Kiwi flight delayed or cancelled? Get flight compensation of up to €600 per passenger!

Have you used to plan your vacation? Although booking through a travel agency typically results in less hassle, nobody is immune to flight cancellations or delays, which could totally derail your plans. Was your flight delayed or cancelled? You could claim flight compensation up to €600 per passenger!

Kiwi flight delayed or cancelled — here’s what you should know

  • Was your flight delayed by over 3 hours upon arrival? Up to £520 per passenger could be yours if you file a flight compensation claim!

  • Flight booked with cancelled less than 14 days before departure? Request a complete refund of your flight costs and your ticket.

  • You are entitled to flight compensation for all flights operated by European airlines as well as flights leaving from Europe under European legislation governing passenger rights.

  • Contact if your flight is delayed or cancelled, and we'll help you obtain the flight compensation to which you're due!

Kiwi flight delayed — when can I claim flight compensation 

According to European legislation (EU261), airlines are required to compensate passengers for flight delays of more than 3 hours. Flight compensation is only available if:

  • Your flight originated in Europe or was run by a European airline (further details in the table below).


  • The airline was at fault for the delay. In other words, there was no unforeseen circumstance or third party to blame for the delay (see "Extraordinary circumstances").

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Your Kiwi flight was delayed?

Claim right away to receive up to £520 per passenger!

Claim now
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Kiwi flight cancelled — compensation and refund policies according to EU261

There are multiple options available if your flight was cancelled. You may be eligible to receive the full monetary refund of your ticket, flight compensation, or even both in some situations.

Flight compensation for my flight cancelled 

When all of the following requirements are satisfied, you can file a flight compensation claim for a cancelled Kiwi flight in accordance with EU261.

  • Your flight was either departing from Europe or was operated by an airline based in Europe.

  • Your flight was cancelled by the airline fewer than 14 days in advance.

  • The airline was to blame for the cancellation, not a third party or unforeseeable circumstance (see the “Extraordinary circumstances” section of this page)

Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund

Flight refund for cancelled Kiwi flight 

You are qualified for a flight refund as soon as your flight was cancelled and met the following criteria, regardless of the airline or your flight schedule:

  • You rejected the airline's alternative flight offer after it was offered


  • The airline did not provide you with an alternative flight at all.

Was the flight you booked with cancelled?

Employ to get a refund and submit a claim for flight compensation.

Claim now
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U Vp D2 X6p bottom flight cancelled — voucher or refund? 

Accepting airline vouchers is strongly discouraged. If you accept a voucher, you will be required to book another flight with the same airline and it may also specify a time limit for using the voucher. Additionally, you can also have problems getting your money back if the airline declares bankruptcy.

Flight compensation amount for Kiwi flight delayed or cancelled 

The compensation amount depends on the distance of your flight and is provided per passenger.

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

Extraordinary circumstances — can the airline deny me flight compensation? 

They unfortunately can. The airline has the right to refuse to grant you compensation even if your flight was abruptly cancelled or delayed for more than 3 hours. In these circumstances, a athird party or unforeseen occurrence, rather than the airline, is responsible for the delay.

Here are a few examples of the most typical extraordinary circumstances:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Kiwi flight delayed or cancelled — should you reach out to the airline or your travel agency? 

They're both realistic options. But when it comes to requesting flight compensation, we advise travellers to enlist a skilled expert.

Think no more and claim with, the easiest and quickest way to get your flight compensation or refund from the airline!

An expert will take over after you provide all the relevant flight-related information on our website to ensure that your claim is handled correctly. In order to ensure that you obtain your flight compensation, analyses your claim, makes sure all of the necessary paperwork is completed, contacts the airline, and, if necessary, will take your claim to court. For your convenience, all work is completed on a "no win, no fee" basis.

Why claim with

1m passengers helped

9 legal teams in 9 countries

98% of court cases won


Kiw.comi is an online travel agency (OTA) and third-party flight booking application that offers inexpensive tickets to several locations worldwide. Kiwi also collaborates with a hotel booking site and a car hire company, allowing their customers to organise a well-rounded holiday.

In the Czech Republic, Kiwi was first established as Skypicker in April 2012. Customers can browse and reserve the cheapest flights on the website. locates the cheapest alternative quickly and effectively by combining a search for low-cost flights with the more conventional scheduled flight search. The business compares pricing from several airlines, such as Wizz Air and Ryanair, for instance.

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