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CAA will not punish Ryanair and EasyJet for not refunding passengers

Tuesday, August 4, 2020

Despite Regulation EC 261/2004 stating clearly that a passenger should be reimbursed within 7 days of a flight cancellation, airlines like Ryanair and EasyJet continue to ignore the legislation and obstruct the payment of refunds.

The consumer rights website Which? has stated that they have received more than 12,000 complaints regarding airlines ignoring the rights of passengers. Here at, we have received even more inquiries and continue to assist passengers with enforcing their rights regardless if it concerns claiming compensation or the refund of their tickets.

According to Which?, Ryanair was the culprit in more than 40% of the complaints presented.

CAA declares: no action will be taken

The Civil Aviation Authority publicly declared that no action will be pursued against airlines as it considers that most, if not all, airlines in the UK are beginning to change their practices. Which? and disagree with the statement, as passenger continue to seek assistance when it comes to successfully obtaining a refund from an airline.

Despite the authority not taking action against airlines, it said  that the “Civil Aviation Authority warns other European and international airlines that the consumers right to a refund must be protected (…) we have taken into account the serious operational challenges many airlines have faced, we have been clear that customers cannot be let down, and that airlines must pay refunds as soon as possible.”

What can do for me?

We are one of the first companies to work for the rights of passengers affected by flight delays and cancellations all over Europe. Since 2010, we help affected passengers claim the compensation to which they are legally entitled in the event of a flight delay, cancellation or overbooking. With our large network of solicitors all over Europe, we have already helped hundreds of thousands of passengers claim compensation or a refund.

We accept claims on a 'no win, no fee' basis. This means that you don't pay anything if we don't succeed in claiming your money, even if we have already taken legal action against the airline. In the event of success, we charge 25% of the total claim amount. These service costs also cover all legal costs.

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