Delayed or cancelled Virgin Atlantic flight? Get compensation up to €600!

Your rights in the event of a delayed or cancelled Virgin Atlantic  flight

Passengers should be aware that in the case of Virgin Atlantic flight cancellations or delays, their rights as air passengers are safeguarded by British regulations. Depending on the specific circumstances, passengers may have the right to receive compensation of up to €600 and a complete refund of the ticket cost for their cancelled Virgin Atlantic flight.

• Was your Virgin Atlantic flight delayed? If you arrived at your final destination at least 3 hours late, you are most likely entitled to flight compensation.

• Was your Virgin Atlantic flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure, you might be entitled to cancelled Virgin Atlantic flight compensation.

• Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).

Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.

Virgin Atlantic compensation for delayed flight 

Passengers flying with Virgin Atlantic may be eligible for compensation under the Flight Compensation Regulation in the event of a flight delay. Compensation is typically granted if the passenger arrives at their destination with a delay of at least 3 hours, and the delay is deemed to be the airline's responsibility, with the exception of extraordinary circumstances.

Virgin Atlantic compensation for cancelled flight 

Depending on the circumstances of your Virgin Atlantic flight's cancellation, you may be entitled to a ticket refund, compensation of up to €600, or both.

When can I claim compensation for my cancelled Virgin Atlantic flight? 

To be eligible for flight compensation for a cancelled Virgin Atlantic flight:

• the airline must have announced the cancellation less than 14 days before the scheduled departure date, AND,

• the airline must have been responsible for the cancellation (for more information, see the "Extraordinary Circumstances" section of this article).

When can I claim a refund for my cancelled Virgin Atlantic flight?

If your flight was cancelled and you did not take the airline's substitute flight, you may be entitled to a Virgin Atlantic cancelled flight refund.

It is also worth noting that you are entitled to a ticket refund if you were not offered an alternative flight at all.

Virgin Atlantic is offering me a travel voucher instead of a refund — should I accept it?

We generally advise against accepting a travel voucher.

This is because accepting a travel voucher requires flying with the same airline again in the future. In addition, most airlines have a time limit for redeeming a voucher.

Furthermore, if the airline goes bankrupt, you may have difficulty converting your voucher into a monetary refund — in other words, you will lose your money.

Do you have a voucher for Virgin Atlantic? You might still be able to get a monetary refund.

Can I get flight compensation if I cancel my Virgin Atlantic flight? 

Please note that cancelling a Virgin Atlantic flight does not automatically guarantee compensation or refunds. Virgin Atlantic provides a refund option within 24 hours of booking, but beyond that, refunds may not be guaranteed. For detailed information regarding compensation options for flight cancellations, please refer to Virgin Atlantic's specific policies.

Virgin Atlantic missed connection flight due to delay or cancellation

In the event of a delay or cancellation of your Virgin Atlantic flight, which leads to a missed connecting flight that was booked under the same reservation, you may qualify for compensation and/or a refund for the entire journey.

Check if you're eligible for compensation or a refund by using our free Claim Calculator

How much Virgin Atlantic compensation can I get for a delayed or cancelled flight?

According to European Air Passengers Regulation EU261, the flight compensation you are entitled to is determined by the distance of your flight.

Extraordinary circumstances — can Virgin Atlantic deny me compensation?

We refer to extraordinary circumstances as situations in which the airline is not responsible for your flight's delay or cancellation.

If any of the following conditions apply to your Virgin Atlantic flight delay or cancellation (this is not an exhaustive list), you may be ineligible for Virgin Atlantic flight compensation:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

You can also file a claim with Flight Delayed — regardless of what the airline says, our team of experts will investigate your claim and notify you if you qualify for flight compensation. We only work on a 'no win, no fee' basis for your convenience.

How long do I have to claim my Virgin Atlantic compensation and refund?

When flying with Virgin Atlantic, the time limit depends on British law, which states that you have 6 years to claim flight compensation and/or a refund.

Unsure if you can still claim flight compensation? Check it now with our free Claim Calculator.

=> Check if you can still claim Virgin Atlantic compensation and refund

Check your Virgin Atlantic flight status

To stay updated, it is recommended to frequently check the status of your Virgin Atlantic flight on their official website or the website of your departure/arrival airport. By remaining well-informed and prepared, you can reduce the likelihood of facing unexpected complications during your journey with Virgin Atlantic.

Is there a time limit to submit a claim for Virgin Atlantic compensation and refund?

When flying with Virgin Atlantic, the time limit depends on British law, which states that you have 6 years to claim flight compensation and/or a refund. 

Unsure if you can still claim flight compensation? Check it now with our free Claim Calculator.

=> Check if you can still claim Virgin Atlantic compensation and refund

How long will it take for my Virgin Atlantic compensation / Virgin Atlantic refund to be processed?

Passengers who claim flight compensation or a refund with Flight Delayed usually receive their money within a few weeks or months.

"Thank you, guys! Managed to get compensation from Kiwi.com and Virgin Airlines for the flight cancelled during Covid. Highly recommended service!"

If the airline does not respond and/or the claim must be filed in court, the wait time could be longer — from up to a few additional months to even a couple of years.

Good to know! When you submit your claim with Flight Delayed, our legal experts will fight for your rights until the end and keep you updated on any significant changes to your claim.

How to claim Virgin Atlantic compensation / Virgin Atlantic refund?

Save time and money by claiming with Flight Delayed!

It only takes a few minutes to upload all of the required documents. Following that, our expert team takes over, allowing you to sit back and relax while we handle everything!

What do our experts do, and how can they assist you in winning your case? We've been dealing with airlines for over ten years and have learned all of their tricks and pain points! Our team investigates your claim, prepares legal documents, contacts the airline's legal department, and, if necessary, defends your rights in court.