Lufthansa flight delayed or cancelled? Get compensation and a refund!
Was your Lufthansa flight cancelled or delayed? Or maybe you were denied boarding because of overbooking? We know these things happen — and so do the lawmakers who established regulations to protect your passenger rights.
According to British and European regulations, if your Lufthansa flight was significantly delayed, cancelled, or overbooked, you might be entitled to up to £520 in flight compensation.
Use our free, no-obligation Claim Calculator to check if you are entitled to a refund. Or, read along to learn more about the regulations in place.
What you must know
Lufthansa flight delayed by at least 3 hours? You might be eligible for up to £520 in compensation.
You might also be entitled to compensation in the event of a cancelled Lufthansa flight — if your flight was cancelled fewer than 14 days prior to the original departure date.
Airlines often offer travel vouchers for cancelled flights — don’t accept them, you are entitled to a full monetary refund!
You have up to 6 years to claim your refund and compensation.
At Flight-Delayed.co.uk, we help passengers get their money in the most time efficient way possible — you only spend a few minutes providing us with basic details regarding your flight, we do all the rest.
Table of contents
- When can I claim compensation for a delayed Lufthansa flight?
- How much compensation can I get for a delayed Lufthansa flight?
- When can I claim a refund for my cancelled Lufthansa flight?
- Lufthansa is offering me a travel voucher instead of a refund — should I accept it?
- When can I claim cancelled Lufthansa flight compensation?
- When can I claim both a refund and compensation for my cancelled Lufthansa flight?
Until 2019, Lufthansa was the biggest airline group in Europe. And although now the crown belongs to Ryanair, the German company is still doing incredibly well, operating flights across Europe and across the world.
Although officially Luthansa was established in 1953, the company sees itself as a successor to Deutsche Lufthansa, a German national airline operating between 1926 and 1951. That's why the modern Lufthansa often claims to be founded in 1926, even though — from the legal standpoint — they are not a direct successor to the original German carrier.
Was your Lufthansa flight delayed or cancelled?
Claim your compensation in just a few minutes!
When you fly with Lufthansa, your rights are protected by Regulation (EC) No. 261/2004, also called EU261 or Flight Compensation Regulation. This regulation guarantees that if your flight is significantly delayed or cancelled and the airline is the party at fault, you can claim compensation and — in the case of cancellations — also a flight refund.
If you are flying to or from the UK, compensation and refund can also be claimed based on the 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’. It’s a British version of EU261, adopted after Brexit.
What do these two regulations exactly say about your air passenger rights?
Was your Lufthansa flight delayed by at least 3 hours? If the delay was the airline’s fault, you can claim your Lufthansa flight compensation of up to £520.
Did Lufthansa cancel your flight? If you did not take an alternative flight offered by the airline (or were not offered one at all), you can claim a ticket refund.
Did Lufthansa announce the flight cancellation fewer than 14 days prior to the original departure date? Then you might also be entitled to compensation of up to £520.
Get compensated for flight disruptions.
Check if you are eligible with our free Claim Calculator.
Did you arrive late at your destination due to a Lufthansa flight delay? Then you might be eligible for up to £520 in Lufthansa flight compensation.
You can claim Lufthansa compensation of up to £520 if your case meets the following two criteria:
You arrived at your destination at least 3 hours late.
The delay was the airline’s fault.
(You need to consider the so-called extraordinary circumstances in which the compensation is not applicable, such as bad weather or political instability in the country.)
For all flights of fewer than 1,500 km, the compensation is £220.
For all flights between 1,500 and 3,500 km, the compensation is £350.
For all flights of over 1,500 kilometres within the EU, the compensation is also £350.
For all flights of over 3,500 kilometres outside of the EU, the compensation is £520 — however, if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
If your Lufthansa flight was cancelled, you might be able to claim a ticket refund, compensation of up to £520, or both — all depending on the exact circumstances of the cancellation.
