled?

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Flight delayed or cancelled — our tips on how to kill time at Milan Malpensa Airport!

Milan Malpensa Airport is a large and busy airport, with a range of facilities and services to keep you occupied during your wait. Here are some of our tips on how to kill time at Milan Malpensa Airport:

  • Explore the shops and restaurants: Milan Malpensa Airport has a variety of shops and restaurants, including Italian fashion brands and traditional Italian cuisine. Take a stroll around the airport and enjoy some retail therapy or a delicious meal.

  • Relax in a lounge: If you have access to an airport lounge, take advantage of the facilities and services, such as comfortable seating, complimentary food and drinks, and free Wi-Fi.

  • Make use of the meeting rooms: There are modern and well-equipped meeting rooms at Malpensa Airport that are easily reachable and accessible to all.

  • Take a nap: If you're feeling tired, Milan Airport offers 4 sleeping capsules in the Departure area of Malpensa Terminal 1! Otherwise, find a quiet corner of the airport or a sleeping pod, and catch some zzz's before your flight.

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About Milan Malpensa Airport

Milan Malpensa Airport (MXP) is the largest international airport in the Milan metropolitan area, located in the province of Varese. It's a hub for a number of airlines, including ITA Airways (formerly Alitalia), easyJet, KLM, Neos Air, Lufthansa, Iberia, Eurowings, British AirwaysAir Europa, and Ryanair, and serves as a gateway to the fashion capital of Italy.

The airport has two terminals, Terminal 1 and Terminal 2, and handles over 24 million passengers per year. It's equipped with a range of facilities and services, including restaurants, shops, lounges, and an airport museum.

Milan Malpensa Airport is well-connected to the city of Milan, with a range of transportation options, including buses, trains, and taxis. It's also a convenient gateway to other destinations in Italy and beyond, with flights to over 100 domestic and international destinations.

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