Emirates flight delayed, cancelled or overbooked? Claim compensation!
Emirates is an Emirati airline that serves many destinations in Europe. With routes that serve destinations in up to 85 countries, delays and cancellations are bound to happen. If you ever find yourself inconvenienced by a delay or cancellation whilst travelling on an Emirates flight, your rights as a passenger may be protected and you may be entitled to compensation. Even if you’ve only missed a connecting flight.
When flying with Emirates, your passenger rights are covered
Emirates is a largely connected and globally-renown airline. However, not all passengers are aware of the fact that if your Emirates flight has been delayed, cancelled or overbooked, you may very well be entitled to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004, if your flight departed from an airport inside the European Union. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation, in the United Kingdom and Ireland, up to 6 years after the date of the flight.
Claiming compensation from an airline can be a bit of a hassle, so here are our recommendations to make it easier. If you want to learn more about the regulation, which conditions apply and when, please visit our dedicated pages for flight cancellations and flight delays.
When can I claim compensation for my Emirates flight?
These are the most relevant criteria to take into account when assessing if you’re entitled to compensation from Emirates:
- The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline or if the flight takes off from an EU airport. Therefore, Emirates flights departing from Europe are covered
- Circumstances: The regulations also state that in order to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
- The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
- The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.
How much money can I claim in compensation for my delayed, cancelled or overbooked Emirates flight?
Set by the legislation, the total amount you may receive as compensation is defined by the flight itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to £220
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £350
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £530
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.
You are entitled to more than just compensation in case of a long delay or cancellation with Emirates
The airline should provide you with proper care in the event of a long delay or flight cancellation. This may include the following:
- Meals and refreshments
- Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
- Hotel accommodation if necessary (one or more nights) and transport from the airport to the establishment.
If you have incurred additional costs because you did not receive the corresponding assistance and/or care, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
Our recommendations when claiming compensation for an Emirates flight
These are our most relevant recommendations and things to keep in mind when your Emirates flight has been disrupted:
Keep a copy of your travel documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Remember and record the information of your disrupted Emirates flight
- Flight number
- The flight schedule (arrival & departure hours)
- Length of the delay (final departure and arrival time)
Find out the reason for the flight’s delay or cancellation
- Ask Emirates staff and crew
- Check the weather
- Check if other flights are delayed or cancelled (arriving at or departing from the same airport)
Check your flight for free with our claim calculator and find out immediately if you can claim compensation!
Enter the date and flight number of your Emirates flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled to.
What to do if you missed a connecting flight with Emirates
Missed connections are also covered by the regulation. Let us explain! If your Emirates booking originated from Europe and a delay or cancellation in any of your flights has made you arrive at your final destination with a delay of 3 hours or more, you can claim compensation. The catch: all flights must be under the same booking. The distance used to determine how much money you could get in compensation will be that between your initial airport of departure and the airport at your final destination.
Example of an Emirates itinerary (single booking) that will grant you the right to claim for compensation
We know that understanding all of this might be a tad complicated, so here’s an example of an itinerary booked with Emirates that would grant you the right to claim compensation. Let’s say, a trip from London to Tokyo.
Flight 1, London Heathrow to Dubai
Flight 2, Dubai to Tokyo Narita arriving Wednesday at 7 am.
In this hypothetical scenario, let’s say that your initial flight gets delayed for 1 hour and 45 minutes. One would think that such a delay is not enough to claim compensation. However, if that delay makes you miss your connecting flight in Dubai and then you take an alternative flight 6 hours later, arriving in Tokyo Narita at 1 pm, you would be entitled to claim compensation. The reason: you’ve arrived 6 hours later than what your booking had stated, even though the delay to your original flight was only 1 hour and 45 minutes.
If you’re still unsure if you can claim compensation, you can always use ou free online flight checker.
When are you not entitled to compensation for a flight delay or cancellation?
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
To find out more about extraordinary circumstances, please visit our extraordinary circumstances page.
Claim your compensation from Emirates
Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that the disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our win fee. If you wish so, we can take care of everything and help you enforce your rights!
If you want to maximise the probability of being compensated for your Emirates flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.
Has your claim already been rejected by Emirates? You can still submit a claim!
If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by Emirates, you can still submit your claim and our team will verify and fact-check the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
Emirates: Network and Punctuality
Emirates who was established in 1985, owns the largest A380 fleet counting 113 aircraft! Additionally, it also holds the largest fleet of Boeing 777 with 155 aircraft, utilised mostly on their long-haul network. In total, the Emirati airline holds a fleet size of more than 250 aircraft, serving up to 161 destinations in 85 countries. Figures from September 2019 show that Emirates has an on-time performance of 83.2% amongst other global airlines, with a 0.1% cancellation rate.
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