How to claim compensation if your Austrian Airlines flight has been delayed or cancelled
If you were travelling from or in Europe, or even to Europe from anywhere with a European airline, your rights are protected by EU regulations. Specifically, Regulation EC 261/2004. It’s based on what is set on said regulation that you can claim compensation for the time you’ve lost due to your flight having been delayed, cancelled or if you’ve been denied boarding due to an overbooking.
What are my rights when flying with Austrian Airlines?
Because Austrian Airlines are registered as a European carrier, your rights are covered in every single one of their flights. As a passenger of Austrian, you have two main rights regarding the disruption of your flight: To be taken care of in the even of long delays and to receive compensation.
Was your flight cancelled because of the coronavirus? Then you are entitled to the refund of your ticket or booking!
The aviation sector has been severely affected by the coronavirus outbreak. This obviously has consequences for air traffic and airlines, but it is precisely now that the rights of air passengers are of importance. The European Commission has confirmed that in the event of a flight being cancelled, airlines must give passengers a choice between receiving travel vouchers or the reimbursement of the ticket costs.
Coronavirus: What are my rights when a flight is cancelled?
If your flight is cancelled because of the coronavirus, you are entitled to a complete refund of your ticket. European Regulation EC 261/2004 obliges the airline to refund the full price of the ticket within 7 days in case of a cancelled flight. Currently, many airlines and travel agencies only offer vouchers that can be used to book a new flight in the future. However, this voucher policy is not in compliance with European legislation. In addition, vouchers often do not provide any guarantee. If an airline goes into administration, passengers holding a travel voucher will lose their money.
What am I entitled to if my flight is cancelled due the ongoing COVID-19 crisis?
If your flight is cancelled because of the coronavirus outbreak, you are not entitled to compensation. However, you are in fact entitled to the full refund of your ticket. The coronavirus crisis is considered an extraordinary circumstance, which exempts the airline from the obligation to compensate passengers for the cancellation of their flight.
Important: supplementary compensation is not the same as the right to the reimbursement of the ticket! Even when affected by the coronavirus outbreak, airlines are legally obliged to refund the full amount within 7 days after the flight cancellation.
I have already received a voucher, can I still opt for the refund of my flight?
Even if the airline has already offered you a voucher, you can make a claim for the full refund of your booking's price. If you have purchased your booking with other amenities (package travel) you are still entitled to the refund of the whole package.
Flight-Delayed.co.uk will be happy to help you claim the refund of your cancelled flight or booking
Unfortunately, we see too often that airlines still fail to comply with the legal obligations. Passengers are forced to accept vouchers when they are actually entitled to a refund of their fare.
Flight-Delayed.co.uk will be happy to help you claim the full refund. From submitting the claim to taking the airline to the courts in the event of non-payment. Since 2010, we have been committed to upholding the rights of affected air passengers throughout Europe. Fill in your flight details and find out immediately whether you are entitled to the refund of your ticket. In just 3 minutes you can submit your claim on a 'no win, no fee' basis. Should the airline obstruct the process, we will take them to court if necessary. All legal costs are covered by our win fee — for more details, visit our Price List page.
When am I entitled to receive compensation?
In order to first be able to claim said compensation, your route must apply according to the regulation. However, if you were flying with Austrian, then they will have to acknowledge your rights always. Furthermore, you’ll be entitled to compensation if the reason for your flight’s delay or cancellation can’t be considered an extraordinary circumstance. Below you’ll find a more in-depth explanation regarding the conditions that must be met.
Conditions that apply when claiming compensation from Austrian Airlines:
- The flight route: The European Regulation states that when the flight is operated by a European airline (like Austrian), you can claim compensation as long as your flight takes off and/or arrives at an airport in Europe.
- Circumstances: The European Regulation states that in order to claim compensation for a flight delay, cancellation or incident of denied boarding; the disruption must not have been a result of any extraordinary circumstances.
- The deadline for claiming compensation: in the United Kingdom and Ireland, it is possible to claim compensation for up to 6 years after the date of the flight. The timeframe varies depending on the European country.
- Total time of delay: You must have arrived at your final destination with a delay greater than three hours (two if your flight has been cancelled) in order to be eligible for receiving compensation.
Passenger assistance and care in case of a long delay or cancellation:
Austrian Airlines should provide you with the corresponding care in the event of a long delay or flight cancellation. This may include the following
- Meals and drinks
- Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
- Hotel accommodations if necessary (one or more nights) and transport from the airport to the hotel
If you do not receive this kind of assistance and you are obliged to incur in extra expenses, you have the right to be reimbursed. So remember to keep your itemised invoices and receipts. Your request for reimbursement may also be attached to the claim for compensation.
How much money can I get if Austrian Airlines delayed or cancelled my flight?
The answer to this questions is quite straight forward. It depends on the distance you were travelling. The amount of compensation is set by EC Regulation 261/2004 and is defined by the flight’s itinerary and the distance between the airport of departure and arrival. This takes into account the whole trip, including connecting flights. So the distance between your initial airport of departure and your final destination will determine the amount of compensation you may receive:
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to £224.00
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £358.00
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £538.00
Please be advised that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the amount of compensation is reduced by half. The total amounts are defined in euros in the regulation and are the following: €250, €400 and €600.
Here’s all you need to know on how to claim compensation from Austrian Airlines
These are our top recommendations and things to keep in mind when being affected by an Austrian disruption:
Keep a copy of your travel documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Save the information of your disrupted Austrian flight
- Flight number
- The flight schedule (arrival & departure hours)
- Length of the delay (final departure and arrival time)
Try to find out the reason for the flight’s delay or cancellation
- Ask Austrian’s staff and crew
- Check the weather
- Check if other flights are delayed or cancelled (arriving at or departing from the same airport)
Check your flight for free with our claim calculator
Enter the date and flight number of your Austrian flight in our claim calculator to see if you can claim compensation for your delay or cancellation. You will also find out immediately how much compensation you may receive.
Claim your compensation from Austrian Airlines
If you want to maximise your probability of being compensated for your Austrian flight’s delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. Very often, airlines make the process as complicated as possible to scare away passengers claiming compensation. They also overuse the argument that a disruption has been caused by an extraordinary circumstance.
Fortunately, we have the right tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the airline to court if necessary and all of the costs will be covered by our win fee. If you wish so, we will take care of everything and help you assert your rights!
Austrian rejected your claim for compensation? We’ll take care of it
If you’re uncertain if your flight delay or cancellation qualifies, once you’ve submitted your claim our team of experts will verify the conditions and assess your situation. If your claim has already been rejected by Austrian, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often they wrongly assess the situation and reject perfectly valid claims, so don’t give up so easily and don’t worry, we’re here to help you!
History of Austrian Airlines
The airline came to be as the result of the merger between two main airlines of Austria back in 1957, Air Austria and Austrian Airways. The latter was founded almost 100 years ago, so Austrian’s history can be traced back to 1923. The Austrian flag carrier was sold to Lufthansa Group by the Austrian government in 2009, but not only after having received permission by the European Commission. Since then, it has continued to operate flight to more than 100 destinations with a fleet of more than 80 aircraft.
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