Claim your ITA Airways compensation for cancelled and delayed flights

Check your ITA Airways flight status

We encourage you to constantly check the status of your flight before heading to the airport so that you are prepared for any last-minute alterations to your schedule. To find out about all the most recent adjustments to your ITA Airways flight, go to the airline's website, the airport's website, or a flight tracking website.

Check out the recently disrupted flights table below! If you find your ITA Airways flight, you may be entitled to ITA Airways compensation. If not, you can still find out the eligibility for compensation by using our free, non-obligated claim calculator!

European air passenger rights — protection in case of a delayed or cancelled ITA Airways flight

European Regulation (EC) No. 261/2004 protects passengers in the event of a cancelled or significantly delayed flight.

• If your ITA flight was cancelled fewer than 14 days prior to departure, you might be entitled to compensation. Additionally, if your ITA Airways flight was cancelled and you were not offered any alternative flights by the airline or did not take the offer, you might also be entitled to a refund.
• If your ITA Airways flight is delayed by at least 3 hours, you are entitled to compensation of up to €600 as both the British and EU regulations state.

Although the United Kingdom is no longer a member of the European Union, the regulation has been adopted into British law after Brexit as 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’. This means British passengers retain the air passenger rights they enjoyed while being part of the EU.

I am travelling outside of the UK/EU with ITA Airways. Am I still eligible for compensation?

Yes! Because ITA Airways is an airline headquartered in Europe, the European regulations apply to all of its flights, including inbound and outbound flights to non-EU destinations.

This means you are protected in the event of a cancelled or delayed ITA flight even if you were flying with ITA Airways to a non-EU country, such as the United States.

However, if you are flying to a non-EU destination with a non-British/non-European airline, the European regulations cover only your flights from the UK or fromEurope. See the table below for more info.

How much ITA Airways compensation can I get for a delayed or cancelled flight?

The exact value of this compensation depends on the distance of your flight.

When can I claim ITA Airways compensation for a delayed ITA Airways flight?

You might be entitled to compensation for your delayed ITA Airways flight if:

• The ITA Airways flight was delayed by more than 3 hours
• ITA Airways is the party at fault for the delay. Keep in mind that if the delay is caused by extraordinary circumstances, such as bad weather, you may not be entitled to compensation. Check out the “extraordinary circumstances” section later in this article.

When can I claim ITA Airways compensation for my cancelled ITA Airways flight?

You might be entitled to compensation for ITA Airways cancelled flights if the ITA flight was cancelled less than 14 days before the departure, or the ITA Airways is the party at fault for the cancellation. 

However, it’s imported to note that if the cancellation is caused by extraordinary circumstances, which are later explained in this article, you may not be entitled to compensation.

When can I claim a refund for my cancelled ITA Airways flight?

You might be entitled to a refund for your cancelled ITA Airways flight if the ITA did not offer you an alternative flight or the ITA did offer you an alternative flight, but you declined it.

Check out the table below for more detail!

Can I get flight compensation if I cancel my ITA Airways flight?

If you decide to cancel your ITA Airways flight, you might not be eligible for flight compensation under British/European air passenger rights legislation. Visit ITA Airways' website or get in touch with their customer service department to find out more about their compensation and refund procedures.

Can I claim compensation if I missed my connection flight due to an ITA Airways flight delay or cancellation?

Did you miss your connection flight due to ITA Airways flight delay or cancellation? You may be entitled to compensation and/or a ticket refund if you booked both flights under the same reservation, provided that the delay or cancellation satisfies the necessary conditions.

Extraordinary circumstances — can ITA Airways deny me compensation?

Unfortunately, passengers are still too often denied compensation and refunds. You should be aware, however, that there are only a few exceptional cases in which the airline can rightfully deny your claim. We call these extraordinary circumstances, which usually happen when a third party or an unforeseen incident, instead of the airline, is to blame for the delay or cancellation.

Some examples of the most common extraordinary circumstances are bad weather conditions (eg. dense fog, strong winds, or heavy rain), natural disasters, such as earthquakes, wildfires, and volcanic eruptions, a delay or cancellation caused by an ill or unruly passenger, and a strike caused by workers within the aviation industry not related to the airline (eg. baggage handlers). 

However, keep in mind that an ITA Airways strike caused by workers within the airline (eg. pilots, flight attendants) are NOT considered an extraordinary circumstance and you can claim compensation!

Rest assured, there's no need for you to investigate the cause of your delayed or cancelled flight. Our team of experts will take care of this for you, conducting a thorough analysis of both internal and external aviation data to ensure you receive your compensation for the flight.

How long do I have to claim my ITA Airways compensation and refund?

If you are flying from/to the UK, you have 6 years to submit your ITA refund or compensation claim.

If you are flying between countries other than the UK, your time to submit the claim depends on local rules.

Use our free Claim Calculator to check whether you can still submit your ITA compensation or refund claim.

How long will it take to get my ITA Airways compensation / ITA Airways refund?

At Flight Delayed, thanks to our years of experience in assisting passengers and good relationships with many airlines, we are able to give your claim the attention it needs to be successful.

Many of the passengers we help receive their compensation and refunds even within a few weeks or months.

However, you should be aware that if the airline is unresponsive or we have to take the case to court, it might take longer to get your money. Thankfully, we work on a ‘no win, no fee’ — which means we will only take our fee after the airline actually sends your money. We will also update you on any developments in your case and fight for your rights until the very end.

How to claim ITA Airways compensation and refund?

First, make sure you are indeed entitled to ITA refund or compensation using our free, non-obligated Claim Calculator.

Afterwards, you can either submit the claim by yourself or let us handle all the paperwork for you — you just need to upload all relevant documents using our online system, and we will take it from there, handling all the paperwork and legal proceedings for you!

With legal teams in 9 countries, a 98% success rate in courts, and 10+ years of experience, we believe we are the best people to handle your ITA refund or cancellation claim. For your convenience, we operate exclusively on a ‘no win, no fee’ basis.

About ITA Airways

Alitalia, the national Italian airline and the go-to choice of popes, ceased its operations in October 2021. After years of financial problems, the Italian government decided to shut the company down and — with an agreement from the EU — open a new, debt-free airline.

ITA (Italia Trasporto Aereo) officially commenced operations on the 15th of October 2021. The new Italian airline is significantly downsized compared to Alitalia. The airline currently operates only part of the routes previously operated by Alitalia, has 52 jets (less than half of Alitalia's fleet) and hires 2,800 employees (about a fourth of Alitalia's workforce).

However, the management of ITA Airways already has plans to expand the airline’s operations. New routes are planned for early spring 2022, including two new destinations in the United States (Los Angeles and Washington, D.C.).

Interestingly, despite the fact that ITA has purchased rights to the Alitalia brand for €90 million, the new airline will not be adopting its predecessor’s name. The name has most likely been purchased only to prevent competitors from acquiring it.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation