Tricks Airlines use to Avoid Paying Compensation

While EU law dictates that passengers are entitled to compensation when their flight is delayed or cancelled, not including extraordinary circumstances, airlines use multiple tricks to evade paying out. We here at obviously know these methods and would like to give you some insider information.

When filing a claim on your own, you could expect receiving a very interesting letter back from the airline. One which is lengthy and filled with vague, legal terms. As these can be hard to understand, the airline then deters the passengers from going further with their claim.  Even if they might still be entitled to compensation. gladly combines all of our efforts to assist such passengers and get them their just compensation.  

Another of such tricks is misinforming passengers of their scheduled time of arrival. Airlines always have an estimated time of arrival. Whether this is also reflected on passengers’ boarding passes is another thing. Often it happens that the time on a passenger’s boarding pass is a bit later than the time actually planned and shown on the airport screens. This way they are able to have some leeway with the total time of delay and calculate this in their favour. A flight which has been delayed by more than three hours entitles you to compensation. If the airline is magically able to deduce this with 15 minutes, no compensation is due. Not having the correct data thus leads passengers on the wrong path when filing for compensation.

There’s almost an endless list of tricks that airlines use to try avoiding paying compensation. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim.

If you’ve been the victim of one of the incidents described above, please don’t hesitate to contact us!