Claim Turkish Airlines compensation for delayed or cancelled flight

What are my rights in the event of a delayed or cancelled Turkish Airlines flight?

If you have experienced flight cancellations or delays with Turkish Airlines, it's important to remember that British regulations safeguard your rights as an air passenger. In specific situations, according to both the British and EU laws, you may be eligible for compensation of up to £520 as well as a complete refund of the ticket cost of your cancelled Turkish Airlines flight.

• Was your Turkish Airlines flight delayed? If you arrived at your final destination at least 3 hours late and your flight departed from the EU/UK, you are most likely entitled to flight compensation.
• Was your Turkish Airlines flight cancelled? If you did not take an alternative flight offered by the airline or if the airline did not offer any alternative flights, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure and was supposed to depart from the UK/EU, you might be entitled to cancelled flight compensation.
• Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services (e.g. free email, phone calls, or fax messages), and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).

Warning: If your flight was delayed or cancelled because of “extraordinary circumstances”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.

Check your Turkish Airline flight status 

To stay updated on possible flight disruptions with Turkish Airlines, it is advisable to regularly check your flight status on their website or the official website of the airport. By staying informed, you can be prepared and minimise any unexpected complications that may arise.

Check our table below to see if your recently delayed or cancelled flight is already visible!

Use our free and no-obligation Claim Calculator to see if you are entitled to compensation — you'll know if you're eligible for Turkish Airlines delayed flight compensation in less than a minute. If you are eligible, we can handle the entire claim procedure for you on a "no win, no fee" basis. We will even go to court to defend your rights!

Turkish Airlines compensation for delayed flight 

Under the British and European flight compensation regulations, if a Turkish Airlines flight from the UK/EU is delayed by more than 3 hours, you are entitled to Turkish Airlines delay compensation. The airline must be the party at fault for the delay.

Turkish Airlines compensation for cancelled flight 

According to the British and EU regulations, you might be eligible for Turkish Airlines cancelled flight compensation of up to £520, a ticket refund, or both, depending on your Turkish Airlines cancellation circumstances.

When can I claim compensation for my cancelled Turkish Airlines flight?

To be able to claim compensation for your cancelled flight, your Turkish Airlines flight must be departing from the UK/EU.

If this is the case, then the cancelled Turkish Airlines flight must follow one of the two criteria below:

1. Turkish Airlines flight was cancelled less than 14 days before the departure date.
2. Turkish Airlines is at fault for the cancellation. 
3. To be able to claim compensation for your cancelled flight, your Turkish Airlines flight must be departing from the UK/EU.

See the "Extraordinary Circumstances" section of this article for more information.

When can I claim a refund for my cancelled Turkish Airlines flight?

If your Turkish Airlines flight from the UK/EU got cancelled, you can get a refund if:

• The airline did not offer you an alternative flight
• The airline did offer you an alternative flight, but you decided not to take it

Can I get flight compensation if I cancel my Turkish Airlines flight? 

Passengers should be aware that cancelling a Turkish Airlines flight does not automatically ensure compensation or refunds. It is advisable to refer to Turkish Airlines' policies to understand the available options for potential compensation in case of flight cancellations.

Can I claim compensation if I missed connecting flight due to Turkish Airlines' delay or cancellation?

In the event of a flight delay or cancellation causing a missed connecting flight, you can claim compensation if you booked both flights at the same time and have them on the same ticket/reservation. As long as both flights are on the same ticket/reservation, it does not matter whether they are handled by the same or two different airlines and you could qualify for compensation and/or a refund for the entire journey.

How much Turkish Airlines compensation can I get for a delayed or cancelled flight?

You might get Turkish Airlines compensation if your delayed or cancelled flight departed from the UK/EU. The amount of compensation is determined by the distance of your flight:

Can I get compensation if my disrupted Turkish Airlines flight departed from Turkey?

Yes, you can. However, in such a case, the separate Turkish regulations will apply, and not the EU261 or UK261 laws.

The Turkish Regulation on the Rights of Air Passengers, also known as SHY or SHY-PASSENGER, was issued by by the Turkish Directorate General of Civil Aviation back in 2011, and is in many points aligned with its EU equivalent. 

In addition to international flights departing from and arriving in Turkey, the SHY-PASSENGER regulation covers also national flights between Turkish cities. In the event of a disruption of such a national flight, passengers can claim compensation of equivalent flights of 100 euro.

Am I still eligible for Turkish Airlines flight compensation if I’m flying to the UK or EU?

Following are the two circumstances under which you are eligible for flight compensation:

1. The airline is headquartered in the UK or EU
2. The airline is not headquartered in the UK or EU, but it took off from the UK or EU

Since Turkish Airlines is a non-EU airline, your rights to flight compensation are not covered by the British and EU legislations if you are flying to UK/EU. You need to be travelling from the UK/EU to be eligible for flight compensation.

See the table below for more details about when you can get flight compensation as a UK/EU air passenger.

Extraordinary circumstances — can Turkish Airlines deny me compensation?

When the delay or cancellation was caused by a third party or force majeure, Turkish Airlines has the authority to decline compensation. Such situations are referred to as extraordinary circumstances.

Some of the most common extraordinary circumstances that allow Turkish Airlines to deny your claim are:

• Extreme weather conditions, such as thunderstorms and dense fog.
• A strike, specifically caused by the workers within the aviation industry not related to the airline (eg. baggage handlers). Keep in mind that a Turkish Airlines strike caused by workers associated with the airline is NOT considered extraordinary circumstances! 
• Natural disasters, such as floods, wildfires, and hurricanes.

However, keep in mind that if your Turkish Airlines flight was not departing from the UK or the EU, you won’t be entitled to flight compensation under the British and European regulations. Also, airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case. They do it to avoid paying out compensation.

Don’t let the airline trick you. Check if you are eligible in just a minute using our Claim Calculator.

How long do I have to claim my Turkish Airlines compensation and refund?

You have 6 years to claim compensation and refund if you flew from the United Kingdom. The exception is Scotland, where you have 5 years to claim.

Check if you can still get compensation and a refund from Turkish Airlines with our free Claim Calculator.

How long will it take to get my Turkish Airlines compensation / Turkish Airlines refund?

Passengers who use Flight Delayed UK to seek flight compensation or a flight ticket refund typically receive their money within a few weeks or months.

However, if the airline is unresponsive and/or the claim must be filed in court, the wait time could be extended by several months or even years.

Rest assured, however, that no matter how long the claim takes, our team will keep you informed of any significant developments in your case and will be available to answer any concerns you may have.

How to claim Turkish Airlines compensation / Turkish Airlines refund?

First, determine whether you are eligible for Turkish Airlines compensation or a refund if your flight was from the UK/EU. You can do that in a few steps by using our Claim Calculator.

If you are qualified for flight compensation and/or a refund, you can choose to delegate the process to our team of legal professionals, allowing you to relax while we ensure you receive the money you deserve.

It will only take a few minutes to upload all the required documents on our platform. Our legal experts will then take over from there, assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court.

About Turkish Airlines

Turkish Airlines is the Turkish national airline founded in 1933. Their headquarters are based in Istanbul, Turkey. Some of their subsidiaries are Air Albania, SunExpress, or Turkish Cargo. In May 2022, they were flying to 336 destinations worldwide and inaugurated their new airport: Rize-Artvin.

In 2020, Turkish Airlines ranked 12th most on-time airline globally with an on-time performance of 76,72%.

Useful links

• Antalya airport compensation
• Istanbul flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding flight compensation in the case of denied boarding