Intoxicated and sometimes aggressive passengers have become the nightmare of airlines and flight crews. These unruly passengers are the reason behind a hashtag: #notonmyflight. A tag used on social media to share terrible experiences whilst flying. If you’ve ever encountered one of this annoying co-passengers, please feel free to share your story in your preferred app.
Every 3 hours, an unruly passenger threatens your safety. Share if you don't want to travel with them! #notonmyflight.
This is the alert issued by EASA (European Union Aviation Safety Agency) in its campaign for zero tolerance for unruly passengers.
A survey conducted by IATA (International Air Transport Association), in 2015, revealed that unruly passengers are one of the main concerns of flight attendants. Just like air turbulence, or other technical problems, crew members also have to deal with formidable and irritating passengers.
While the number of incidents on board decreased slightly in 2016, in 2015 they still represented one flight out of 1205.
How is unruly behaviour defined?
The ESEA set out a set of behaviours considered to be unruly and likely to affect passenger safety and, in general, the smooth operation of a flight:
- Abusive consumption of alcohol, before or during the flight
- The use of narcotics, mixed (or not) with alcohol, before or during the flight
- Refusal to comply with the instructions given by the cabin crew
- Violent physical and verbal behaviour
Even with the decrease in incidents in the last couple of months, these types of behaviour still represent a significant number of unforeseen events to manage and severely affect airlines' operations.
In 2017, the top 3 problems on board and aircraft were the following:
- Non-compliance with smoking regulations
- Disorderly behaviour related to alcohol consumption
- Failure to comply with any other safety rules
In 2016, 9,837 incidents were reported. One in 1424 were robberies, something particularly alarming. And in 2018, there was another 34% increase in incidents compared to the previous year.
Victims: What are your rights as air passengers?
Unruly passengers are most certainly an annoyance. In most cases, they will also be a threat to security and their behaviour can have a significant impact on the smooth operation of your flight. Travel should always be a pleasant experience and customers, as the cabin crew, we have the right to travel safely.
Here at Flight-Delayed, it is not uncommon to receive claims on this subject.
The mandatory interventions of law enforcement, or on-board personnel, often result in flight delays or even flight cancellations. While these events are often considered "extraordinary", we always study your complaints and questions with great attention and ensure that the airline provides proof.
If you encounter or have encountered this situation while on one of your flights, do not hesitate to ask for our expert advice, that's what we're here for!
Check your flight for free and decide to submit your claim under our no-win, no-fee basis. Best of all, our 25% win fee covers all possible costs associated with claiming your compensation!
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