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Morocco bans flights from the UK. Passengers are entitled to a refund.

Thursday, October 21, 2021

In a sudden announcement on Wednesday afternoon, Morocco banned flights to and from the UK, Germany, and the Netherlands due to the rising number of coronavirus cases. The majority of passengers affected are entitled to a refund.

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The Morocco flight ban took effect just before midnight and will last until further notice. Some airlines are looking into the possibility of transporting citizens stuck in Morocco back to their countries — but for now, the governments recommend looking for alternative flights via countries not affected by the ban, such as France or Spain.

Marrakesh market

Most passengers are entitled to a refund due to the Morocco flight ban

According to British and European regulations, the majority of the passengers affected by the Morocco flight ban can already claim refunds for their cancelled flights.

This applies to all passengers flying with British or European airlines (e.g. TUI, Ryanair, Wizzair) as well as those flying with Moroccan airlines (Royal Air Maroc) from Europe. Unfortunately, the European refund policy does not apply to passengers flying with Royal Air Maroc back to Europe.

You can claim your Morocco cancelled flight refund with the help of — you only need to upload relevant documents using your phone or your computer, and we will take care of all the paperwork and eventual court proceedings for you.

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Am I also entitled to flight compensation if my Morocco flight was cancelled?

Unfortunately, not in this case.

While the British and European regulations normally guarantee flight compensation in the event of a flight cancelled fewer than 14 days before the departure date, the Morocco flight ban falls under the so-called extraordinary circumstances.

The airline is offering me a voucher instead of a refund — should I accept it?

We do not recommend it. If your cancellation falls under British and European regulations, the airline owes you an actual monetary refund.

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