You can claim a Lufthansa ticket refund if your flight was cancelled and you did not take an alternative flight offered by the airline. If you were not offered any alternative flight, you can also claim a ticket refund.
We do not recommend choosing a travel voucher over a refund. The two reasons are:
If you accept a travel voucher, you are forced to fly with the same airline in the future. Additionally, the airline usually gives you a strict time limit to use the voucher.
In the event that the airline goes bankrupt, you can’t anymore change your voucher into a money refund — in other words, your money is gone.
Generally, you can claim cancelled flight compensation if your flight was cancelled fewer than 14 days prior to the planned departure date. Additional criteria apply in regards to the alternative flight that the airline might — or might not — offer you. We explain these criteria in detail in the table below.
You also have to remember about extraordinary circumstances, such as a natural disaster preventing the plane from getting to its destination — if these extraordinary circumstances apply to your flight, you might not be eligible for compensation.
You can claim both Lufthansa refund and compensation if your flight was cancelled fewer than 14 days prior to the originally scheduled departure and you did not take any alternative flight offered by the airline.
To receive compensation, you also must consider additional criteria in regards to the alternative flight offered by the airline (we explain these in the table below) as well as the so-called extraordinary circumstances.
Whether you were flying with Lufthansa to the United States or to Asia, you can claim compensation in the event of a disrupted flight.
However, it’s worth noting that the situation might be different if you were flying with a non-EU/non-UK airline. See the table below for details.
We call extraordinary circumstances situations in which the delay or cancellation is not the fault of the airline. If any of the below apply to your flight disruption, you might not be entitled to flight compensation.
Bad weather, for example thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry.
HOWEVER! A strike of a specific airline/its crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, you should be aware that airlines sometimes claim that extraordinary circumstances happened while it was actually not the case. The companies do so in the hope that they will not need to pay out the compensation.
If you wish to maximise your chances of getting your money, claim your compensation and refund today with the help of Flight-Delayed.co.uk. We will thoroughly investigate your claim and hold the airline accountable. You just need to take a few minutes to provide us with basic information regarding your flight and we will take care of all the rest.
For your convenience, we work exclusively on a ‘no win, no fee’ basis.
Was your flight delayed or cancelled because of an airline strike, for example the 2019 Lufthansa strike? A strike of the airline’s employees is not considered an extraordinary circumstance. This means you are entitled to compensation, even if the airline claims otherwise.
Hold the airline accountable and get up to £520 in compensation.
You can claim for flights from up to 6 years ago.
If you are flying to or from the UK, you have 6 years to claim. Scotland is the exception, as you have 5 years there to claim.
If your itinerary does not include the UK, local laws will apply.
Use our free Claim Calculator to check if you can still claim Lufthansa compensation and refund.
The passengers who claim with us often find the money on their account within a few weeks or months.
However, if the airline is unresponsive and/or the claim has to be taken to court, the wait time might get extended by a few additional months or even a few years.
Rest assured, though, that if you decide to claim your Lufthansa compensation / Lufthansa refund with us, we will fight for your rights until the very end. Our team will keep you posted on any important changes regarding your claim and be there to answer any of your questions.
We make the claiming process easy — you just provide us with basic details regarding your flight and we take care of all the rest, including fighting for your rights in court, if needed.
Maximise your chances of a successful Lufthansa claim.
Get your flight compensation and refund with the help of Flight-Delayed.co.uk
First, double-check if you are indeed entitled to compensation or a refund — you can do so by using our free, no-obligation Claim Calculator.
Then, you can decide to either try to claim by yourself or let us handle the work for you. When you claim with Flight-Delayed.co.uk, the whole process takes you as little as a few minutes — you provide us with basic information regarding your flight and we take it from there. We thoroughly analyse your claim (including analysing weather and aviation data), get legal documentation ready, reach out to the right people at the airline and — if needed — fight for you in court as well.
Why claim with Flight-Delayed.co.uk?
Helping passengers since 2010
Legal teams in 9 countries
98% of court cases won
‘No win, no fee’ — always
If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation