Non-UK/EU Surinam Airways flight compensation — what are my rights?
Do you fly with Surinam Airways from Amsterdam? Because Surinam Airways is a non-EU airline, your rights to flight compensation are not always covered by British and EU law.
To be eligible for Surinam Airways flight compensation, you must be travelling from Amsterdam.
More broadly, if you are flying from the UK or Europe, it makes no difference which airline you fly with.
Unfortunately, your passengers' rights are not protected under British and European flight compensation regulations when flying to the UK/EU on a non-EU airline.
See table below for more details.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Surinam Airways flight delayed or cancelled?
Delayed Surinam Airways flight — get compensation!
If your Surinam Airways flight from Amsterdam is delayed for more than 3 hours, you are entitled to flight compensation under British and European regulations. The airline must be at fault for the delay — if the delay was caused by a third-party or force majeure, compensation does not apply.
Use our free and no-obligation Claim Calculator to see if you are eligible for compensation. If you are eligible, we can handle the entire claim procedure on a "no win, no fee" basis and — if necessary — fight for your rights even in court!
Surinam Airways flight delayed by 3 hours or more?
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Cancelled Surinam Airways flight - refund and compensation rules
First of all, to claim a refund and compensation according to the British and European flight compensation legislation, your flight must be departing from Amsterdam.
Depending on your Surinam Airways flight cancellation circumstances, you might be entitled to compensation up to £520, a refund — or both!
Cancelled Surinam Airways flight - when to claim compensation?
According to the British and European flight compensation regulations, you can claim compensation for a Surinam Airways flight when the cancellation was announced less than 14 days before the departure date.
Surinam Airways needs to be at fault for of the cancellation — learn more about when the airline can deny compensation by checking the ‘extraordinary circumstances’ section of this article.
Remember that, as Surinam Airways is a non-EU airline, the right to compensation applies only to Surinam Airways flights departing from the EU.
Cancelled Surinam Airways flight — when to ask for a refund?
These are the two situations where you can claim a Surinam Airways refund:
The airline cancelled your flight without offering you an alternative flight.
The airline cancelled your flight and offered you an alternative flight, but you decided not to take it.
As long as your cancelled Surinam Airways flight was departing from Amsterdam, you are eligible for a full refund of your plane ticket.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Delayed or cancelled Surinam Airways flight?
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Delayed or cancelled flight — how much flight compensation can I claim?
When flying with Surinam Airways, you generally can get up to £520 as flights from this airline departing from Europe usually travel more than 3,500 kilometres. However, the amount of compensation depends on the distance of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — when can Surinam Airways deny me compensation?
Surinam Airways can deny flight compensation if the delay or cancellation was caused by a third party or force majeure. Those situations are called extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Please keep in mind that airlines may invoke those extraordinary circumstances even if such circumstances did not occur. Airlines do this to avoid paying out compensation.
How long do I have to claim my Surinam Airways flight compensation and refund?
When flying with a non-UK/EU airline from the UK/EU to a non-UK/EU destination, the law at the point of origin applies.
For example, when flying with Surinam Airways from the Netherlands to Suriname, you have 2 years to claim flight compensation, as this is the limit according to the Dutch law.
Are you still eligible for flight compensation? Check it in a few steps using our free Claim Calculator.
Maximise your chances of a successful claim.
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How long will it take for me to receive my Surinam Airways flight compensation/refund?
Passengers who use Flight-Delayed.com often receive their compensation or refund on their bank account within a few weeks or months.
However, if the airline is unresponsive or if the claim must be taken to court, the wait time might get extended by anywhere from several months to several years.
Regardless of how long the claim takes, should you decide to claim with Flight-Delayed.com, our team of experts will be in contact with you to share any developments in your case and will — of course — be available to answer all of your questions.
How to claim Surinam Airways flight compensation/refund?
First, you need to determine whether you are eligible for Surinam Airways flight compensation or a refund. Using our Claim Calculator, you can do this in just a minute!
If you are eligible for flight compensation and/or a refund, you can choose to let our legal team take care of your claim, allowing you to relax while we ensure you receive the money you deserve.
Uploading all required documents to our platform will only take a few minutes. Our legal team will then assess your claim, prepare legal documents, contact the airline's decision-makers, and, if necessary, take your claim to court.
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About Surinam Airways
Surinam Airways — also known as SLM — is the flag carrier of Suriname, founded in 1953 and based in Paramaribo. The airline operates regionally in South America but is also flying to Europe and the United States of America.
Given the historical ties between the Netherlands and Surinam, the airline's main European destination is the Netherlands.
Useful links
- LATAM flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation