Get Etihad flight compensation for your delayed or cancelled flight!

Check your Etihad Airways flight status 

Stay informed about possible flight disruptions with Etihad Airways Airways by checking your flight status on their official website or the website of your departure/arrival airport. Being prepared can help minimise unforeseen issues.

Check out the disrupted flights table below. Do you see your Etihad flight? Then you might be able to claim compensation!

[INSERT DISRUPTED FLIGHT TABLE HERE]

Your rights in the event of a delayed or cancelled Etihad Airways flight

If you have experienced flight cancellations or delays with Etihad, it's important to remember that British regulations safeguard your rights as an air passenger. In specific situations, according to the British and EU regulations, you may be eligible for compensation of up to €600 and a complete refund of the ticket cost for your cancelled Etihad Airways flight.

• Was your Etihad Airways flight delayed? If you arrived at your final destination at least 3 hours late and your flight departed from the EU/UK, you are most likely entitled to flight compensation.
• Was your Etihad Airways flight cancelled? If you did not take an alternative flight offered by the airline or were not offered any alternative flight, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure and was supposed to depart from the UK/EU, you might be entitled to cancelled Etihad flight compensation.
• Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services (free phone calls, emails, or fax messages), and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).

Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, such as bad weather, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.

Can I still claim compensation if my Etihad Airways flight departed from a non-EU country?

Your rights to flight compensation are only protected by the British and European regulations if the airline is headquartered in EU/UK or departed from EU/UK.

Because Etihad Airways is a non-EU airline, your delayed or cancelled flight must have departed from an airport in the UK or the EU in order for you to be eligible for Etihad flight compensation.

Check out the table below for more information:

When can I claim compensation for a delayed Etihad flight?

You are eligible for Etihad flight delay compensation if:

• Your Etihad Airways flight from the UK/EU was delayed by more than 3 hours
• The airline is the party at fault for the delay; Learn more about this in the Extraordinary Circumstances section of this article

To check if you are eligible for Etihad Airways compensation, use our no-obligation Claim Calculator. If you happen to be eligible, our team can then handle the entire claim process for you. To get your money for you, we will even fight for your rights in court!

When can I claim compensation for my cancelled Etihad Airways flight? 

Was your Etihad flight cancelled? You are eligible for a cancelled Etihad flight compensation if:

• Your Etihad Airways flight from the UK/EU was cancelled less than 14 days before the departure date
• The airline is the party at fault for the delay; Learn more about this in the Extraordinary Circumstances section of this article

Remember that since Etihad Airways is a non-EU airline, the right to compensation only applies to flights departing from the UK/EU.

When can I claim a refund for my cancelled Etihad Airways flight?

If your Etihad Airways flight from the UK/EU got cancelled, you can claim for Etihad refund if:

• The airline did not offer you an alternative flight
• The airline did offer you an alternative flight, but you decided not to take it

Can I get Etihad flight compensation if I cancel my Etihad Airways flight? 

Please be aware that cancelling a flight with Etihad Airways Airways does not automatically guarantee entitlement to Etihad flight cancellation compensation or refunds. Etihad Airways Airways follows a cancellation policy that usually allows cancellations within 24 hours of booking, making passengers eligible for a refund. However, cancelling beyond this timeframe may limit the possibility of receiving a refund. For precise information on potential compensation options for flight cancellations, we recommend referring to Etihad Airways Airways' specific policies.

Can I claim compensation if I missed my connection flight due to a delay or cancellation of Etihad Airways flight?

If your Etihad Airways flight is delayed or cancelled, causing you to miss a connecting flight that was booked together under the same ticket/reservation, you may qualify for Etihad flight compensation and/or a refund for the entire journey, based on specific criteria. Check your eligibility for flight compensation with our free Claim Calculator! 

How much Etihad Airways compensation can I get for a delayed or cancelled flight?

The amount of compensation is determined by the distance of your flight:

Extraordinary circumstances — can Etihad deny me compensation?

Etihad might deny compensation even though your flight was 3 hours delayed or cancelled fewer than 14 days before the departure. Airlines must be at fault for the delay or cancellation for you to be able to claim flight compensation. If a third party or a force majeure caused the delay, we are talking about extraordinary circumstances and the airline can deny your flight compensation claim.

Some of the most common extraordinary circumstances that allow Etihad to deny your claim are:

• Bad weather conditions (e.g. severe fog or thunderstorms) 
• A strike caused by workers within the aviation industry (e.g. baggage handlers). It’s important to note that a Etihad strike caused by workers within the airline (e.g. pilots, flight attendants) is NOT considered an extraordinary circumstance.
• Political circumstances (e.g. terrorist attack)
• A collision between the aircraft and birds or other foreign objects.
• Natural disasters (e.g. wildfires, volcanic eruptions, or hurricanes)

Airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case! They do it to avoid paying out compensation.

How long do I have to claim my Etihad flight compensation and refund?

The delay depends on three different laws:

• The law of the country of departure
• The law of the country of arrival
• The law of the country where the airline is headquartered

In general, if your flight was departing from the UK, you have 6 years to claim flight compensation and refund.

When flying from another country, different time limits may apply: let’s imagine you had an Etihad flight from Amsterdam to Abu Dhabi. In such an event, you will only be able to claim based on Dutch law which states that you have 2 years to claim flight compensation.

How long will it take to get my Etihad flight compensation?

Passengers who use Flight Delayed usually receive their money in a few weeks or months.

If the airline is unresponsive and/or the claim must be taken to court, the wait time could be extended by several months to several years.

If you decide to file a claim with Flight Delayed, our team of experts will regularly contact you to share important developments and will always be available to answer any questions you may have.

How to claim Etihad compensation?

Flight Delayed is the fastest and most reliable way to claim flight compensation!

It will only take a few minutes to upload all required documents to our platform. Our legal team will then check and analyse your claim, prepare legal documents, contact the airline, and, if necessary, take your claim to court.

About Etihad

Etihad is the second-largest airline in the United Arab Emirates after Emirates. They were founded back in 2003. The airline is offering flights to 66 worldwide destinations in India, Asia, Australia, Europe, the Middle East, Africa and North America.

From Europe, Etihad has flights departing from all main airports such as London, Amsterdam, Paris, and Rome but also Athens, Brussels and Geneva.

Etihad has maintained an exceptional 80% on-time arrival performance since April 2022, as per OAG's Punctuality League. This positions Etihad as one of the Middle East's most punctual airlines, with one of the lowest cancellation rates worldwide.

Useful links

• Gulfair flight compensation
• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation