Get Virgin flight compensation for your delayed or cancelled flight!

Check your Virgin Atlantic flight status

To stay updated, it is recommended to frequently check the status of your Virgin Atlantic flight on their official website or the website of your departure/arrival airport. By remaining well-informed and prepared, you can reduce the likelihood of facing unexpected complications during your journey with Virgin Atlantic. 

Check out the disrupted flights table below to see if your Virgin Atlantic flight is there! If yes, then you might be eligible for flight compensation. If you can't find your flight, check your eligibility with our Claim Calculator!

Your rights in the event of a delayed or cancelled Virgin Atlantic flight

Passengers should be aware that in the case of Virgin Atlantic flight cancellations or delays, their rights as air passengers are safeguarded by British regulations. Depending on the specific circumstances, passengers may have the right to receive compensation of up to €600 as both the British and EU regulations state and a complete refund of the ticket cost for their cancelled Virgin Atlantic flight.

• Was your Virgin Atlantic flight delayed? If you arrived at your final destination at least 3 hours late, you are most likely entitled to Virgin flight compensation.
• Was your Virgin Atlantic flight cancelled? If the airline did not offer any alternative flight or you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure, you might be entitled to cancelled Virgin Atlantic flight compensation.
• Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services (e.g. free emails or phone calls), and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).

Important note: If your flight was delayed or cancelled because of “extraordinary circumstance”, such as severe weather condition, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.

Can I claim compensation for a delayed flight Virgin Atlantic?  

Passengers flying with Virgin Atlantic may be eligible for Virgin flight compensation under the Flight Compensation Regulation in the event of a flight delay. Compensation is typically granted if the passenger arrives at their destination with a delay of at least 3 hours, and the delay is deemed to be the airline's responsibility, with the exception of extraordinary circumstances.

Can I claim Virgin cancelled flight compensation?

Depending on the circumstances of your Virgin Atlantic flight's cancellation, you may be entitled to a ticket refund, compensation, or both. Check out sections below for more detail.

When can I claim compensation for my cancelled Virgin Atlantic flight? 

To be eligible for Virgin flight compensation for a cancelled Virgin Atlantic flight:

• The airline must have announced the cancellation less than 14 days before the scheduled departure date, AND,
• The airline must have been responsible for the cancellation (for more information, see the "Extraordinary Circumstances" section of this article).

When can I claim a refund for my cancelled Virgin Atlantic flight?

To be eligible for flight refund for a cancelled Virgin Atlantic flight:

• The airline did not offer any alternative flights.
• The airline did offer an alternative flight but you declined it.

Can I get flight compensation if I cancel my Virgin Atlantic flight? 

Please note that cancelling a Virgin Atlantic flight does not automatically guarantee compensation or refunds. Virgin Atlantic provides a refund option within 24 hours of booking, but beyond that, refunds may not be guaranteed. For detailed information regarding compensation options for flight cancellations, please refer to Virgin Atlantic's specific policies.

Virgin Atlantic is offering me a travel voucher instead of a refund — should I accept it?

We generally advise against accepting a travel voucher.

This is because accepting a travel voucher requires flying with the same airline again in the future. In addition, most airlines have a time limit for redeeming a voucher.

Furthermore, if the airline goes bankrupt, you may have difficulty converting your voucher into a monetary refund — in other words, you will lose your money.

What do I do if I missed my connection flight due to Virgin Atlantic flight delay or cancellation?

In the event of a delay or cancellation of your Virgin Atlantic flight, which leads to a missed connecting flight that was booked under the same reservation/ticket, you may qualify for compensation and/or a refund for the entire journey.

Check if you're eligible for Virgin flight compensation or a refund by using our free Claim Calculator

How much Virgin flight compensation can I get for a delayed or cancelled flight?

According to European Air Passengers Regulation EU261, the flight compensation you are entitled to is determined by the distance of your flight.

Extraordinary circumstances — can Virgin Atlantic deny me compensation?

We refer to extraordinary circumstances as situations in which the airline is not responsible for your flight's delay or cancellation.

If any of the following conditions apply to your Virgin Atlantic flight delay or cancellation (this is not an exhaustive list), you may be ineligible for Virgin Atlantic flight compensation:

• A strike caused by workers within the aviation industry (eg. baggage handlers). However, it’s important to note that a strike caused by workers within the airline (eg. pilots) is NOT considered an extraordinary circumstance!
• Bad weather conditions, such as heavy rain or dense fog.
• A collision between the aircraft and birds or other foreign objects.
• A delay or cancellation caused by an ill or unruly passenger.

Be cautious: the airline may falsely claim that the delay or cancellation was caused by an extraordinary circumstance! When this occurs, we recommend that you double-check the information.

You can also file a claim with Flight Delayed — regardless of what the airline says, our team of experts will investigate your claim and notify you if you qualify for flight compensation. We only work on a 'no win, no fee' basis for your convenience.

How long do I have to claim my Virgin Atlantic compensation and refund?

When flying with Virgin Atlantic, the time limit depends on British law, which states that you have 6 years to claim flight compensation and/or a refund.

Unsure if you can still claim flight compensation? Check it now with our free Claim Calculator.

How long will it take for my Virgin Atlantic compensation / Virgin Atlantic refund to be processed?

Passengers who claim flight compensation or a refund with Flight Delayed usually receive their money within a few weeks or months. Check out the review from a satisfied customer who received compensation through :site-name!

"Thank you, guys! Managed to get compensation from Kiwi.com and Virgin Airlines for the flight cancelled during Covid. Highly recommended service!"

If the airline does not respond and/or the claim must be filed in court, the wait time could be longer — from up to a few additional months to even a couple of years.

Good to know! When you submit your claim with Flight Delayed, our legal experts will fight for your rights until the end and keep you updated on any significant changes to your claim.

How to claim Virgin Atlantic compensation?

It only takes a few minutes to upload all of the required documents. Following that, our expert team takes over, allowing you to sit back and relax while we handle everything!

What do our experts do, and how can they assist you in winning your case? We've been dealing with airlines for over ten years and have learned all of their tricks and pain points! Our team investigates your claim, prepares legal documents, contacts the airline's legal department, and, if necessary, defends your rights in court.