Saudia flight compensation — what are my rights?
Because Saudia is a non-EU airline, your rights to flight compensation are only protected by the British and European regulations in certain circumstances.
In order for you to be eligible for Saudia Airlines flight compensation, your delayed or cancelled flight must have departed from an airport in the UK or the EU.
Unfortunately, when flying to the UK/EU on an airline headquartered outside of the UK/EU, your passengers' rights are not protected by the relevant UK/EU legislation.
Learn more in the table below.
Your rights in the event of a delayed or cancelled Saudia flight
In the event of flight cancellations or delays with Saudia Airlines, it's crucial to keep in mind that British regulations protect your rights as an air passenger. Depending on the circumstances, you may qualify for compensation of up to £520 and a full refund of the ticket price for your cancelled Saudia Airlines flight.
Was your Saudia flight delayed? If you arrived at your final destination at least 3 hours late and your flight departed from the EU/UK, you are most likely entitled to flight compensation.
Was your Saudia flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure and was supposed to depart from the UK/EU, you might be entitled to cancelled Saudia flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).
Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.
Saudia compensation for delayed flight
If your Saudia flight was delayed by more than 3 hours, you may be eligible for flight compensation. However, compensation is only possible if the airline is the party to blame for the delay. Learn more about this in the section of this article titled "Extraordinary Circumstances."
Use our no-obligation Claim Calculator to see if you are eligible for Saudia compensation. If you are eligible, our team will handle the entire claim process for you. We will even fight for your rights in court to get you your money! No win, no fee.
File a claim Saudia flight compensation with Flight-Delayed.co.uk
Saudia compensation for cancelled flight
Depending on the circumstances of your cancelled Saudia Airlines flight, you may be entitled to compensation, a refund, or both!
When can I claim compensation for my cancelled Saudia flight?
You can claim compensation for a Saudia flight if your flight was cancelled fewer than 14 days before the original departure date, according to British and European flight compensation regulations.
Saudia must be the party at fault for the cancellation — for more information on when the airline can deny compensation, see the “Extraordinary Circumstances” section of this article.
When it comes to Saudia Airlines flights, the right to compensation only applies to flights departing from the UK/EU.
When can I claim a refund for my cancelled Saudia flight
If your Saudia flight from the UK/EU was cancelled, you may be eligible for a refund if the following conditions are met (more information on the table below):
The airline did not offer you an alternative flight
The airline did offer you an alternate flight, but you declined.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Can I get flight compensation if I cancel my Saudia flight?
Passengers should be aware that cancelling a Saudia Airlines flight does not guarantee automatic compensation or refunds. It is recommended to consult Saudia Airlines' policies to comprehend the available options for potential compensation in the event of flight cancellations.
Saudia missed connection flight due to delay or cancellation
If your Saudia Airlines flight is delayed or cancelled, resulting in a missed connecting flight (when both flights were booked together under the same reservation), you may be eligible for compensation and/or a refund for the entire journey.
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Check your Saudia flight status
Ensure you stay updated by regularly checking the status of your Saudia Airlines flight on their official website or the website of your departure/arrival airport. By staying prepared and well-informed, you can minimise the likelihood of experiencing unexpected complications during your travel with Saudia Airlines.
How much Saudia compensation can I get for a delayed or cancelled flight?
The amount of flight compensation is calculated according to the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can Saudia deny me compensation?
There are some situations in which Saudia can rightfully refuse compensation even if your flight was delayed for 3+ hours or cancelled at the last minute: if the delay was caused by a third party or a force majeure, we are dealing with extraordinary circumstances. Those situations allow the airline to deny your right to flight compensation.
Some of the most common extraordinary circumstances that allow Saudia to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
How long do I have to claim my Saudia compensation and refund?
The delay is determined by three different laws:
The law of the country of origin
The law of the destination country
The law of the country in which the airline is based
Different time limits may apply when flying from another country: if you were on a Saudia Airlines flight from Amsterdam to Abu Dhabi, you will only be able to file a claim under Dutch law, which states that you have 2 years to claim flight compensation.
Unsure if you qualify for compensation?
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How long will it take to get my Saudia compensation / Saudia refund?
Passengers who use Flight-Delayed.com usually get their money back within a few weeks or months.
If the airline fails to respond and/or the claim is taken to court, the wait time could be extended by several months to several years.
If you decide to file a claim with Flight-Delayed.com, our team of experts will keep you updated on important developments and will always be available to answer your questions.
How to claim Saudia compensation / Saudia refund?
Flight-Delayed.com is the most efficient and reliable way to obtain flight compensation!
Uploading all required documents to our platform will only take a few minutes. Our legal team will then investigate and analyse your claim, prepare legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf. Always on “no win, no fee” basis!
Why claim with Flight-Delayed.com
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About Saudia Airlines
Saudia is the flag carrier of Saudi Arabia, based in Jeddah and established in 1945. The airline is offering direct flights to more than 90 destinations spanning Asia, Africa, Europe, the Middle East, and North America. Additionally, the airline boasts an average on-time performance of 71.9%.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation