Was your HiSky flight delayed or cancelled? Get compensation up to €600!

What are my rights in the event of a delayed or cancelled HiSky flight?

We understand that not everyone is aware of what our passenger rights are. Let’s break it down. Under EU Regulation (EC) No. 261/2004, commonly known as EU261, passengers flying with EU airlines or departing from the EU may be entitled to compensation. The UK also has an equivalent (UK 261): 'The Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019'. This was designed so that travellers going to and from the UK were also protected after Brexit occurred. 

What does this mean for your HiSky flight disruption?

• Did you experience a HiSky delay? If your delay to your destination was a minimum of 3 hours, you are probably entitled to flight compensation.
• Did you experience a HiSky flight cancellation? If the flight was cancelled less than 14 days before your departure, you may be entitled to a HiSky cancelled flight compensation.  If your flight was unexpectedly cancelled and you did not accept an alternative flight offered by HiSky, you are also eligible for a refund.
• “Right to care” is the special assistance airlines are required to offer in case of a disruption, no matter the cause. This includes: food and beverage vouchers, communication services, and, if necessary, accommodations and transit. To claim these, you have to go directly to the airline’s service desk at the airport. If HiSky refuses to give you a voucher, buy what you need (we recommend keeping the receipts), and they will have to pay you back for your expenses (as long as they can be justified and are within reason).

Note: There are certain circumstances when airlines are not liable for your flight disruption. These are “extraordinary circumstances”. For you to be eligible for compensation, the disruption needs to be solely the airline’s responsibility. However, this does not impact your right to refund, or your “Right to Care”, these can be claimed regardless.

Travelling outside of the UK/EU with HiSky. Can I still get compensation?

This question depends on which subsidiary of the airline you are flying with. 

Indeed, HiSky has two subsidiaries: one in Romania, and one in Moldova.

If you are flying with HiSky Europe (based in Romania), you have the same rights as other EU airlines. In this case, all EU and UK 261 laws apply to you, regardless of where you landed or departed from.

On the other hand, if you are flying with HiSky (titular), it is not considered an EU airline, as it is based in Moldova. In this case, only flights departing from EU or UK countries are eligible for compensation and/or refund.

See the table below for a more comprehensive summary.

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

HiSky compensation for a delayed flight

Has your HiSky flight been delayed? Keep reading to find out the conditions of eligibility for compensation. Depending on certain circumstances, you may be eligible for up to 600€ per passenger! Here are the criteria: 

1. Duration of the delay: The delay must exceed 3 hours.
2. Reason for the delay: The cause of the delay must be due to circumstances within the airline’s control.

The delay may have been caused by “extraordinary circumstances” - circumstances that were out of the airline’s control. In these cases, compensation may not be possible.

When can I claim compensation for my cancelled HiSky flight?

Similarly to delays, if your HiSky flight was cancelled, you may be eligible for compensation. There are also certain criteria to meet for eligibility.You may also be eligible for compensation from additional fees that you may have incurred because of the cancellation. Does your HiSky flight meet the following criteria? 

1. Your flight was cancelled less than 14 days before you were scheduled to depart, AND,
2. The cancellation was the airline’s responsibility, and not “extraordinary circumstances”.

Can I claim a refund for my cancelled HiSky flight?

You are eligible for a refund of your HiSky flight if your flight was cancelled, and you did not accept the alternative flight that HiSky offered.

Please note that sometimes you may not be offered an alternative flight at all. In this case, you can, of course, also request a refund from HiSky.

What happens if I cancel my HiSky flight myself? Am I still eligible for compensation?

In most circumstances, if you are the one who decides to cancel your flight, you are not eligible for compensation of your flight under EU and UK 261 regulations. However, always check HiSky’s refund and compensation policies on their website, or reach out to their customer service.

I missed my HiSky connection flight due to a flight disturbance

If both of your flights were booked under the same ticket reservation, and you miss one leg of your flight due to the previous being delayed or cancelled, HiSky must offer you a seat on the next flight. You may also be eligible for compensation and/or a ticket refund under the EU 261 regulations.

What happens if HiSky offers me a voucher? Should I accept?

In some cases, HiSky may offer you a flight voucher instead of a refund. At first glance, this may seem like a good compromise. However, here are a few reasons why you should consider rejecting this offer for a voucher:

1. Flight vouchers are usually subject to limitations. These can include blackout dates, expiration dates, or limited destinations. This can make it more difficult to use your voucher according to your needs and preferences.
2. Usually, accepting a voucher signifies that you trade your right to a cash refund. If, after accepting this voucher you realise that you will not be travelling, or the voucher does not suit your needs, or HiSky is in financial trouble, you may not be able to trade your voucher for a cash refund.

How to check my HiSky flight status

You can check the status of your HiSky flight by going to the airline or airport's website. By entering your flight information, you will receive real-time notifications on any changes, delays, or cancellations, keeping you well informed about the status of the journey.

I’ve experienced a delay with a HiSky flight, how much can I get?

Your total compensation amount depends on the distance of your journey. If you travelled transatlantic with HiSky, your compensation amount will be different than if you travelled domestically within, for example, Romania. Here is a breakdown of the compensation amounts:

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get 250€ per passenger
Flight between 1,500 and 3,500 km	Get 400€ per passenger
Flights of over 1,500 kilometres within the EU	Get 400€ per passenger
Flights of over 3,500 kilometres outside of the EU	Get 600€ per passenger

What happens if I can’t board a HiSky flight due to overbooking?

If your flight is overbooked and you are refused boarding, you may be entitled to a refund and compensation. HiSky is required to offer you the choice between a full refund of your ticket, or a free re-route to your destination in these situations. If your arrival time is at least 3 hours later than your original arrival time, you are also entitled to compensation by HiSky.

What happens if my flight is disrupted due to extraordinary circumstances?

In some instances, flight disruptions can occur due to circumstances that are beyond the control of the airline. These extraordinary circumstances usually exempt airlines from providing compensation to their passengers, as the situations were not their responsibility. 

Examples of extraordinary circumstances that HiSky would use to deny your claim include the following:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
  If the strike is from the airline’s crew, it is not considered an extraordinary circumstance!
• Political circumstances, such as a terrorist attack or general security risk due to political unrest.
• Natural disasters, including volcanic eruptions and hurricanes.
• A collision between the aircraft and birds or other foreign objects.
• An ill or unruly passenger.
• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

If your claim was rejected by the airline due to “extraordinary circumstances”, but you believe that they have decided this incorrectly, you can still file your claim with Flight Delayed. Our experienced team will evaluate the circumstances of your flight disruption and help you determine if the airline's claim of extraordinary circumstances is valid or if you are still entitled to compensation under applicable regulations.

 I want to claim for a flight that happened a long time ago. What are the time restrictions for filing HiSky flight compensation claims?

If you've experienced a delayed, cancelled, or overbooked HiSky flight and believe you are eligible for compensation or a refund, it's important to be aware of the time limit for making your claim.

The time restriction is dependent on the country of your itinerary. Every country has different timeframes for allowing claims to be submitted. For example, if you are flying from London, you will have up to 6 years to claim compensation under British regulation. However, if you are flying from Paris, you will only have 5 years to claim your compensation, based on the French law.

How long does it take to get my HiSky compensation?

The timeline for receiving your HiSky flight compensation or refund can vary depending on various factors. In general, it may take anywhere from a few weeks to a couple of months to receive your flight compensation or refund.

However, there are some situations where the airline does not respond, which delays the whole process. Sometimes, complications can also arise due to particular situations which require further legal action. In these cases, the claim process can take longer, anywhere between a few months to a few years. We therefore ask for your patience during these times. Our legal experts do all they can to keep working on your claims, even if they take years.

 How to claim HiSky flight compensation or refund?

If you've experienced a delayed or cancelled flight with HiSky, Flight Delayed is here to assist you in claiming the compensation and refund you deserve. Our team specializes in handling flight compensation cases, and we manage the entire process on your behalf.

To start the process for your HiSky claim, you can start by filling in your flight information and any relevant documents using our Claim Calculator. Our legal team will evaluate your claim’s eligibility for compensation. If we determine that you have a valid claim, we will take charge of the entire process, including communication with the airline, gathering necessary evidence, and pursuing legal action when required.

With Flight Delayed, you can relax knowing that we will be fighting for your passenger rights and diligently work towards securing your deserved compensation. Take the first step towards claiming what you’re owed today.

About HiSky

HiSky is a Moldovan airline established in 2019. It specialises in low-cost flights, mainly within Europe, but with certain flights travelling trans-atlantic. HiSky has slowly grown over the years after a complicated start post-COVID-19. It now serves 17 countries, and plans to expand to new destinations in the coming years. Popular destinations include many Romanian cities, as their main hubs for their European subsidiary are in Romania. Two of their main destinations are Paris (Paris Beauvais Airport - BVA) and Dublin (Dublin Airport - DUB). It currently has one transatlantic flight to New York City, with a route to Chicago opening up in June 2026.