Air Senegal flight delayed or cancelled? Get compensation and a refund!

Was your trip ruined because your Air Senegal flight was delayed or cancelled? You might be able to claim flight compensation up to €600 and the full refund of your ticket!

Claim online in less than 5 minutes!

Key Takeaways

  • According to EU261 and British regulations, you might be able to claim flight compensation and refund if your Air Senegal flight departed from the EU.

  • Air Senegal flight delayed by more than 3 hours? You might be able to claim compensation up to £520!

  • Air Senegal flight cancelled? You might get, on top of flight compensation, a full refund of your ticket.

  • Submit your flight compensation claim online with — it only takes a few minutes.

Air Senegal flight compensation — what are my rights?

Did your Air Senegal flight depart from Europe? Because Air Senegal is a non-EU airline, EU laws only protect your right to compensation for flights leaving the EU.

Unfortunately, when flying to the EU on a non-EU airline, your passengers' rights are not protected under European flight compensation regulations.

More information on when you may be entitled to flight compensation can be found in the table below.

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Delayed Air Senegal flight — when can you claim compensation up to £520?

If your Air Senegal flight from Europe was delayed by more than 3 hours, you are entitled to flight compensation under European flight compensation regulations. The delay must have been caused by the airline's own actions.

Check your flight with our no-obligation Claim Calculator — you'll know if you're eligible for Air Senegal delayed flight compensation in under a minute.

If your situation qualifies, we can handle the entire claim process for you on a “no win, no fee” basis. If necessary in your situation, we will even go to court to defend your rights!

Air Senegal flight delayed by 3 hours or more?

Cancelled Air Senegal flight — refund and compensation policies

Depending on the circumstances surrounding your Air Senegal flight cancellation, you may be entitled to up to £520 in flight compensation, a ticket refund, or both.

When can I claim compensation for my cancelled Air Senegal flight?

If your Air Senegal flight was scheduled to depart from the EU, you may be entitled to compensation.

Furthermore, your Air Senegal flight must have been cancelled fewer than 14 days prior to the original departure date.

Even if you meet the two conditions mentioned above, your claim might still get denied if your cancellation happened due to the so-called “extraordinary circumstances”. You can find more information about this further in the article.

When can I claim a ticket refund for my cancelled Air Senegal flight?

If your Air Senegal flight from the EU was cancelled, you may be eligible for a refund if:

  1. The airline did not offer you an alternative flight.

  2. The airline did offer you an alternative flight but you turned down their offer.

Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund

Get £520 for your Air Senegal flight

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How much Air Senegal compensation can I get for a delayed or cancelled flight?

The amount of compensation is determined by the flight’s distance:

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

Extraordinary circumstances — can Air Senegal deny me compensation?

When a third party or force majeure causes a delay or cancellation, Air Senegal can reject your flight compensation claim. These situations are referred to as extraordinary circumstances.

Some of the most common extraordinary circumstances are:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Be aware though that airlines can claim that an extraordinary circumstance occurred, even if this was not the case. They do so in the hope to avoid having to pay passengers their well-deserved compensation.

Don’t fall for the airline's arguments right away — even if they reject your claim, you might still be eligible for flight compensation! Double-check online to see if you qualify for flight compensation.

Don't let the airline trick you!

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How long do I have to claim my Air Senegal compensation and refund?

You can claim your flight refund based on either of the three laws:

  • the law in the country that you departed from

  • the law in the country you were travelling to

  • the law in the country where the airline you used is headquartered in.

If you are unsure if you can still claim your flight refund and compensation, you check it in as little as a minute using our free, no-obligation Claim Calculator.

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How long will it take to get my Air Senegal compensation / Air Senegal refund?

Passengers who use to claim flight compensation or a refund usually receive their funds within a few weeks or months.

However, if the airline does not respond and/or the claim must be filed in court, more time might be needed to finalise the claim — up to a few years.

With, you can be confident that, regardless of how long your claim takes, our team will keep you informed of any significant developments and will be available to answer any questions you may have.

How to claim Air Senegal compensation / Air Senegal refund?

You first need to check whether you are indeed eligible for Air Senegal compensation or an Air Senegal refund. You can check your eligibility using our Claim Calculator. It will take just a minute!

If you are entitled to flight compensation and/or a refund, you can choose to let our team of legal experts take care of the process, allowing you to relax while we make sure you get your money back.

It will only take a few minutes to upload all required documents to our platform. Our legal team will then evaluate your claim, prepare legal documents, contact the airline, and, if necessary, take your claim to court.

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Please visit our Price List page to learn more about our fees.

If you are ready to claim, start the process right away — you can do it straight from your phone or computer!

About Air Senegal

Air Senegal is the Senegalese national airline created in 2016. The airline is based at the International Airport of Dakar.

The airline operates on the main African airports but also in Europe, departing and arriving in Barcelona, Paris, Lyon and Marseille. Air Senegal also offers flights to Baltimore and New York.