Qantas flight delayed or cancelled? Get compensation and a refund!
Did you have plans to fly with Qantas for pleasure or business, but your flight was cancelled or delayed?
Not everything is lost! In the event of a flight delay of more than 3 hours or a last-minute cancellation, you may be entitled to compensation of up to £520 and/or a refund of your ticket!
How to get your money back? Claim your compensation and refund online with Flight-Delayed.co.uk — it only takes 5 minutes!
Key takeaways
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You might be able to claim flight compensation and refund if your Qantas flight departed from the UK/EU.
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Qantas flight delayed by more than 3 hours? You might be able to claim compensation up to £520!
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Qantas flight cancelled? You might be able to claim flight compensation and a monetary refund of your ticket.
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You can submit your compensation claim online with Flight-Delayed.co.uk — it only takes a few minutes.
Delayed or cancelled Qantas flight? No win, no fee. |
Table of contents
Qantas flight compensation — what are my rights?
Qantas flight delay compensation — up to £520
Qantas flight cancellation — refund and compensation policies
- When to claim flight compensation for a cancelled Qantas flight?
- When can I claim a refund for my cancelled Qantas flight?
- Should I accept a travel voucher from Qantas instead of a refund?
Extraordinary circumstances — can Qantas deny me compensation?
How long do I have to submit a claim with Qantas for flight compensation and a refund?
How long will it take for me to receive my Qantas compensation / refund?
How to claim Qantas flight compensation / Qantas flight refund?
Qantas flight compensation — what are my rights?
Were you flying with Qantas from the United Kingdom or Europe? Qantas is a non-EU airline, so British and EU laws do not always protect your flight compensation rights.
To be eligible for Qantas flight compensation, you must be travelling with Qantas from the United Kingdom/Europe.
More broadly, if you were flying from the United Kingdom or the European Union, it makes no difference which airline you fly with. Flight compensation regulations in the EU and the UK apply to all flights departing from EU and UK, including those operated by non-EU airlines.
Unfortunately, your passengers' rights are not protected under British and European flight compensation regulations when flying to the UK/EU on a non-EU airline. See the table below for more information on when you may be entitled to flight compensation.
Qantas flight delay compensation — up to £520
The amount of compensation depends on the flight distance.
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For flights shorter than 1,500 km, the compensation is £220.
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For flights between 1,500 and 3,500 km, the compensation is £350.
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For flights of over 1,500 kilometres within the EU, the compensation is also £350.
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For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Qantas flight cancellation — refund and compensation policies
If your Qantas flight was cancelled, you may be entitled to a ticket refund, compensation of up to £520, or both, depending on the circumstances.
When to claim flight compensation for a cancelled Qantas flight?
You may be eligible for flight compensation if your flight was cancelled less than 14 days before the scheduled departure date.
You must also consider extraordinary circumstances, such as bad weather, political circumstances, or events beyond the airline's control—if these circumstances apply to your flight cancellation, you may be ineligible for compensation.
When can I claim a refund for my cancelled Qantas flight?
If your flight was cancelled and you did not take the airline's alternative flight, you may be eligible for a Qantas ticket refund. If you were not offered an alternative flight, you may also be eligible for a ticket refund.
Should I accept a travel voucher from Qantas instead of a refund?
We do not advise accepting a travel voucher instead of a monetary refund. The most important reasons for that are:
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When you accept a travel voucher, you are obligated to fly with the same airline again. Furthermore, the airline usually sets a time limit for redeeming the voucher.
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If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund, meaning your money will be lost.
=> Qantas already offered you a voucher? You may still be able to exchange it for a cash refund.
Extraordinary circumstances — can Qantas deny me compensation?
We refer to situations as extraordinary circumstances when the airline is not to blame for the delay or cancellation. You may be ineligible for flight compensation if any of the following conditions apply to your Qantas flight delay or cancellation:
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Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
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A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
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Political circumstances, such as a terrorist attack or general security risk due to political unrest.
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Natural disasters, including volcanic eruptions and hurricanes.
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A collision between the aircraft and birds or other foreign objects.
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An ill or unruly passenger.
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Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
(the list above is non-exhaustive)
Airlines frequently claim that extraordinary circumstances occurred when, in fact, they did not! They do so in order to avoid having to pay out flight compensation to passengers.
Claim your Qantas compensation and refund today with the help of Flight-Delayed.co.uk. We will investigate your claim thoroughly and hold the airline accountable. For your convenience, we only work on a 'no win, no fee' basis.
Are you unsure whether you are eligible for Qantas flight compensation and refund? Check it in as little as a minute with our free, no-obligation Claim Calculator. |
How long do I have to submit a claim with Qantas for flight compensation and a refund?
If you were flying from the United Kingdom, you have 6 years to claim compensation or a refund from Qantas. Scotland is an exception, as you have 5 years to file a claim.
Local laws will apply if your itinerary does not include the United Kingdom.
Use our free Claim Calculator to see if you are still eligible for Qantas compensation.
How long will it take for me to receive my Qantas compensation / refund?
Passengers who claim flight refund and compensation with us typically receive their funds within a few weeks or months.
If the airline is unresponsive and/or the claim must be filed in court, the wait time could be extended by several months or even years.
Regardless of how long your claim process takes, though, our legal experts will communicate with you at every step of the way and keep you updated on any significant changes to your claim.
Maximise your chance of a successful Qantas claim. Get your flight compensation and refund with the help of Flight-Delayed.co.uk. |
How to claim Qantas flight compensation / Qantas flight refund?
Our legal team will then assess your claim, prepare legal documentation, contact the airline's decision-makers, and, if necessary, take your claim to court.
Why claim with Flight-Delayed.co.uk?
Helping passengers since 2010
Legal teams in 9 countries
95% of court cases won
‘No win, no fee’ — always
Please visit our Price List page if you wish to learn more about our fees.
If you are ready to claim, start the process right away — you can do it straight from your phone or computer!
About Qantas
Qantas is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations. Qantas’ headquarters are in the Sydney suburb of Mascot, close to its main hub at Sydney Airport.
Qantas destinations include Australia, the Pacific, Asia, Europe and the Middle East.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation