Get RwandAir compensation for your delayed or cancelled flight!

Check your RwandAir flight status

You can easily check the status of your flight on the RwandAir website or directly on the website from the airport you are departing from. Check out the recently disrupted flights table below to see if you can find your RwandAir flight!

Is your flight not listed on the table? Then check your flight compensation eligibility with out free claim calculator!

Your rights in the event of a delayed or cancelled RwandAir flight

Your rights as an air passenger are protected by European and British law if you were a passenger on an Rwandair flight departing the UK/EU and the flight was cancelled or delayed. According to the British and EU regulations, you may be entitled to up to €600  in compensation from Rwandair and a complete refund of your ticket cost if your flight is cancelled.

• Was your Rwandair flight delayed? If your flight was delayed by a minimum of 3 hours, you might be entitled to flight compensation.
• Was your Rwandair flight cancelled? If you opted not to take the airline's alternative flight or the airline did not offer any alternative flights, you're entitled to a refund. Additionally, if your flight was cancelled with less than 14 days left before departure, you may be eligible for Rwandair flight compensation.
• Regardless of what caused the flight delay, airlines must provide passengers with special assistance, or the "right to care," as stipulated by law. Vouchers are offered for alimentary requirements, communication needs (eg. free phone call, email, fax messages) , and, if necessary, travel and lodging. Purchase what you require even if the airline's service counter at the airport declines to give you the vouchers because they are legally required to reimburse your costs (as long as they are reasonable).

If your flight was cancelled or delayed because of an "extraordinary circumstance," you will not be eligible to apply for flight compensation. Passengers will be compensated by the airline for the flight disruption only if the airline was responsible.

RwandAir is not a part of the UK or EU, am I still entitled to RwandAir compensation?

Although RwandAir is not a part of the UK or EU, you are still entitled to compensation if the RwandAir flight departed from a UK/EU country. Check the table below for more information.

How much RwandAir compensation can I get for a delayed or cancelled flight?

The amount of compensation depends on the distance of the flight.

When can I get compensation for my delayed RwandAir flight?

You may be entitled to RwandAir delay compensation under European and British regulations if:

• Your flight departed from the UK or EU was delayed by more than 3 hours upon arrival
• RwandAir is the party at fault for the delay

When can I claim RwandAir compensation for my cancelled RwandAir flight?

To be eligible for RwandAir cancelled flight compensation, your flight must be:

1. Cancelled within 14 days of the scheduled departure, AND,
2. Cancelled due to situations within the airline’s control.

When can I claim a refund for my cancelled RwandAir flight? 

To be eligible for RwandAir refund, you must meet the following conditions:

• The airline did not offer any alternative flights
• The airline did offer an alternative flight but you rejected the offer

Can I get flight compensation if I cancel my Rwandair flight? 

If you cancel your RwandAir flight, you can not get RwandAir compensation under the air passenger rights regulations. You could request a ticket refund, but this depends on your travel insurance policy.

What do I do if I missed my connection flight due to RwandAir delay or cancellation?

If you missed your connection flight because of a RwandAir delayed or cancelled flight, you could be eligible for flight compensation. Here is what you need to consider in order to claim RwandAir missed flight compensation:

• Both of your flight must be under the same booking reference
• The delay or cancellation meet the above criteria

Should I accept the airline voucher offered for my RwandAir cancelled or delayed flight? 

The simple answer is no, here is why:

1. The voucher may have an expiry date or may be subject to certain restrictions and blackout dates
2. If the airline goes bankrupt, you might no longer be able to get your money with your unused voucher.

Can I claim compensation for an overbooked RwandAir flight?

If you are affected by an overbooked RwandAir flight, you may be entitled to compensation and/or a refund.

Under British and EU regulations, if you are denied boarding due to overbooking, RwandAir must offer you an alternative flight, or a refund of your ticket. In addition, you may be entitled to compensation of up to €600 as both the British and EU laws state if the delay caused by overbooking is more than three hours.

Extraordinary circumstances: can RwandAir deny me compensation?

Sometimes, flight delays and cancellations can occur due to unforeseen events or circumstances beyond the airline's control. These situations are known as "extraordinary circumstances." When extraordinary circumstances cause flight delays or cancellations, you will not be entitled to flight compensation.

Common extraordinary circumstances that allow RwandAir to deny your compensation claim are:

• Bad weather, such as thunderstorms and heavy rain. 
• A strike caused by workers within the aviation industry (eg. baggage handlers). However, a strike caused by workers associated with the airline (eg. pilots) is NOT considered an extraordinary circumstance!
• Natural disasters, such as wild fires and hurricanes.
• A collision between the aircraft and birds or other foreign objects.
• A delay or cancellation caused by an ill or unruly passenger.

However, it's essential to note that airlines often use this exemption as a defence to avoid paying compensation, so it's crucial to seek legal advice to determine if you are eligible for compensation.

How long do I have to claim my RwandAir compensation and refund?

As RwandAir is not a European airline, the time limit depends on the country of departure.

For instance, if your RwandAir flight was delayed, cancelled or overbooked, you have up to 6 years to file a claim for compensation or refund if your flight departed from the UK (except for Scotland, with 5 years).

If your RwandAir flight departed from the EU, different laws apply to each country. Generally, you have 1 to 3 years to claim your flight compensation or refund.

If you are unsure whether you are still eligible to claim, it's best to act promptly and seek legal advice from experts at Flight Delayed to ensure that you receive the compensation or refund you are entitled to.

How long will it take to get my RwandAir flight compensation / refund?

The time it takes to receive your RwandAir flight compensation and/or refund can vary. In general, if your claim is accepted and uncontested, you can expect to receive your payment within a few weeks to a few months. However, if your claim is contested or if there are delays due to legal proceedings, it can take several months or even years to receive your compensation.

No matter how long it takes, our legal experts will fight for your right until the end. No win, no fee!

How to claim compensation for my delayed or cancelled RwandAir flight

To claim compensation for your delayed or cancelled RwandAir flight, you can rely on Flight Delayed. We have an online claim form that you can complete in just a few minutes. Once we receive your claim, we will handle all communication with the airline on your behalf. Our legal experts will pursue your claim vigorously to ensure that you receive the compensation you are entitled to. So, let us help you claim the compensation you deserve for your delayed or cancelled RwandAir flight.

About RwandAir

RwandAir is the flag carrier airline of Rwanda, based at Kigali International Airport. It was founded in 2002, and since then, the airline has grown its fleet and route network, connecting Rwanda to other parts of Africa, Europe, the Middle East, and Asia. RwandAir currently operates flights to more than 30 destinations, including London, Brussels, Mumbai, Johannesburg, and Dubai. The airline prides itself on offering quality services to its passengers and has received several awards for its outstanding performance.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation