Get Austrian Airlines compensation for your delayed or cancelled flight!

Check your Austrian Airlines flight status

You may confirm the status of your Austrian Airlines flight by visiting the airline's or the airport's website. By entering your flight information, you will receive real-time updates of any changes, delays, or cancellations, keeping you up to speed on the details of your journey.

Check the recently disrupted flights table below! If your Austrian Airlines flight is listed, you may be eligible for Austrian Airlines compensation. If it’s not, find out if you are still entitled to flight compensation with our free, non-obligated claim calculator!

Your rights in the event of a delayed or cancelled Austrian Airlines flight

Your rights as an air passenger are protected when you fly with Austrian Airlines under EU Regulation (EC) No. 261/2004, also known as EU261. It states that if your flight is delayed or cancelled, you may be entitled to flight compensation.

Were you flying from or to the United Kingdom with Austrian Airlines? In that case, the 'The Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019' protects your rights. It's the British version of EU261, adopted by the UK after Brexit.

• Was your Austrian Airlines flight delayed? If you arrived at your final destination at least 3 hours late, you are probably eligible for flight compensation.
• Was your Austrian Airlines flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled with less than 14 days to go before departure, you might be able to claim for cancelled Austrian Airlines flight compensation.
• Regardless of the flight disruption or its cause, airlines are responsible for providing passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services (eg. free phone calls, emails, or fax messages), and, if it calls for it, accommodations including transportation. You can claim for those expenses at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go ahead and purchase what you need — they will have to pay you back those expenses (as long as they are within reason).

Keep in mind: If your flight was delayed or cancelled due to an "extraordinary circumstance", such as bad weather conditions, you will not be entitled to flight compensation because the airline must be liable for the flight disruption in order to compensate passengers. Use our free, non-obligated Claim Calculator to find out if you are entitled to compensation!

I was flying to a non-EU country with Austrian Airlines. Can I still claim flight compensation?

Yes, you can. Austrian Airlines operates within the European Union. As a result, EU261 applies to all Austrian Airlines flights that are delayed or cancelled.

However, if you were flying with a non-EU/non-UK airline, the situation might be different. Details can be found in the table below.

How much Austrian Airlines compensation can I get for a delayed or cancelled flight?

The amount of compensation depends on the flight distance. Keep in mind the amounts are per passenger.

When can I get compensation for my delayed Austrian Airlines flight?

You may be entitled to Austrian Airlines delayed flight compensation if:

• Your flight was more than 3 hours delayed
• The airline is the party at fault for the delay

When can I claim compensation for my cancelled Austrian Airlines flight?

You may be entitled to compensation for a cancelled flight if:

• Your flight was cancelled less than 14 days before the departure
• The airline is the party at fault for the cancellation. You must also consider extraordinary circumstances, such as bad weather or natural disaster — if these extraordinary circumstances apply to your flight disruption, you may not be eligible for compensation.

When can I claim a refund for my cancelled Austrian Airlines flight?

You may be entitled to refund for a cancelled flight if:

• The airline did not offer any alternative flights
• The airline did offer an alternative flight but you declined the offer

Can I get flight compensation if I cancel my Austrian Airlines flight?

If you decide on your own accord to cancel your Austrian Airlines flight, you should be aware that you may not be eligible for flight compensation under EU and British air passenger rights regulations. For further information on Austrian Airlines’ refund and compensation policies, please browse their website or reach out to their customer service.

What do I do if I missed my connection flight due to an Austrian Airlines delay or cancellation?

In accordance with EU and British air passengers rights laws, if both flights were booked under the same reservation/ticket and the delay or cancellation falls under the mentioned criteria, you could be entitled to compensation and/or a ticket refund.

Should I accept a travel voucher from Austrian Airlines instead of a refund?

We do not advise accepting a travel voucher instead of a monetary refund. The most important reasons for that are:

1. Accepting a travel voucher binds you to fly with the same airline again. In addition, the airline usually assigns a strict time limit for redeeming the voucher.
2. If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund — in other words, your money will be forfeited.

Can I claim compensation for an overbooked Austrian Airlines flight?

Overbooking is happening more than you could think! Airlines frequently sell more tickets than there are seats on the plane, and if they can't find enough volunteers to give up their reservations, people may be denied boarding against their will.

Extraordinary circumstances — can Austrian Airlines deny me compensation?

We call extraordinary circumstances situations in which the airline is not to blame for the delay or cancellation. If any of the following conditions apply to your Austrian Airlines flight delay or cancellation, you may not be eligible for flight compensation:

• Severe weather conditions, such as dense fog, heavy rain, or thunderstorms.
• A strike caused by workers within the aviation industry (eg. baggage handlers). However, it’s important to note that an Austrian Airlines strike caused by workers associated with the airline (eg. pilots) is NOT considered an extraordinary circumstance. 
• A collision between the aircraft and birds or other foreign objects.
• A flight delay or cancellation caused by an ill or unruly passenger.

You should be aware, however, that airlines sometimes claim that extraordinary circumstances occurred when they did not! They do so in the hope of avoiding paying out flight compensation to passengers.

Claim your Austrian Airlines compensation and refund today with the help of Flight Delayed UK to increase your chances of success. We will thoroughly investigate your claim and hold the airline accountable. We only work on a 'no win, no fee' basis for your convenience.

How long do I have to claim my Austrian Airlines compensation and refund?

If you are flying to or from the United Kingdom, you have 6 years to claim Austrian Airlines flight compensation or a refund. Scotland is an exception, as you have 5 years to claim there.

Local laws will apply if your itinerary does not include the United Kingdom.

Use our free Claim Calculator to see if you can still get compensation from Austrian Airlines.

How long will it take to get my Austrian Airlines compensation?

Passengers who file Austrian Airlines refund and compensation claims with us usually receive their money within a few weeks or months.

If the airline is unresponsive and/or the claim must be taken to court, the wait time could be longer — from an additional few months or even years.

Regardless of how long your claim process takes, our legal experts will keep in touch with you every step of the way and keep you informed of any significant changes to your claim.

How to claim Austrian Airlines compensation?

First, determine whether you are entitled to flight compensation or a refund. Using our Claim Calculator, you can do it in under a minute.

If you are entitled to flight compensation and/or a refund, you can choose to leave the rest to our team of experts, allowing you to relax while we ensure you receive the compensation you deserve.

You'll need a few more minutes to make sure you've uploaded all of the necessary documents to our platform. Our legal team will then assess your claim, prepare legal documentation, contact the airline's decision-makers, and, if necessary, take your claim to court.

Please visit our Price List page if you wish to learn more about our fees. 

If you are ready to claim, start the process right away — you can do it straight from your phone or computer!

About Austrian Airlines

Austrian Airlines is Austria's flag carrier and a subsidiary of the Lufthansa Group. The airline's headquarters are located on the grounds of Vienna International Airport. This is also their main hub. The airline flies to destinations in Austria, but also all over Europe, the Middle East, Africa, Asia, the Americas and the Caribbean.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation