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Thomson Airways: what to do if your Thomson flight is delayed, cancelled or overbooked


Thomson’s network, delays and cancellations:


Thomson Airways' route network, consisting of 62 airplanes, services a total of 96 different destination. Not only is it the 3rd largest UK airline, it is also the world's biggest charter airline having transported 10.9 million passengers in 2016. However, by the end of 2017 Thomson changed its legal name to TUI Airlines UK in order to merge with its parent company and sister companies. The company's punctuality tends to differ often, with an arrival rate per hour of 68.22% in 2016. So you can expect some delays and cancellations when flying Thomson.


How to claim compensation for a Thomson flight delay, cancellation or overbooking


Concerning Thomson's rather unreliable schedule, like all airlines it does happen that a flight is delayed, cancelled or overbooked every once in a while. According toRegulation (EC) No 261/2004 an airline has to provide passengers with compensation if their flight is delayed for more than three hours, sporadically cancelled or overbooked. Depending on the exact circumstances, the compensation can range from £220.00 up to £530.00 per passenger. These amounts are established in euros and they are determined by the previously mentioned regulations. Keep in mind that the total amount in GBP can vary depending on the exchange rate at any given date.


Tips and recommendations to keep in mind when filing a claim with Thomson:


Claiming this can at times be difficult as carriers try to avoid paying the compensation out. Here's a few little tips to keep in mind when filing a claim:


1. Keep your documents

  • Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
  • Receipts for additional costs (e.g. taxi, food and accommodation)


2. Record your flight data

  • Flight number
  • Hours of the flight (arrival & departure schedule)
  • Length of the delay (final departure and arrival time)


3. Try to find out the reason for the delay

  • Ask Thomson Airways' staff
  • Check the weather
  • Scan if others flights are delayed


4. Check your flight with our claim calculator

  • Submit your flight details and find out how much you could get


5. Claim your compensation

Filing a claim against Thomson Airways on your own requires knowing your rights, being sure that the flight is eligible and back and forth communication with the airline. As carriers at times go to great lengths to evade paying compensation, certain claims then even have to go to court. If you would prefer not to waste your time and test your patience, just let us know as we would be more than happy to assist you. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim. Did we forget to mention our no win, no fee structure? If we need to take your case to court, we'll accept all of the risk and cover legal fees. Only if you get paid will we charge a success fee. For more details, visit our Price List page.


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Have you already checked if you are entitled to compensation via our calculator?  Have a look at our FAQ or contact us if you have any further questions!

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