Flybe: If your flight is delayed, cancelled or overbooked, here is what you should do
Important! As of 05/03/2020, Flybe, Europe’s largest regional airline, has gone into administration and has stopped all operations. This may mean that all claims against the airline will not be acknowledged.
As the largest independent regional airline in Europe, Flybe transports 7 million passengers per year. Their route network, consisting of 85 airplanes, services 62 destinations in 9 countries. The company generally tends to be rather punctual, with an on time arrival rate per hour of aroun 86.6%. However, if your flight has been delayed or cancelled, you can claim compensation since all their flights are covered by the regulation.
You rights are covered when flying with Flybe
If your flight with Flybe has been delayed, cancelled or overbooked, your rights are protected by EC 261/2004. Simply put, in case of long delays (3+ hours) and cancellations, the regulation states that you should be compensated for the time that you’ve lost due to the disruption. If you’ve been bumped off your flight through no fault of your own, primordially because your flight has been overbooked, then you are also entitled to be compensated.
Claiming compensation from an airline can be a bit of a hassle, so here are our recommendations to make it easier. If you want to learn more about the regulation, which conditions apply and when, please visit our dedicated pages for flight cancellations and flight delays.
When can I claim compensation from Flybe?
These are the most relevant criteria to take into account when assessing if you’re entitled to compensation from Flybe:
- The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline (like Flybe) and it takes off from and/or arrives at an airport in Europe.
- Circumstances: The regulations also state that, in order to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
- The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
- The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.
How much money can I receive in compensation for my flight’s problems?
If your flight qualifies, the amount you will receive in compensation will depend on the distance covered by your flight. Because Flybe is a regional airline, most of its flights will grant you either 250 or 400 euros. If you were to be on a flight that would cover a distance greater than 3,500 km, then you would be entitled to 600 euros. Here is what the regulation sets out:
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to €250.00
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to €400.00
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to €600.00
Also! Flybe must provide care in case of a long delay
The airline should provide you with proper care in the event of a long delay or flight cancellation. This may include the following
- Meals and refreshments
- Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
- Hotel accommodations if necessary (one or more nights) and transport from the airport to the establishment.
If you have incurred in additional costs because you did not receive the corresponding assistance and/or care, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
What about if I had a connecting flight with Flybe and I missed it?
Connecting flights are taken into account when assessing the amount you should receive in compensation and if you’re actually entitled to receive it. In other words, your whole booking is covered by the regulation. That means that it’s the distance between your initial airport of departure and your final destination that will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, only if they are part of the same ticket or itinerary.
My Flybe flight was delayed, am I entitled to compensation?
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
My Flybe flight was cancelled and I arrived one day later at my final destination, what now?
Just as it is with delays, if the cancellation was not caused by an extraordinary circumstance then you’d be entitled to compensation. Remember that when it regards cancellations, and as long as you’ve arrived at your final destination 2 hours later than what was scheduled, you are entitled to claim compensation and the airline must prove that the disruption was caused by an extraordinary circumstance; if they want to avoid paying it that is.
How to claim compensation for a Flybe flight
While Flybe has a fairly reliable schedule, just like any other airline it does happen that a flight is delayed, cancelled or overbooked. According to Regulation (EC) No 261/2004an airline has to provide passengers with compensation if their flight is delayed for more than 3 hours, sporadically cancelled or overbooked. As stated before, depending on the exact circumstances, the compensation can range from €250.00 up to €600.00 per passenger. However, claiming this can at times be difficult as carriers try to avoid paying the compensation out.
Tips and recommendations to keep in mind when filing a claim with Flybe:
1. Keep your documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
2. Record your flight data
- Flight number
- Hours of the flight (arrival & departure schedule)
- Length of the delay (final departure and arrival time)
3. Try to find out the reason for the delay
- Ask Flybe's staff
- Check the weather
- Scan if other flights are delayed or cancelled at the airport
4. Check your flight with our claim calculator
- Submit your flight details and find out how much you could get
5. Claim your compensation
Filing a claim against Flyebe on your own requires knowing your rights, being sure that the flight is eligible and back and forth communication with the airline. As carriers at times go to great lengths to evade paying compensation, certain claims then even have to go to court. If you would prefer not to waste your time and test your patience, just let us know as we would be more than happy to assist you. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim. Did we forget to mention our no win, no fee structure? If we need to take your case to court, we'll accept all of the risk and cover legal fees. Only if you get paid will we charge a success fee. For more details, visit our Price List page.
Flybe didn't reply or already rejected your claim for compensation for your flight's delay or cancellation?
Very often, airlines will reject claims without providing sufficient information. Do not despair, you can still submit your claim with Flight-Delayed and send us the airline’s reply. We will corroborate the information and proceed accordingly. Don’t hesitate, exercise your rights!
Please note that from 2020 onwards, Flybe flight will no longer exist. The airline will provide their service as Virgin Connect and also have a new Virgin Connect booking website. However, bookings can also still be made through the official Flybe website. To read more about the rebranding of Flybe to Virgin Connect, click here.
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