Three major airlines are facing legal consequences over alleged breaches of consumer law due to their handling of passengers affected by flight disruptions. The Civil Aviation Authority (CAA) has now initiated legal actions against these 3 airlines.
This decision was made after the CAA spent 6 months fully reviewing airline policies, especially in terms of flight delay compensation.
Jet2 & WizzAir consistently refuse to pay compensations for flight disruptions. What is more, both airlines insist on a 2-year expiration date of a claim. This despite the fact that the official expiration deadline is set at six years.
Further allegations evolve around the fact that Jet2 & Aer Lingus failed to provide passengers with enough information about their rights according to the (EC) 261/2004 Regulation.
"Airlines are well aware of the support they must provide when there is disruption. Our job is not done until all airlines can demonstrate that they are providing care, assistance and compensation as required by law. We are determined to stand up for passengers to safeguard their rights, making sure all airlines consistently provide their passengers with the support and compensation they are legally entitled to." Andrew Haines, chief executive of the CAA, said.
Written by: Team Flight-Delayed.co.uk