Delayed or cancelled LEVEL flight? Get compensation!

Was your LEVEL flight delayed by more than 3 hours or cancelled fewer than 14 days before departure? If so, you can claim flight compensation under British and European regulations!

Check your flight and start your claim in a minute!

Key Takeaways

  • LEVEL flight delayed by 3 hours or more? You are probably entitled to compensation!

  • Flight LEVEL cancelled? Claim compensation and a ticket refund!

  • Compensation can be up to £520 per passenger!

  • Submit your claim for compensation with – it only takes a few minutes!

Delayed LEVEL flight - get compensation

You are entitled to LEVEL's flight delay compensation if your flight was delayed by more than 3 hours due to the airline's fault.

How can you be sure that the delay is the airline's fault? Check out the "Extraordinary Circumstances" section of this article or simply claim online now with Our expert will evaluate your claim and handle the process for you.

LEVEL flight delayed by 3 hours or more?

Cancelled LEVEL flight — refund and compensation rules

Depending on the exact circumstances surrounding your LEVEL flight cancellation, in the event of a cancelled LEVEL flight, you may be entitled to compensation up to £520, a refund – or even both!

When can I claim flight compensation for my cancelled LEVEL flight?

You can claim LEVEL compensation if your flight was cancelled fewer than 14 days prior to the originally scheduled departure.

The airline must have been the party at fault for the cancellation.

When can I claim a refund for my cancelled LEVEL flight?

You can claim a LEVEL ticket refund if your flight was cancelled and you did not take an alternative flight — whether the airline offered it to you, or not.

Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund

Cancelled LEVEL flight?

The sooner you claim compensation, the sooner you'll get your money!

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How much compensation can I get for a delayed or cancelled LEVEL flight?

The amount of compensation per passenger is calculated based on the distance of the flight:

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

I was flying with LEVEL to a non-EU country. Can I still claim compensation?

Yes. Whether you were flying with LEVEL to South America or to the Middle East, you can claim compensation in the event of a disrupted flight.

However, the situation might be different if you were flying with a non-EU/non-UK airline. See the table below for details.

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Maximise your chances!

With our experts, all odds are on your side for a successful claim!

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Extraordinary circumstances — can LEVEL deny me compensation?

We call extraordinary circumstances situations in which the delay or cancellation is not the fault of the airline. If any of the below apply to your flight disruption, you might not be entitled to flight compensation.

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines sometimes claim that extraordinary circumstances happened while it was actually not the case. The airlines do so in the hope that they will not need to pay out the compensation to passengers.

=> Your claim was denied by the airline because of an extraordinary circumstance and you don’t believe them? Claim with, we will investigate your claim and let you know if you are eligible for flight compensation.

How long do I have to claim my LEVEL compensation and refund?

If you were flying from the UK, you have 6 years to claim compensation and refund. The exception is Scotland, where you have 5 years to claim.

Depending on the flight route, the time limit to submit a claim might vary as it depends on: the law of the country of departure, the law of the country of arrival, as well as the law of the country where the airline is headquartered.

Check if you can still get compensation and a refund from Finnair with our free Claim Calculator.

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We'll do everything to get your flight compensation in your bank account!

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How long will it take to get my LEVEL compensation / LEVEL refund?

The passengers who claim with us often find the money on their account within a few weeks or months.

However, if the airline is unresponsive and/or the claim has to be taken to court, the wait time might get extended by a few additional months or even a few years.

Rest assured, our team will keep you posted on any important changes regarding your claim and be there to answer any of your questions.

How to claim LEVEL compensation / LEVEL refund?

When you claim with, the whole process takes you as little as a few minutes.

You provide us with basic information regarding your flight and we take it from there. We thoroughly analyse your claim (including analysing weather and aviation data), get legal documentation ready, reach out to the right people at the airline and — if needed — fight for your rights in court as well.

Why claim with

1m passengers helped

9 legal teams in 9 countries

98% of court cases won

Please visit our Price List page to learn more about our fees.

If you are ready to claim, start the process right away — you can do it straight from your phone or computer!


LEVEL is a Spanish low-cost airline based in Madrid, Spain. The airline offers flights from and to Europe, North and South Africa and the Middle East. Its biggest hub is Barcelona from where most of its international flights depart. In the UK, the airline flies from Newcastle.